Amex Concierge- what have they done for you? [2007 - 2014]
Apr 27, 14, 4:03 pm
#721
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 51,778
Originally Posted by frqflyer77
Amex has special relationships with fine dining restaurants - where they reserve tables for centurion card holders. Some concierge specialists have used their pull to get this tables for platinum card holders. You can request it by asking nicely for them "to do everything they can" to get the table.
Apr 29, 14, 9:22 am
#722
Join Date: Jan 2005
Location: On a Bridge
Programs: Starwood Residences Owner, AA 1MM, MP Gold, Avis-Hertz PC, Ritz Gold
Posts: 1,072
Originally Posted by brunes
Wow if this is a real feature they should advertise it. If I could text or email the concierge service, maybe I would use it more. I have no time to sit on the phone.
Apr 30, 14, 6:06 am
#723
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,784
Originally Posted by JAGMAP
Send an email request to [email protected]
Apr 30, 14, 8:00 pm
#724
Join Date: Jul 2008
Posts: 54
Amex plat got me a reservation to French Laundry. Dinner reservations, only about 40 days out (reservations start 60 days out). No availability online. I was very happy with this.
Apr 30, 14, 8:14 pm
#725
Join Date: Feb 2010
Location: ORD
Posts: 3,801
Being the procrastinator I am, I forgot about mother's day brunch (don't tell her). I called the concierge up and gave them two places I like, and they got me into one of them. The even better part was that this was for a party of 6, so not easy even on a regular Sunday!
May 2, 14, 11:54 am
#726
Join Date: Oct 2012
Location: PUF
Programs: FB Platinum
Posts: 178
So far I have had a couple of good experiences with the concierge. The first one was getting tickets for Cirque du Soleil O in Las Vegas, calling in the morning for the show that same evening. The second one was just last month, when they got me a reservation at Le Bernadin, in New York, with about ten days notice. And later they were able to add an extra person to the party, completely last minute.
Since I'm quite of a football fan I regularly call them about tickets, but find them consistently expensive, due to always resorting to their 'alternative' providers. No luck so far in that area with them.
Since I'm quite of a football fan I regularly call them about tickets, but find them consistently expensive, due to always resorting to their 'alternative' providers. No luck so far in that area with them.
May 4, 14, 2:02 pm
#727
formerly gohima
Join Date: Jun 2011
Posts: 519
I had a recent positive experience with a non-standard request:
I have an upcoming short trip and wanted to hit a few popular high-end bars/lounges type places that require you to be seated (fairly limited capacity) but dont take reservations and waits can apparently be horrible at certain peak hours. I asked the concierge if they could find out what times the places get hit with long waits.
Sure enough, a few hours later I was emailed a detailed email explaining what each establishment reported re: peak hours, with a note reminding that one of the places was cash only.
Happy that they can do more than basically act as a human Opentable ^
I have an upcoming short trip and wanted to hit a few popular high-end bars/lounges type places that require you to be seated (fairly limited capacity) but dont take reservations and waits can apparently be horrible at certain peak hours. I asked the concierge if they could find out what times the places get hit with long waits.
Sure enough, a few hours later I was emailed a detailed email explaining what each establishment reported re: peak hours, with a note reminding that one of the places was cash only.
Happy that they can do more than basically act as a human Opentable ^
May 5, 14, 2:09 pm
#728
Join Date: Oct 2004
Location: DFW
Posts: 7,695
I needed to have a piece of siding replaced on my house - concierge called every distributor in a 100 mile radius of me to find one who had the exact pieces I needed in stock and would sell individual pieces (as opposed to a case).
May 13, 14, 1:29 pm
#729
Join Date: Jan 2005
Location: On a Bridge
Programs: Starwood Residences Owner, AA 1MM, MP Gold, Avis-Hertz PC, Ritz Gold
Posts: 1,072
Costco Delivery
Concierge coordinated moving a large sectional couch from Costco 20 miles away to my apartment in the city.
They called 3 delivery companies, got quotes and summarised my options. Two of the delivery shops wanted $300-400. Amex Concierge found a fantastic one for $150 ^
They called 3 delivery companies, got quotes and summarised my options. Two of the delivery shops wanted $300-400. Amex Concierge found a fantastic one for $150 ^
May 13, 14, 1:32 pm
#730
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 45,159
Originally Posted by JAGMAP
...Concierge found a fantastic one for $150 ^
May 13, 14, 2:07 pm
#731
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,815
I tried to get tickets to the Statue of Liberty. I know they are sold out far ahead, but Amex didn't even make any effort. Just told me to call hotels, because they just buy them off the website, too and hotels might have "something".
May 13, 14, 2:26 pm
#732
Join Date: Jan 2005
Location: On a Bridge
Programs: Starwood Residences Owner, AA 1MM, MP Gold, Avis-Hertz PC, Ritz Gold
Posts: 1,072
Originally Posted by mia
Were you able to pay the delivery fee with American Express?
May 13, 14, 2:32 pm
#733
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 45,159
Originally Posted by JAGMAP
Had to pay cash.
May 13, 14, 2:55 pm
#734
Join Date: Jan 2005
Location: On a Bridge
Programs: Starwood Residences Owner, AA 1MM, MP Gold, Avis-Hertz PC, Ritz Gold
Posts: 1,072
Originally Posted by mia
Thank you. Just curious if the concierge limits the choices to service providers who accepts the card.
May 13, 14, 3:04 pm
#735
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,815
Originally Posted by JAGMAP
You'd think so but would be surprised how many times they've recommended restaurants that assess a 3% surcharge on American Express cards
