FHR Upgrades and Amenities [except Las Vegas] 2006-2012
Sep 17, 2008, 8:18 pm
#676
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
you can ask FHR reps about what upgrades are in the contract for a specific property.
Sep 18, 2008, 8:51 am
#677
Join Date: Oct 2006
Posts: 247
I was told that the upgrades don't apply to the atrium or penthouse suites at that hotel. However, the person I spoke to took my confirmation number (booked directly through the hotel), and said she'd try and modify the reservation (that way I'd at least get the FHR benefits). Unfortunately, she never called me back. 
Sep 18, 2008, 9:41 am
#678
Join Date: Dec 2006
Location: USA
Posts: 3,945
I was told that the upgrades don't apply to the atrium or penthouse suites at that hotel. However, the person I spoke to took my confirmation number (booked directly through the hotel), and said she'd try and modify the reservation (that way I'd at least get the FHR benefits). Unfortunately, she never called me back.
Last edited by TAHKUCT; Oct 23, 2008 at 5:20 pm Reason: Fixed typo
Sep 18, 2008, 2:04 pm
#679
Join Date: Mar 2004
Location: AMS
Programs: FB plat for life
Posts: 316
I was also told (in the case of significant difference in FHR rates and direct hotel rates) to book directly and to ask Amex to call the hotel and take over the booking. I did this once and although Amex confirmed the hotel insisted it not to be an FHR booking.
My email from Amex showed all amenities and hotel confirmation number so they gave in - but it was an effort on my part.
Not to be repeated for this specific hotel.
My email from Amex showed all amenities and hotel confirmation number so they gave in - but it was an effort on my part.
Not to be repeated for this specific hotel.
Sep 18, 2008, 8:55 pm
#680
Join Date: Jul 2005
Programs: AA gold, SPG Plat,
Posts: 112
When you receive breakfast credits and lunch credits...
Is that everyday of your stay or just the first one?
4 night stay in chicago with breakfast and lunch credit.
Don't know what to expect?
Is that everyday of your stay or just the first one?
4 night stay in chicago with breakfast and lunch credit.
Don't know what to expect?
Sep 18, 2008, 9:36 pm
#681
Join Date: Mar 2007
Location: SFO
Posts: 312
Sep 19, 2008, 5:03 pm
#682
Join Date: Dec 2006
Location: USA
Posts: 3,945
Check out your specific property at www.americanexpress.com/fhr or your FHR brochure.
Oct 22, 2008, 11:42 pm
#683
Join Date: Apr 2005
Location: SFO
Programs: United 1P, Delta GM, HH Gold, Hyatt Diamond, Marriott Silver
Posts: 1,715
Anyone have any FHR experiences with the Fairmont Le Château Frontenac, Québec City? I'm looking at a 2 nights stay there in January and would appreciate any information.
Oct 23, 2008, 5:05 pm
#684
Join Date: Nov 2003
Location: manhattan beach, ca , usa
Programs: UA 1P; SPG Plat;
Posts: 981
Fixed typo.
Oct 23, 2008, 5:59 pm
#686
Join Date: Apr 2008
Location: SJO
Programs: TA Platinum (Now LifeMiles Diamond), CO/CM Platinum. (Now UA Premier 1K) AMEX Platinum
Posts: 379
Fairmont Hotels
We did not stay in the Chateau, but did stay in the Fairmont MacDonald in Edmonton and the Fairmont Lake Louis this past July. The Amex rate was about the same as their on-line rates.
The Macdonald did not seem to know much about the program but after prodding the gal at check-in we did get moved over to the river view side of the property in a fairly nice room. The breakfasts were buffet style and included in the FHR package. The one free meal for two we were able to use late at night more for the servers lack of knowledge of the program than for any other reason.
The Lake Louise property is very beautiful, and we were given a lake view room in the newest section. Again breakfast included and lunch for two to be used at selected venues on the property. Late check out also provided.
The Macdonald did not seem to know much about the program but after prodding the gal at check-in we did get moved over to the river view side of the property in a fairly nice room. The breakfasts were buffet style and included in the FHR package. The one free meal for two we were able to use late at night more for the servers lack of knowledge of the program than for any other reason.
The Lake Louise property is very beautiful, and we were given a lake view room in the newest section. Again breakfast included and lunch for two to be used at selected venues on the property. Late check out also provided.
Oct 29, 2008, 8:12 pm
#687
Join Date: Jul 2006
Programs: dl pm, *wood gold, amex plat, marriott silver
Posts: 124
Ritz : New Orleans
Spent two nights this past weekend. Nice location right on Canal Street. Eventhough I guess I technically booked a king room I had FHR put it in the notes that we needed two beds. When we checked in the apologized but said they only had one king bed rooms left. The desk clerk said he would check with his manager to see if they could give us a second room as a courtesy but my father said a rollaway would be fine. The second night the moved us in to a big room with Two king beds.
In terms of FHR benefits that didnt explain it at first but I confirmed with them it was the late checkout, breakfast for 2 each morning and one lunch. We used the breakfasts but and they were comped at checkout but one morning my father ordered orange juice mimosa which was considered alcoholic so they could not comp it. We didnt have time for lunch but they let us order a few things to go and packed it for us.
Overall nice experience nothing crazy but everything we were entitled to plus the rate was only 199 a night.
Spent two nights this past weekend. Nice location right on Canal Street. Eventhough I guess I technically booked a king room I had FHR put it in the notes that we needed two beds. When we checked in the apologized but said they only had one king bed rooms left. The desk clerk said he would check with his manager to see if they could give us a second room as a courtesy but my father said a rollaway would be fine. The second night the moved us in to a big room with Two king beds.
In terms of FHR benefits that didnt explain it at first but I confirmed with them it was the late checkout, breakfast for 2 each morning and one lunch. We used the breakfasts but and they were comped at checkout but one morning my father ordered orange juice mimosa which was considered alcoholic so they could not comp it. We didnt have time for lunch but they let us order a few things to go and packed it for us.
Overall nice experience nothing crazy but everything we were entitled to plus the rate was only 199 a night.
Nov 27, 2008, 10:24 pm
#688
Join Date: Jul 2007
Posts: 78
THEhotel at Mandalay Bay
No upgrade available at check-in (Friday night) - but front desk clerk immediately mentioned the FHR program and fetched the envelopes. He mentioned that complimentary internet access was also provided as a benefit - bonus!
Breakfast vouchers were used at The Cafe without a problem.
$100 spa credit, deducted at checkout.
4pm checkout was already set up, and no knocks from housekeeping at all! However the room key had stopped working when we tried it around 3:30pm.
Overall a good stay, all staff were pleasant and the room was comfortable. Very pleased about the free internet.
No upgrade available at check-in (Friday night) - but front desk clerk immediately mentioned the FHR program and fetched the envelopes. He mentioned that complimentary internet access was also provided as a benefit - bonus!
Breakfast vouchers were used at The Cafe without a problem.
$100 spa credit, deducted at checkout.
4pm checkout was already set up, and no knocks from housekeeping at all! However the room key had stopped working when we tried it around 3:30pm.
Overall a good stay, all staff were pleasant and the room was comfortable. Very pleased about the free internet.
Nov 28, 2008, 10:37 pm
#689
Join Date: Mar 2007
Location: SFO
Posts: 312
Carmel Valley Ranch Resort
Stayed there last weekend on the FHR rate. Booked a one-bedroom suite, got upgraded to a much nicer one - double upgrade I think. At checkin we were told it was one of six of their renovated rooms. Fireplace in each room, very comfortable, full sofa/ lounging area and dining table. We'd stayed there twice before the renovation and now it has a more modern look, which I like but doesn't fit the area. It used to have more of a rustic, lodge feel.
One free breakfast in the restaurant (they charged us for the tip), one free lunch in the clubhouse (they charged us for the alcohol and the tip) and a bottle of wine as a welcome amenity.
One of my favorite things about this hotel is the room service. The food that comes from room service has consistently been among the best I have ever had, even before the renovation and chef-named restaurant. Simple but always perfectly prepared.
For the golfers, we booked the first twilight round at 1 pm. When we reserved, he told us to get there at 12, hit a few balls and maybe we'd get out early. We were on the first tee before 1230 and finished 18 before dark.
One free breakfast in the restaurant (they charged us for the tip), one free lunch in the clubhouse (they charged us for the alcohol and the tip) and a bottle of wine as a welcome amenity.
One of my favorite things about this hotel is the room service. The food that comes from room service has consistently been among the best I have ever had, even before the renovation and chef-named restaurant. Simple but always perfectly prepared.
For the golfers, we booked the first twilight round at 1 pm. When we reserved, he told us to get there at 12, hit a few balls and maybe we'd get out early. We were on the first tee before 1230 and finished 18 before dark.
Nov 30, 2008, 9:58 am
#690
Join Date: Jun 2007
Programs: AA Gold, Hilton Gold, SPG Gold, Marriott Rewards Gold
Posts: 13
Bellagio - Las vegas
Bellgio Las Vegas 29th Oct - 1 night stay
2nd time staying here this year on FHR rate and again all benefits were received.
Had booked Salone suite & got upgraded to lakeview salone suite (in spa tower)
2 Breakfast vouchers worth $20 each
$100 spa credit or $85 (I think) lunch at Sensi
4pm check out - offered and used.
Again upon checkin I was given an envelope with welcome note & all vouchers & check in staff talked me through all benefits.
When booking amex had mentioned to the hotel this trip was to celebrate a special occassion & a box of chocolate truffle were delivered to the room along with a congrats note from the hotel - Nice touch.
2nd time staying here this year on FHR rate and again all benefits were received.
Had booked Salone suite & got upgraded to lakeview salone suite (in spa tower)
2 Breakfast vouchers worth $20 each
$100 spa credit or $85 (I think) lunch at Sensi
4pm check out - offered and used.
Again upon checkin I was given an envelope with welcome note & all vouchers & check in staff talked me through all benefits.
When booking amex had mentioned to the hotel this trip was to celebrate a special occassion & a box of chocolate truffle were delivered to the room along with a congrats note from the hotel - Nice touch.