Amex Skyguide Executive Privilege Club

Old Aug 13, 2012, 9:06 am
  #256  
 
Join Date: Mar 2006
Location: Chicago
Programs: Mileage Plus, Rapid Rewards
Posts: 949
Originally Posted by ANC RED-EYE
Has anyone gotten membership via the $19.99 link recently? I used the link about 2 weeks ago, and have heard nothing - no confirmation e-mail, no credit card authorization, nothing.

I'm tempted to give it another shot - or perhaps it's broken?
I used it successfully about two weeks ago, and was sent a confirmation email within hours. My credit card was also charged within a few days.
CMHFlyerOH is offline  
Old Aug 14, 2012, 8:03 am
  #257  
 
Join Date: Jun 2012
Posts: 493
Same with me. My husband and I both bought them. I got the emails immediately. But it was a few weeks ago.
lbotez is offline  
Old Aug 15, 2012, 10:52 pm
  #258  
Ambassador: Alaska Airlines
 
Join Date: Feb 2008
Location: ANC, SAP
Programs: AS MVP Gold, Priority Pass
Posts: 1,865
Originally Posted by ANC RED-EYE
Has anyone gotten membership via the $19.99 link recently? I used the link about 2 weeks ago, and have heard nothing - no confirmation e-mail, no credit card authorization, nothing.

I'm tempted to give it another shot - or perhaps it's broken?
Update - I used the link again, and got to the confirmation page again 3 days ago (the date of this post). Still no charge or hold on my card, still no e-mail.


Do you suppose I could/should call skyguide to inquire? I don't want to alert their attention to an expired link if it is working for others, however.
ANC RED-EYE is offline  
Old Aug 15, 2012, 11:28 pm
  #259  
 
Join Date: Nov 2010
Posts: 639
Originally Posted by ANC RED-EYE
Update - I used the link again, and got to the confirmation page again 3 days ago (the date of this post). Still no charge or hold on my card, still no e-mail.


Do you suppose I could/should call skyguide to inquire? I don't want to alert their attention to an expired link if it is working for others, however.
Easy enough to call and ask them to look up your membership number for you. (i.e. don't inquire about the link, inquire about your registration.) Tell them you signed up online, but haven't gotten the email. No need to mention where online or at what price.

if they can't find you they'll offer to sign you up over the phone, which you can politely decline, and either try again or a different link.
oshelef is offline  
Old Aug 17, 2012, 3:46 am
  #260  
Ambassador: Alaska Airlines
 
Join Date: Feb 2008
Location: ANC, SAP
Programs: AS MVP Gold, Priority Pass
Posts: 1,865
Originally Posted by ANC RED-EYE
Has anyone gotten membership via the $19.99 link recently? I used the link about 2 weeks ago, and have heard nothing - no confirmation e-mail, no credit card authorization, nothing.

I'm tempted to give it another shot - or perhaps it's broken?
Originally Posted by ANC RED-EYE
Update - I used the link again, and got to the confirmation page again 3 days ago (the date of this post). Still no charge or hold on my card, still no e-mail.


Do you suppose I could/should call skyguide to inquire? I don't want to alert their attention to an expired link if it is working for others, however.
Another update: I got confirmation e-mail today. Not sure if it was the application from ~3 weeks ago now, or the one from 4 days ago - I guess time will tell; if they give me 2 memberships, I'll have to cancel one.

Interestingly, they mis-spelled my last name on the membership, so there is some sort of manual process that happens through the $19.99 link.
ANC RED-EYE is offline  
Old Aug 17, 2012, 5:42 am
  #261  
 
Join Date: Nov 2011
Location: ATL
Programs: DL - DM, Charter KM; Marriott Ambassador
Posts: 1,355
Asked in DL forum with no response... figure I'd get your take. :-)

Have a series of domestic flights coming up which will necessitate me using the Sky Club. Being ATL based, every flight that I take is direct or international (free club access STE+) so I don't have a full SC membership. I was originally going to get a 30-day Sky Club pass but see an offer for a year of SkyGuide for $19.95. (honestly would only need the trial)

I'd only buy three day passes and have 9 left to use for the remainder of a year should I need one... I'm contemplating doing this as it seems to be a better deal. The only downside would be inability to access partner lounges during my flights (e.g. Oasis in JFK) - though couldn't I just buy a day pass for that lounge if I really wanted to go there?

I'm leaning towards the SkyGuide but figured I'd ask here to see if there are any advantages to 30-day SC.

Also, won't be guesting anyone...
MichaelKade is offline  
Old Aug 19, 2012, 6:36 pm
  #262  
 
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,904
I got my membership number and want to use these for 2 trips this week for DL SkyClubs. I have the DL Plat Amex which gets me in for $25 at the club, but I'm trying to generate as much spend on the card as possible ... DL site says to put down the "preferred date of use" and while I'd prefer to use them this week, in case I SDC or get to the airport late, I wouldn't be able to use them. How do these day passes work in terms of expiry?

Edit: Whoops, didn't realize this was the AmEx forum, not DL forum. But I'm planning on sending the reimbursement forms to SkyGuide so ... yeah.
amolkold is offline  
Old Aug 20, 2012, 2:45 pm
  #263  
 
Join Date: Nov 2011
Location: ATL
Programs: DL - DM, Charter KM; Marriott Ambassador
Posts: 1,355
Originally Posted by amolkold
I got my membership number and want to use these for 2 trips this week for DL SkyClubs. I have the DL Plat Amex which gets me in for $25 at the club, but I'm trying to generate as much spend on the card as possible ... DL site says to put down the "preferred date of use" and while I'd prefer to use them this week, in case I SDC or get to the airport late, I wouldn't be able to use them. How do these day passes work in terms of expiry?

Edit: Whoops, didn't realize this was the AmEx forum, not DL forum. But I'm planning on sending the reimbursement forms to SkyGuide so ... yeah.
How long did it take to get your #?
MichaelKade is offline  
Old Aug 20, 2012, 2:53 pm
  #264  
 
Join Date: Nov 2010
Posts: 639
Originally Posted by amolkold
I got my membership number and want to use these for 2 trips this week for DL SkyClubs. I have the DL Plat Amex which gets me in for $25 at the club, but I'm trying to generate as much spend on the card as possible ... DL site says to put down the "preferred date of use" and while I'd prefer to use them this week, in case I SDC or get to the airport late, I wouldn't be able to use them. How do these day passes work in terms of expiry?

Edit: Whoops, didn't realize this was the AmEx forum, not DL forum. But I'm planning on sending the reimbursement forms to SkyGuide so ... yeah.
I'm not sure how the expiration dates work, but the date isn't binding.
Pass may be used on an alternative date than what is selected and printed on the pass, on, or before the expiration date of the pass.
I'd guess they expire in a year.

As to how to pay the full amount, if you buy from here: https://www.delta.com/crownrooms/oneVisitLanding.action does it realize you are using the DL Amex Plat and give you a different price on the confirmation page?
oshelef is offline  
Old Aug 20, 2012, 9:12 pm
  #265  
 
Join Date: Jun 2012
Posts: 493
I got the membership packet today. I bought it from that $19.99 deal for the first year a month or so ago.

It says on the paper that the membership card was attached to that they will continuously renew my membership each year at the then-current rate (currently $29.95). And I can cancel and get back any money for unused months.

I'm going on my trip on Wednesday and will try out the lounge deal. See how that goes. If it's a hassle I may cancel.

It says to mail in the receipts with the form by certified mail. Both my husband and I are going to use two each way all-day lounge passes. We will both get separate receipts. Do you have to send them in separate envelopes, or can you put the two separate items in the same envelope? Sounds ridiculous that you can't mail them together, so what's the story? Or should you mail them on different days?

I hate the idea that they are trying to weasle out of refunding you. I think this is a chronic problem with American companies these days; they offer these deals, points, etc. and then try and cheat their customers out of what they are honestly due.

I have a home repair insurance, and every time I try and make a claim they find some loophole so they don't have to pay for it... Why bother then?
lbotez is offline  
Old Aug 20, 2012, 10:12 pm
  #266  
 
Join Date: Nov 2010
Posts: 639
Originally Posted by lbotez
It says to mail in the receipts with the form by certified mail. Both my husband and I are going to use two each way all-day lounge passes. We will both get separate receipts. Do you have to send them in separate envelopes, or can you put the two separate items in the same envelope? Sounds ridiculous that you can't mail them together, so what's the story? Or should you mail them on different days?
Make sure you both have separate memberships. You can't get reimbursed for someone else's pass.

If you look here and on other forums people have success not using certified mail and including more than one receipt per envelope, but ymmv. I don't know of anyone mixing memberships in one envelope. Regardless of what you do, keep copies and follow up.

For what it's worth they probably couldn't deny you reimbursement because you didn't use certified mail (if you took the trouble to take them to court), but certified mail provides proof of delivery.
oshelef is offline  
Old Aug 22, 2012, 8:51 pm
  #267  
 
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,904
Originally Posted by oshelef
I'm not sure how the expiration dates work, but the date isn't binding.
I'd guess they expire in a year.
Got it, bought one with tomorrow's date on it (8/23/2012) and it expires 8/22/2013. So I'm guessing that they're just asking when to have it activated and then they'll give a year after that. Edit: Nope, expires a year after day of purchase.

As to how to pay the full amount, if you buy from here: https://www.delta.com/crownrooms/oneVisitLanding.action does it realize you are using the DL Amex Plat and give you a different price on the confirmation page?
I paid with my DL Plat Amex and it was $50 for the One Day Pass (the $25 is a one-visit pass, I think the one-day passes are good at multiple clubs on the same day).

Just checked my AMEX account and the pending charges show it as "Delta Air Lines" so it should earn 2x miles ^. Extra 50 miles + extra $25 per pass to meet spending + consolidation to one reimbursement.

No receipt in my email though ... only receipt that I got is the actual Day Pass, so I guess I'll have to print out twice, one for DL, one for Skyguide.

Last edited by amolkold; Aug 22, 2012 at 9:16 pm
amolkold is offline  
Old Aug 22, 2012, 9:09 pm
  #268  
 
Join Date: Nov 2010
Posts: 639
Originally Posted by amolkold
Got it, bought one with tomorrow's date on it (8/23/2012) and it expires 8/22/2013. So I'm guessing that they're just asking when to have it activated and then they'll give a year after that.
You can use it before the indicated date. I wonder if the expiration date is calculated from today or from the date you bought it with. If you buy one further in advance it's worth paying attention to. If it's the later, this makes an easy way extend the 1 year expiration date.
oshelef is offline  
Old Aug 22, 2012, 9:16 pm
  #269  
 
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,904
Originally Posted by oshelef
You can use it before the indicated date. I wonder if the expiration date is calculated from today or from the date you bought it with. If you buy one further in advance it's worth paying attention to. If it's the later, this makes an easy way extend the 1 year expiration date.
Bought another one for later this month and it still shows 8/22/2013 as the expiration date, so it's from the day of purchase.
amolkold is offline  
Old Aug 26, 2012, 8:47 am
  #270  
Formerly known as cagalindo
 
Join Date: Sep 2010
Location: MCO TPA
Programs: Citi AA/HH/TYP Amex SPG/HH & Chase SP/PC
Posts: 1,335
can anyone post the PDF reimbursement form for lounge day passes because Skyguide website does not even recognize my email anymore....

PS: Got my check finally


prtyplz
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