Amex Return Protection Program [Consolidated]
Sep 3, 2017, 12:39 pm
#121
Join Date: Jun 2009
Programs: AMEX Business Centurion
Posts: 418
returning it would be at your expense, and they are sticklers about the return protection terms, so I would read them very carefully in advance. They even contact the merchant to see if you really tried and weren't able to return the thing.
Sep 3, 2017, 12:52 pm
#122
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
I'm thinking of buying a $700 piece of furniture with a bad return policy. If it's poor quality and I can't get the store to return it, what will Amex do? Give me $300 and call it a day? Will they want me to somehow deliver them back a heavy furniture at their expense?
Thanks.
Thanks.
Nov 24, 2018, 1:54 pm
#123
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
Sorry if this is clearly laid out in the T+Cs of the card, but i'm not 100% sure and wanted to check. If I bought something with a gold card that IS an eligible item for return, but the merchant has a policy to not return that specific type of item, am I eligible for return protection from AMEX?
Nov 24, 2018, 3:49 pm
#124
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Jul 5, 2020, 2:17 am
#125
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 883
I bought an ipad 60 days ago and merchant won't take it back. The reciept only has the description of the item but it does not have the exact model number of the ipad. is it still possible to do a return with amex?
Jul 5, 2020, 2:51 am
#126
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
IIRC - AMEX Return Protection has a maximum of $300. The cheapest ever iPad costs $329+tax from Apple. So are you willing to give up $60 in exchange of $300?
One word to solve your problem - eBay.
Jul 5, 2020, 9:25 am
#127
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Reyurn Protection terms are now here: https://www.americanexpress.com/us/c...ion-terms.html
I do not see any requirement that the receipt mention the model number, but review terms for other requirements, and note the $300 maximum reimbursement.
I do not see any requirement that the receipt mention the model number, but review terms for other requirements, and note the $300 maximum reimbursement.
Jul 8, 2020, 5:30 am
#128
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 883
I recently bought an item that was $1200 but the merchant returned $200 due to pricematch so on statement it shows $1200 then a week later it shows $200 credit. If I file an amex return protection request would it be denied for this reason or would it have any affect?
Jul 8, 2020, 1:07 pm
#129
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Regardless you paid $1,200 or $1,000, are you serious about forfeiting anything else other than $300?
Aug 21, 2020, 4:13 am
#131
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 883
“Presently this claim is still under review and an investigator may reach out to speak with you or set up a meeting to discuss your claim. If this claim is under review in 45 days, we will provide you with another status update.”
I just got this notice for a return protection claim. Anyone know what this is all about?
I just got this notice for a return protection claim. Anyone know what this is all about?
Aug 21, 2020, 6:42 am
#132
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
“Presently this claim is still under review and an investigator may reach out to speak with you or set up a meeting to discuss your claim. If this claim is under review in 45 days, we will provide you with another status update.”
I just got this notice for a return protection claim. Anyone know what this is all about?
I just got this notice for a return protection claim. Anyone know what this is all about?
Aug 25, 2020, 12:21 am
#135
Join Date: Jan 2005
Location: San Francisco, California
Programs: Amex Centurion, United Global Services
Posts: 847
A lot of claims. They hired a firm called G4S (if you google, this has happened to people in the past) who sent out an investigator to take a picture of the items and send it back. And because of my high # of claims, there's apparently some woman at AmEx who is literally sitting there waiting for me to file any new claims, and she will ask me to send the items back to her. That makes sense for items where I am getting the money back fully, but say, I have a $600 item....I can get only $300 back on it from return protection. But then I have to send it in? Then I'm still out $300 and nothing to show for it.
Help is understand, what kinds of things do you return and how often that they need people assigned to you?
Are you an exceptionally big spender with amex and that is why they are tolerating it?
This seems like the kind of abuse that will ruin it for the rest of us like the REI return policy or Costco and electronics.
