Unprocessed ticket: no missing points post
Nov 23, 2011, 8:03 am
#1
Original Poster
Join Date: Dec 2004
Posts: 108
Unprocessed ticket: no missing points post
I just had a very nice discussion with a woman in AGR customer service. I called to find out if she could help me with a missing points request that I have submitted, twice, but has not gone through. She told me that the conductor has not processed the ticket, so they cannot post the points. She told me she would track it and asked me to call back next week (it's been four weeks since the trip).
My question to the group: anyone have experience with this? Any advice?
My question to the group: anyone have experience with this? Any advice?
Nov 23, 2011, 9:37 am
#2
Join Date: Sep 2004
Location: Tampa, FL
Posts: 239
I've had some short journeys where the conductor did not have time to come thru and collect the tickets. I put in a missing points request thru the website but after a month nothing had posted so I e-mailed AGR thru the link on the website explaining the situation and giving them my AGR and ticket numbers and within a day the points posted.
Nov 23, 2011, 11:16 am
#3
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
I've had some short journeys where the conductor did not have time to come thru and collect the tickets. I put in a missing points request thru the website but after a month nothing had posted so I e-mailed AGR thru the link on the website explaining the situation and giving them my AGR and ticket numbers and within a day the points posted.
Nov 23, 2011, 11:20 am
#4
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
I would not attempt nor expect to receive points for an uncollected ticket. Be grateful you got a free ride, and apply the ticket to a future trip for which you're actually entitled to the points.
Nov 23, 2011, 12:08 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Even collected tickets don't process property, so there's not much difference.
I did a round trip on the CZ, posted tickets showed me returning before I left. Turns out they post as of when the train leaves it's first station. With that I would loose out on the double bonus that started a day after the train started it's journey. Took two calls and a supervisor to get the bonus and then only as a goodwill posting.
I did a round trip on the CZ, posted tickets showed me returning before I left. Turns out they post as of when the train leaves it's first station. With that I would loose out on the double bonus that started a day after the train started it's journey. Took two calls and a supervisor to get the bonus and then only as a goodwill posting.
Nov 23, 2011, 1:57 pm
#7
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
I had a ticket for a 1-stop trip on the Piedmont. It wasn't even collected. I just mailed in a piece of the ticket (whatever I had- I don't recall if it was the stub or the main piece) and I got the points.
Dec 3, 2011, 12:25 am
#9
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
Make copies of your ticket stub and mail them in. If you mail the actual stub and it gets lost, you no longer have any proof!
