happyvoid

so does the firm meet at your home or do you meet at their office? and all they do is take picture of item

LondonElite

You need to be careful with this. I would not be surprised if you get a letter in the future informing you that Amex no longer wishes to have you as a customer. Unless you are legitimately extraordinarily unlucky, having such a high number of claims is a huge red flag.

idkmybffjill

They came to my location. Yeah, took a picture and also a verbal statement. Also had me call each retailer to confirm the items were correct and had not been returned.

krazykanuck

The poster you're quoting has no issue playing with fire or setting themselves on fire. If you look at the user's post history, they were shutdown by Amex about a year ago. How the OP is still operating, I presume is using a family members SSN and adding themselves as an AU, again, based off post history since he went through a FR a couple months ago and a large part of the issue was that the primary cardholder name didn't match any of the bank accounts the payments were being drawn from. It's probably only a matter of time before Amex fires this "customer" and the OP needs to find a clean SSN.

Many of us have done things that skirt the rules, but what this poster is engaging in is borderline if not straight up fraudulent.

ivanist

Did Amex make you return everything then? Why buy all in the beginning knowing you'd return them?

jtc246

You're replying to a very old thread.

levander

Has AMEX cut back on service for return protection? Part of the reason I got a Blue Cash Preferred card is I heard such good things about how AMEX runs this program.

Filed my first claim a few months ago. Online I just filled in a few details about the purchase. Uploaded a store receipt and the AMEX statement the charge appeared on. A week later I checked the claim to see what was going on. And it looked like they had approved the claim the day after I made it,

This week, I filed my second claim.There was no place to upload a receipt or an AMEX statement. And there was this one weird question asking “date of incident”. Not sure what that meant, I put in the day I purchased the item. That night I get an email asking me for “proof of loss”. So I called AMEX and they told me “the loss” is me trying to return the item but being denied by the merchant. I asked how I could prove I did that cause it was just a phone call. And I was told I might be denied, but I could just send in a copy of the store’s return policy. So then I notice on the email they sent me, there’s no place to send anything in to. And the representative fumbles around acting like there’s no way that’s the case. Until he finally realizes it is, So he says he sent a message to the claim examiner, and they’ll send me another email. This morning I wake up and the claim is approved.

So I got both of my claims approved. But the 2nd time was far worse than the first time. Is this how return protection going to be from now until some point in the future when AMEX improves the process?

I had just heard such good things about how AMEX runs this program.

mia

It sounds as if you were using the Purchase Protection form rather than the Return Protection version.

econjon

So I just filed a claim for return protection...didn't realize best buys window was 15 days. Spent $430. Assuming it is approved do I mail them the item and they credit me $300. If so this would be a bad trade. So I would deny the approved claim and try to sell it on ebay? Alternatively, do they ever credit the $300 and don't require me to send it in (which seems highly unlikely)? I've not had any claims before other than a $200 fraudulent purchase someone put on my card a year ago.

happyvoid

so what ended up happening did it get approved

econjon

They credited me $300 no return of item

ou5603

First time I used "the return protection policy". Bought a pickleball paddle on Jan 1st, and only used a few times. My teenager refused to use it again and I use a very different style of paddle. Called the merchant in Feb and see what option I have and was denied of any credit since it was after 30 days. I planned to take the loss and somehow on the 75th day, read about purchase/return protection. Filed a claim yesterday, no option to upload anything and was approved today.
AE never asked me to send the paddles back, is this normal? I may sell it or even give it away. Will they suddenly ask me to return the paddle in future? I wonder whether I should find a place to save it.

friedablass

If these were under $100 then at Amex discretion they sometimes don't make you upload any proof of purchase. They have stopped requesting items to be returned to them a number of years ago so no need to save the paddles.

Amex has however limited the card types which are eligible for return protection which are usually those with the highest annual fees such as Platinum (not Gold and Green), Hilton Aspire (not Surpass and regular), Marriott Brilliant (not Bevy and regular) and the like. I believe in this way they cut lots of the borderline fraudulent claims that were being filed excessively, some of which is even seen in this thread from a few years back when all Amex cards had this benefit.