|
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.3; en-us; HTC_T120C Build/IML74K) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)
What's this new flexible, saver, etc. stuff during the online booking process? |
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.3; en-us; HTC_T120C Build/IML74K) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)
And are low bucket (not NER 14-day) fares no longer refundable? |
Originally Posted by vatraveler
(Post 21447831)
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.3; en-us; HTC_T120C Build/IML74K) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)
And are low bucket (not NER 14-day) fares no longer refundable? |
Originally Posted by vatraveler
(Post 21447776)
What's this new flexible, saver, etc. stuff during the online booking process?
Originally Posted by vatraveler
(Post 21447831)
And are low bucket (not NER 14-day) fares no longer refundable?
I'm not an expert on all the refund / voucher rules in existence but what I will say is that this new interface is a huge improvement over the old one. Really nice seeing everything on one screen, especially for those that are usually traveling LD in sleepers. |
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.3; en-us; HTC_T120C Build/IML74K) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)
This blows. Nice of them to give us some advance warning. |
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.3; en-us; HTC_T120C Build/IML74K) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)
Originally Posted by ne52
Originally Posted by vatraveler
And are low bucket (not NER 14-day) fares no longer refundable?
Seems that way. Also looks like low bucket is no longer upgradeable to business class online. |
A question for AGR Insider:
The website changes imply changes in the refund policies, and are ambiguous in how those policies are described. For example, Amtrak says this about Value Fares for coach travel: Value Fares Value Fares are refundable with a 10% fee. Value Fare reservations can be canceled and modified for the full value of the ticket saved as an eVoucher that can be used for future Amtrak travel or as a money back refund after a 10% refund fee. The Value Fare is available on all trains or buses. Refundable Seats - Saver, Value and Flexible Fares Coach class tickets sold as a Saver fare are non-refundable. Coach class tickets sold as Value and Flexible fares are fully refundable prior to train departure and a 10% refund fee applies after train departure. So, which is it? Are Value Fares 100% refundable prior to departure, or are Value Fares subject to a 10% refund fee, or neither? |
Originally Posted by PHLviaUS
(Post 21449804)
A question for AGR Insider:
The website changes imply changes in the refund policies, and are ambiguous in how those policies are described. For example, Amtrak says this about Value Fares for coach travel: Then, on the same screen they say this: Under the recent policy, these seats would be 100% refundable up to 24 hours in advance of travel, then refundable with a 10% penalty after that. Now, it seems to be either 100% refundable up to date of travel, or subject to a 10% penalty at all times. So, which is it? Are Value Fares 100% refundable prior to departure, or are Value Fares subject to a 10% refund fee, or neither? http://www.amtrak.com/servlet/Conten...=1237437856314 On this page, at least, they took out any statement about "value" fare being fully refundable. I think the "flexible" fare is the old "A" bucket, the "saver" fare is the old "E" (or "F") bucket, and the "value" may be anything in between. I was able to get a full refund for a "D" bucket ticket just recently, but it seems like that's going away. :confused: I am floored, to say the least. |
The new website is utterly grotesque. It's impossible to believe that anyone who ever booked a ticket on-line would prefer this.
Once again, software programmers/web developers demonstrate their complete disconnect from society. |
Methinks AGR Insider is going to be very, very busy over the next several weeks.
|
Originally Posted by KenHamer
(Post 21450165)
The new website is utterly grotesque. It's impossible to believe that anyone who ever booked a ticket on-line would prefer this.
Once again, software programmers/web developers demonstrate their complete disconnect from society. To call it grotesque when it looks like and behaves like every other site you've used in the past 10 years is a bit of melodrama. :) |
Originally Posted by KenHamer
(Post 21450165)
It's impossible to believe that anyone who ever booked a ticket on-line would prefer this.
|
Originally Posted by KenHamer
(Post 21450165)
The new website is utterly grotesque. It's impossible to believe that anyone who ever booked a ticket on-line would prefer this.
Once again, software programmers/web developers demonstrate their complete disconnect from society. |
The page is going to be updated today with more clarity, but here's the summary I got:
Value: fully refundable up to 24 hours prior to departure, after that it's 10% refund fee even after departure Flexible: fully refundable at any point prior to or after departure - so they never have any fees Saver: non-refundable, but the customer would get a eVoucher for the value
Originally Posted by PHLviaUS
(Post 21449804)
A question for AGR Insider:
The website changes imply changes in the refund policies, and are ambiguous in how those policies are described. For example, Amtrak says this about Value Fares for coach travel: Then, on the same screen they say this: Under the recent policy, these seats would be 100% refundable up to 24 hours in advance of travel, then refundable with a 10% penalty after that. Now, it seems to be either 100% refundable up to date of travel, or subject to a 10% penalty at all times. So, which is it? Are Value Fares 100% refundable prior to departure, or are Value Fares subject to a 10% refund fee, or neither? |
changes
This obviously was done with test marketing or proofing
|
| All times are GMT -6. The time now is 6:28 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.