Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > American Express | Membership Rewards
Reload this Page >

In customer service hell for a closed Amex Corporate card

In customer service hell for a closed Amex Corporate card

Old May 12, 22, 11:35 am
  #16  
 
Join Date: Feb 2006
Posts: 676
Originally Posted by mikeef View Post
as an apologetic email from my previous employer......
Mike
Honest question......Obviously being involuntarily terminated is no fun....assuming this gets resolved, would you ever consider going back?
Of course, you don't need to answer, but this whole situation has probably brought up many emotions. Thanks for sharing.
I still laugh when I think of your wife scolding you for not taking the cashews....
diesteldorf is offline  
Old May 12, 22, 12:31 pm
  #17  
FlyerTalk Evangelist
Original Poster
 
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,577
Originally Posted by diesteldorf View Post
Honest question......Obviously being involuntarily terminated is no fun....assuming this gets resolved, would you ever consider going back?
Of course, you don't need to answer, but this whole situation has probably brought up many emotions. Thanks for sharing.
I still laugh when I think of your wife scolding you for not taking the cashews....
Yeah, my wife's a peach.

As to the first question, yes, I'd go back regardless of the resolution. I don't really blame them for the credit card issue. But as humiliating as it is having someone in the office watching over you as you empty your desk (My whole team got shot, so they played zone defense against us.), it's not uncommon in the mutual fund world, which is where I lived. Nothing personal, a "leave the gun, take the cannoli" type of situation.

I've been laid off twice in my career and it's never fun. Your comment about bringing up many emotions is spot-on, but ultimately, a job is a job, and an employer is an employer. It's not who I am. That doesn't stop me from feeling like crap when getting laid off, but the logical side of me knows that it's true (especially with 3 years of hindsight).

Mike
mikeef is offline  
Old May 17, 22, 8:40 am
  #18  
FlyerTalk Evangelist
Original Poster
 
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,577
And...we're done.

Somebody must have finally used the secret code, since I got three calls the other day from supervisors apologizing profusely and telling me that the bill is in the process of being paid by my former employer. A guy from executive escalation also called and gave me the full story (which is pretty much what I wrote above). He also gave me 10,000 MR points.

1. Nobody knows how that last charge to my card occurred. It may remain a cosmic mystery.
2. They want to listen to all the calls that I received and will no doubt be amused by my transition from a rational human being to a maniac over a dozen calls.
3. More importantly than the MR points is the fact that I now have a great story to tell.

Thanks, all, for the support.

Mike
mikeef is offline  
Old May 17, 22, 10:21 am
  #19  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,411
Originally Posted by mikeef View Post
He also gave me 10,000 MR points.
Hopefully to an open/active card/account :P
mikeef and ksingh0311 like this.
pmarrsouth is offline  

Thread Tools
Search this Thread