Revised Amtrak Refund Policy 8/15/16
Jul 21, 2016, 7:54 pm
#1
Original Poster
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
Revised Amtrak Refund Policy 8/15/16
Effective August 15, Amtrak will implement a revised refund policy with 20% fees and longer required lead times to receive a full refund. As has been customary with Amtrak, the policy will apply to all reservations, including those made prior to the announced changes.
From Amtrak:
Amtrak Refund Policy
From Amtrak:
The Amtrak refund policy will change on August 15, 2016
As a result of the new policy, the Refund Fee will change from 10% to 20%. Reserved Coach or Acela Business will require cancellation 48 hours prior to departure for a full refund instead of the current 24 hours. Tour Passes will require cancellation at least two (2) days prior to scheduled departure of the initial trip for an 80 percent refund.
The new policy will affect both existing reservations already made and all new reservations as of August 15, 2016. The refund policy described below will be effective until the updated policy begins.
As a result of the new policy, the Refund Fee will change from 10% to 20%. Reserved Coach or Acela Business will require cancellation 48 hours prior to departure for a full refund instead of the current 24 hours. Tour Passes will require cancellation at least two (2) days prior to scheduled departure of the initial trip for an 80 percent refund.
The new policy will affect both existing reservations already made and all new reservations as of August 15, 2016. The refund policy described below will be effective until the updated policy begins.
Jul 22, 2016, 10:04 pm
#2
Join Date: Aug 2012
Programs: AGR Select/Amtrak Unlimited Discussion Forum
Posts: 102
New Refund Policy
More "Less for More!" from Amtrak!
Following the Airlines Model is bad policy, but with Boardman on his farewell tour the beancounters and rats are in charge and the good employees are deserting the sinking ship,er Railroad!
Following the Airlines Model is bad policy, but with Boardman on his farewell tour the beancounters and rats are in charge and the good employees are deserting the sinking ship,er Railroad!
Jul 24, 2016, 1:32 pm
#3
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,206
Changing the purchase terms after buying something is pretty sketchy. Shouldn't even be legal.
I don't doubt they'll lose more revenue from people like me who may just rent a car (that doesn't even need to be paid in advance) than from what they'll gain in these fees.
I don't doubt they'll lose more revenue from people like me who may just rent a car (that doesn't even need to be paid in advance) than from what they'll gain in these fees.
Jul 27, 2016, 11:56 pm
#8
Join Date: Aug 2015
Posts: 311
Because there's no place to park.
Because traffic is nuts.
Because you want to get work done.
etc.
Jul 28, 2016, 6:10 am
#9
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
Aug 11, 2016, 2:55 pm
#10
Join Date: Mar 2001
Location: Philly, Madrid
Programs: Alaska MVP Gold
Posts: 2,591
I second this question for a definitive answer. I've never had trouble getting a 100% evoucher when canceling, but if that is changing so will my buying pattern.
Aug 11, 2016, 5:07 pm
#11
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
If you want a definitive answer, perhaps you should call Amtrak.
Aug 14, 2016, 1:00 pm
#12
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
I've also been told that this doesn't affect getting an evoucher.
Of course, before they implemented eticketing, does anyone else remember the era of "If you haven't had your ticket printed then it hasn't been issued and you can get a full refund?"
Of course, before they implemented eticketing, does anyone else remember the era of "If you haven't had your ticket printed then it hasn't been issued and you can get a full refund?"
Aug 17, 2016, 10:23 pm
#15
Join Date: Aug 2015
Posts: 311
If you're using points, you won't get an eVoucher if you cancel. You'll get your points back in your account minus 10%