Amtrak websites down since May 15
May 27, 2016, 12:46 pm
#16
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
I followed the password reset advice from the last time this happened, and it got me into both sites.
- First, I requested a password reset on the AGR site (not the Amtrak site).
- I reset the AGR password. The reset process opened the AGR site with me fully logged in.
- While fully logged-in, I used the direct link on the AGR home page to open Amtrak.com.
- That opened Amtrak.com with me already logged in there as well. It also sync'd my new ARG password to Amtrak.com (essentially resetting my Amtrak password with my new AGR password).
- Having taken those steps, I can now log into both AGR and Amtrak using the new password I set for AGR.
Those instructions came from our old friend, AGR Insider. I believe his photo is on the milk carton I got at the supermarket earlier this week. Have you seen this man?
- First, I requested a password reset on the AGR site (not the Amtrak site).
- I reset the AGR password. The reset process opened the AGR site with me fully logged in.
- While fully logged-in, I used the direct link on the AGR home page to open Amtrak.com.
- That opened Amtrak.com with me already logged in there as well. It also sync'd my new ARG password to Amtrak.com (essentially resetting my Amtrak password with my new AGR password).
- Having taken those steps, I can now log into both AGR and Amtrak using the new password I set for AGR.
Those instructions came from our old friend, AGR Insider. I believe his photo is on the milk carton I got at the supermarket earlier this week. Have you seen this man?
May 30, 2016, 4:11 pm
#18
Join Date: Jun 2008
Location: Los Angeles, CA
Programs: United 'Cattle Car', American, JetBlue Airways, Marriott Rewards 'Gold', Amtrak AGR 'Select'
Posts: 197
What's going on? I'm trying to log in and unable to do anything, even look up account info - and I've been unable to access the account on my iPhone since around may 15. I tried to call to redeem points for future train travel on Amtrak California but the lady couldn't get access to my account. Amtrak AGR - get your act together
May 31, 2016, 1:23 pm
#21
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
I can log into the Amtrak and AGR Web sites without issue (except when OS X's Keychain insists on using the password I replaced two years ago), but now I can't get the app to pick up on reservations made online. I can get them to appear when I add the reservation manually, but then it instantly forgets them.
May 31, 2016, 9:02 pm
#22
Join Date: May 2016
Posts: 3
Of course there is no way to know how widespread the problem is from a few comments on FlyerTalk. But my experience is that my account has been 'frozen' in time for three weeks. In many other programs there would be a letter in the mail apologizing (if just to a small number of customers). Or a public apology on the site if affecting most users.
Really unfortunate that AGR has no social media spokesperson here. I remember Anthony being a very helpful brand ambassador.
Really unfortunate that AGR has no social media spokesperson here. I remember Anthony being a very helpful brand ambassador.
Jun 10, 2016, 5:25 pm
#23
Join Date: Dec 2010
Location: DFW
Programs: UA 1K, AA Platinum, Hilton Diamond, Bonvoy Gold
Posts: 466
I just made a separate thread before I saw this. I've been unable to access any of my vouchers in my Amtrak.com profile for the last week. It's says the vouchers are missing and email address. I tried updating my profile, but it won't let me either.
Jun 12, 2016, 6:52 pm
#24
Join Date: May 2016
Posts: 3
A lot of points have posted over the past week from middle to late May. I did call in and a Rep posted the ones from early May. Still getting a blank screen when I try to look at a transaction list. Is the transaction list working for anybody else?
Jun 14, 2016, 6:11 pm
#25
Join Date: Nov 2006
Programs: AA PPro, UA Silver, MR Plat, HH Gold, Amtrak Select, Avis Preferred Plus
Posts: 65
Most of my trips had posted. However, one leg of a round trip was still missing. When I called in, the agent tried to add it in, but the system warned of a duplicate ticket number. The agent said those have to be escalated to another team, and should post within 72 hours.
I also asked about posting more recent stays (I am getting close to the next level
), however the agent told me he cannot touch those until they are at least 21 days old.
He did mention that there were issues with the system earlier, but those should have been fully resolved. And my recent trips should post automatically without issue in the coming days.
Regarding design's question: I can see all my posted transactions online.
I also asked about posting more recent stays (I am getting close to the next level
), however the agent told me he cannot touch those until they are at least 21 days old.He did mention that there were issues with the system earlier, but those should have been fully resolved. And my recent trips should post automatically without issue in the coming days.
Regarding design's question: I can see all my posted transactions online.
Jun 27, 2016, 1:15 pm
#29
Company Representative - Amtrak
Join Date: Feb 2010
Location: Washington, DC
Programs: Amtrak Guest Rewards (Select Executive)
Posts: 528
To all - where it concerns an AGR (loyalty) account issue specifically, such as logging into your AGR account, viewing your points and coupons, making redemptions, etc., please call us at 1-800-307-5000 and describe the issue in detail so we can open a ticket for your account with our IT team. It is the best way for the issue to be corrected.
Thanks,
Anthony
Thanks,
Anthony
Last edited by AGR Insider; Jun 27, 2016 at 1:23 pm
Jun 27, 2016, 2:08 pm
#30
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
I got busy with some other projects and couldn't commit the time, plus they wouldn't give us travel on a discounted rate on their own rail network. Whomever they did hire apparently didn't solve the problems.
