AMEX Plat Cruise benefit: experiences and fine print (2006 - 2021)
Nov 10, 2015, 6:59 pm
#91
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Marriott Plat, Hertz Pres
Posts: 3,649
Can you combine Amex Cruise perks & Cruise line offers?
Group of my friends and I are looking at putting together a 'friends vacation' for November of next year and are planning to do a cruise. While discussing options I remembered seeing stuff about the Amex Cruise Privilege program, and while looking at it, seems like they offer onboard credits, small perks, and bonus points. From what i can tell a balcony stateroom on Royal Caribbean gets $200 in shipboard credit from Amex, and currently RC has a deal offering $300 in credits. Do they stack? Some googling lead to mixed results but hopefully someone has some experience.....
Nov 11, 2015, 8:03 am
#92
Join Date: May 2011
Location: BOS
Programs: Marriott Plat Prem; Delta Gold; AA Plat; SPG Plat
Posts: 2
Yes they stack. I have always gotten the AMEX platinum ship board credit as well as any other ship board credits the cruise line may be offering. I should say that I have only cruised with Regent and Silversea; not RC. But I would think RC would work out the same way.
Nov 11, 2015, 11:17 am
#93
Join Date: Apr 2008
Programs: amex platinum, american advantage, united, ANA, JAP. SPG, marriott
Posts: 1,257
I would check with the cruise line because sometimes they do not stack. I know on Seabourn for instance you cannot combine the Amex credit with their referral credit.
Apr 12, 2016, 10:12 am
#94
Join Date: Aug 2005
Location: US, CA, HK
Programs: UNITED 1P
Posts: 508
Does anyone have any current SA contact where I can contact to stack normal cruise benefits + amex benefits? Would really appreciate any suggestion. Thx!
Dec 28, 2016, 8:20 pm
#95
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 944
This is very specific... does anyone have any experience with the Royal Caribbean onboard credits and using them at the casino? The T&C of the Amex program says that casino charges are excluded, but the Royal Caribbean site says that you can use OBC at the casino. There are some reports on CruiseCritic from a few years ago that you can use OBC at the casino with a 5% charge. So I'm trying to see if anyone has actually tried this.
Jun 19, 2017, 9:27 am
#96
Join Date: Mar 2017
Posts: 153
Cruise Privileges Program
I purchased an expensive cruise on my platinum card via my travel agent, who got the "confirmation number" from AMEX travel via Crystal Cruises.
I called AMEX MR customer service on June 8 and was advised I would receive double membership rewards points per the program for this charge.
I didn't.
Now AMEX MR customer service is saying it would have had to have been purchased via AMEX Travel. I referred to the June 8 call. They said they had no way of retrieving that recording.
Does anyone know about these program rules? Very frustrating experience to say the least as I could have booked it on my Chase Sapphire for 3X points and gotten the cabin credit through another promotion via my agent.
I called AMEX MR customer service on June 8 and was advised I would receive double membership rewards points per the program for this charge.
I didn't.
Now AMEX MR customer service is saying it would have had to have been purchased via AMEX Travel. I referred to the June 8 call. They said they had no way of retrieving that recording.
Does anyone know about these program rules? Very frustrating experience to say the least as I could have booked it on my Chase Sapphire for 3X points and gotten the cabin credit through another promotion via my agent.
Jun 19, 2017, 9:44 am
#97
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Big print:
Receive valuable amenities on sailings of five nights or more with your American Express Card.‡
$100 - $300 per stateroom shipboard credit
Additional exclusive amenities unique to each cruise line
Receive one extra Membership Rewards® point on each dollar you spend per booking with American Express Travel
$100 - $300 per stateroom shipboard credit
Additional exclusive amenities unique to each cruise line
Receive one extra Membership Rewards® point on each dollar you spend per booking with American Express Travel
Cruise Privileges Program
Valid for new bookings of voyages of at least five nights made with a participating supplier through Platinum Travel Service, Centurion Travel Service, any American Express Travel office, eligible Travel Associate Platform agencies, or the Agency Services Desk. May not be combined with other offers unless indicated. Blackout dates, category and fare restrictions may apply. Payment must be made with an American Express Card in U.S. Platinum Card Member or U.S. Centurion® Member's name. Available for U.S. Platinum Charge Card Members and U.S. Centurion® Members only, and excludes Platinum Credit Card Members such as Platinum Delta SkyMiles® Card Members who are not also U.S Platinum Charge Card Members or U.S. Centurion® Members. Card Member must travel on itinerary booked. Benefits listed require double occupancy and are non-transferable. Program benefits may not be available to residents outside of the contiguous United States. Card Members receive $100 USD shipboard credit for inside and outside staterooms; $200 USD shipboard credit for balcony, verandah, and mini-suite staterooms; and $300 USD shipboard credit for suites on Norwegian Cruise Line, Holland America Line, Princess Cruises, and Royal Caribbean Cruise Line. Card Members receive $300 USD shipboard credit for all Queen Mary oceanview staterooms category ED or higher, and Queen Victoria/ Queen Elizabeth oceanview staterooms category FA or higher on Cunard Line. Card Members receive $300 USD shipboard credit for all stateroom categories on Ama Waterways, Oceania, Regent, Azamara, Seabourn, Crystal, Silversea, Uniworld, and Windstar. Centurion Members receive an additional $200 ($500 total) USD shipboard credit on Crystal Cruises, Regent Seven Seas Cruises, Seabourn, and Silversea. All shipboard credits will be credited to the guest's stateroom folio upon checkout. Shipboard credit amounts in international jurisdictions may vary due to foreign exchange rates and timing of application. Shipboard credits are subject to cruise line policies. Credits cannot be used for casino charges and gratuities. Unused portion of credit is non-refundable and is not redeemable for cash. Other restrictions may apply, see onboard cashier for details. Additional amenity not available on the Silversea Expedition Fleet: Silver Explorer, Silver Galapagos, and Silver Discoverer. Limit one benefit package per stateroom; three-stateroom limit per Card Member, per sailing. To obtain benefits, travel agents must visit americanexpress.com/asdonline. Participating providers and benefits subject to change. Get one (1) extra point on each dollar of eligible purchases with American Express Travel and eligible Travel Associate Platform agencies; separate airfare and other charges associated with booking are not eligible. Payment must be made with a Membership Rewards® program-enrolled Consumer or OPEN American Express Card in the U.S. Platinum Card or U.S. Centurion Member's name. The extra points will be credited to Card Member's Membership Rewards account 6-8 weeks after full payment. Bonus ID: 3847
Valid for new bookings of voyages of at least five nights made with a participating supplier through Platinum Travel Service, Centurion Travel Service, any American Express Travel office, eligible Travel Associate Platform agencies, or the Agency Services Desk. May not be combined with other offers unless indicated. Blackout dates, category and fare restrictions may apply. Payment must be made with an American Express Card in U.S. Platinum Card Member or U.S. Centurion® Member's name. Available for U.S. Platinum Charge Card Members and U.S. Centurion® Members only, and excludes Platinum Credit Card Members such as Platinum Delta SkyMiles® Card Members who are not also U.S Platinum Charge Card Members or U.S. Centurion® Members. Card Member must travel on itinerary booked. Benefits listed require double occupancy and are non-transferable. Program benefits may not be available to residents outside of the contiguous United States. Card Members receive $100 USD shipboard credit for inside and outside staterooms; $200 USD shipboard credit for balcony, verandah, and mini-suite staterooms; and $300 USD shipboard credit for suites on Norwegian Cruise Line, Holland America Line, Princess Cruises, and Royal Caribbean Cruise Line. Card Members receive $300 USD shipboard credit for all Queen Mary oceanview staterooms category ED or higher, and Queen Victoria/ Queen Elizabeth oceanview staterooms category FA or higher on Cunard Line. Card Members receive $300 USD shipboard credit for all stateroom categories on Ama Waterways, Oceania, Regent, Azamara, Seabourn, Crystal, Silversea, Uniworld, and Windstar. Centurion Members receive an additional $200 ($500 total) USD shipboard credit on Crystal Cruises, Regent Seven Seas Cruises, Seabourn, and Silversea. All shipboard credits will be credited to the guest's stateroom folio upon checkout. Shipboard credit amounts in international jurisdictions may vary due to foreign exchange rates and timing of application. Shipboard credits are subject to cruise line policies. Credits cannot be used for casino charges and gratuities. Unused portion of credit is non-refundable and is not redeemable for cash. Other restrictions may apply, see onboard cashier for details. Additional amenity not available on the Silversea Expedition Fleet: Silver Explorer, Silver Galapagos, and Silver Discoverer. Limit one benefit package per stateroom; three-stateroom limit per Card Member, per sailing. To obtain benefits, travel agents must visit americanexpress.com/asdonline. Participating providers and benefits subject to change. Get one (1) extra point on each dollar of eligible purchases with American Express Travel and eligible Travel Associate Platform agencies; separate airfare and other charges associated with booking are not eligible. Payment must be made with a Membership Rewards® program-enrolled Consumer or OPEN American Express Card in the U.S. Platinum Card or U.S. Centurion Member's name. The extra points will be credited to Card Member's Membership Rewards account 6-8 weeks after full payment. Bonus ID: 3847
Oct 18, 2017, 7:54 am
#98
Join Date: Sep 2002
Location: ATL
Posts: 3,219
We just booked a Celebrity cruise and was told by our usual agent that we need to book direct with Amex Travel to get the OBC. They are no longer able to stack with their offers.
I don't care about the extra points, but without the OBC stacking, we might cancel the card because of this. The value is greatly reduced since we sometimes will take several cruises a year.
I don't care about the extra points, but without the OBC stacking, we might cancel the card because of this. The value is greatly reduced since we sometimes will take several cruises a year.
Oct 18, 2017, 10:22 am
#99
Join Date: Sep 2002
Location: ATL
Posts: 3,219
I guess persistence pays off! I went back and asked them to check with Amex anyways. Looks like it should stack with the other benefits we received! The agent mentioned that I'm the only one to ask them about the Platinum Cruise benefit since our last booking.
Aug 26, 2018, 12:23 pm
#100
Join Date: Oct 2006
Location: Fort Lauderdale
Posts: 98
Amex Platinum Cruise Benefit Question
Hey Guys,
I book two cruises with my Chase Ink card and wanted to know if i get the Amex Platinum can i still get the on board credit? (One cruise has been paid for and second i still need to pay final balance). Has anyone paid partial balance and still received the credit? Will the Amex Platinum cruise credit remove my Diamond stateroom travel credit or can both be applied?
Thanks for your help.
I book two cruises with my Chase Ink card and wanted to know if i get the Amex Platinum can i still get the on board credit? (One cruise has been paid for and second i still need to pay final balance). Has anyone paid partial balance and still received the credit? Will the Amex Platinum cruise credit remove my Diamond stateroom travel credit or can both be applied?
Thanks for your help.
Aug 26, 2018, 4:06 pm
#101
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
It's not about paying with the card that gets you any perks. It's the rate at which you booked. You need to book the AMEX rate to get any bundled perks.
For the one you didn't complete final payment and there isn't a penalty to cancel, you can rebook with AMEX if the rate is similar.
For the one you didn't complete final payment and there isn't a penalty to cancel, you can rebook with AMEX if the rate is similar.
Aug 27, 2018, 1:07 pm
#102
Join Date: May 2002
Location: EWR/JFK/LGA
Programs: DL Silver, AA, UA Silver, Hilton Diamond, Marriott Gold
Posts: 389
I book luxury cruises via my TA all the time as have always received the $300 AMEX OBC - just need to pay for the cruise with the platinum card
BTW - I use a "discount TA" who always gets me great deals and rebates part of the fare back to me in cash
BTW - I use a "discount TA" who always gets me great deals and rebates part of the fare back to me in cash
Aug 27, 2018, 7:09 pm
#103
Join Date: Nov 2010
Posts: 34
Hey Guys,
I book two cruises with my Chase Ink card and wanted to know if i get the Amex Platinum can i still get the on board credit? (One cruise has been paid for and second i still need to pay final balance). Has anyone paid partial balance and still received the credit? Will the Amex Platinum cruise credit remove my Diamond stateroom travel credit or can both be applied?
Thanks for your help.
I book two cruises with my Chase Ink card and wanted to know if i get the Amex Platinum can i still get the on board credit? (One cruise has been paid for and second i still need to pay final balance). Has anyone paid partial balance and still received the credit? Will the Amex Platinum cruise credit remove my Diamond stateroom travel credit or can both be applied?
Thanks for your help.
The terms and conditions require the cruise benefit to be applied before final payment is made. Also the terms state payment must be made on the Platinum card.
Aug 27, 2018, 7:33 pm
#104
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Aug 28, 2018, 10:13 am
#105
Join Date: Nov 2010
Posts: 34
I am assuming Amex, could revoke the authorization # if you say cancelled your Platinum card, or say they did an audit and found you didn't pay for it with the correct card....