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Amex Concierge- what have they done for you? [2007 - 2014]

Amex Concierge- what have they done for you? [2007 - 2014]

Old Apr 27, 14, 4:03 pm
  #721  
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Originally Posted by frqflyer77 View Post
Amex has special relationships with fine dining restaurants - where they reserve tables for centurion card holders. Some concierge specialists have used their pull to get this tables for platinum card holders. You can request it by asking nicely for them "to do everything they can" to get the table.
I'm very sorry, frqflyer77. In a post yesterday (now deleted), I confused you with someone else. Welcome to FlyerTalk.
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Old Apr 29, 14, 9:22 am
  #722  
 
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Originally Posted by brunes View Post
Wow if this is a real feature they should advertise it. If I could text or email the concierge service, maybe I would use it more. I have no time to sit on the phone.
Send an email request to [email protected]
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Old Apr 30, 14, 6:06 am
  #723  
 
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Originally Posted by JAGMAP View Post
Send an email request to [email protected]
Sounds like a useful service but from what I've read before I think they unfortunately only accept requests from US cardholders by email
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Old Apr 30, 14, 8:00 pm
  #724  
 
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Amex plat got me a reservation to French Laundry. Dinner reservations, only about 40 days out (reservations start 60 days out). No availability online. I was very happy with this.
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Old Apr 30, 14, 8:14 pm
  #725  
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Being the procrastinator I am, I forgot about mother's day brunch (don't tell her). I called the concierge up and gave them two places I like, and they got me into one of them. The even better part was that this was for a party of 6, so not easy even on a regular Sunday!
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Old May 2, 14, 11:54 am
  #726  
 
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So far I have had a couple of good experiences with the concierge. The first one was getting tickets for Cirque du Soleil O in Las Vegas, calling in the morning for the show that same evening. The second one was just last month, when they got me a reservation at Le Bernadin, in New York, with about ten days notice. And later they were able to add an extra person to the party, completely last minute.

Since I'm quite of a football fan I regularly call them about tickets, but find them consistently expensive, due to always resorting to their 'alternative' providers. No luck so far in that area with them.
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Old May 4, 14, 2:02 pm
  #727  
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I had a recent positive experience with a non-standard request:

I have an upcoming short trip and wanted to hit a few popular high-end bars/lounges type places that require you to be seated (fairly limited capacity) but dont take reservations and waits can apparently be horrible at certain peak hours. I asked the concierge if they could find out what times the places get hit with long waits.

Sure enough, a few hours later I was emailed a detailed email explaining what each establishment reported re: peak hours, with a note reminding that one of the places was cash only.

Happy that they can do more than basically act as a human Opentable ^
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Old May 5, 14, 2:09 pm
  #728  
 
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I needed to have a piece of siding replaced on my house - concierge called every distributor in a 100 mile radius of me to find one who had the exact pieces I needed in stock and would sell individual pieces (as opposed to a case).
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Old May 13, 14, 1:29 pm
  #729  
 
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Costco Delivery

Concierge coordinated moving a large sectional couch from Costco 20 miles away to my apartment in the city.

They called 3 delivery companies, got quotes and summarised my options. Two of the delivery shops wanted $300-400. Amex Concierge found a fantastic one for $150 ^
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Old May 13, 14, 1:32 pm
  #730  
mia
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Originally Posted by JAGMAP View Post
...Concierge found a fantastic one for $150 ^
Were you able to pay the delivery fee with American Express?
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Old May 13, 14, 2:07 pm
  #731  
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I tried to get tickets to the Statue of Liberty. I know they are sold out far ahead, but Amex didn't even make any effort. Just told me to call hotels, because they just buy them off the website, too and hotels might have "something".
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Old May 13, 14, 2:26 pm
  #732  
 
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Originally Posted by mia View Post
Were you able to pay the delivery fee with American Express?
Had to pay cash. Forgot to mention, this happened in Australia.
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Old May 13, 14, 2:32 pm
  #733  
mia
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Originally Posted by JAGMAP View Post
Had to pay cash.
Thank you. Just curious if the concierge limits the choices to service providers who accepts the card.
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Old May 13, 14, 2:55 pm
  #734  
 
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Originally Posted by mia View Post
Thank you. Just curious if the concierge limits the choices to service providers who accepts the card.
You'd think so but would be surprised how many times they've recommended restaurants that assess a 3% surcharge on American Express cards
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Old May 13, 14, 3:04 pm
  #735  
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Originally Posted by JAGMAP View Post
You'd think so but would be surprised how many times they've recommended restaurants that assess a 3% surcharge on American Express cards
Hmm. That's not even legal per their own terms & conditions.
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