Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Aug 15, 2022, 2:54 pm
#812
Join Date: Aug 2004
Location: MGM
Programs: United Silver, PC Plat/Amb, HH Dmnd
Posts: 805
Business Plat. Offered $100 - but got $595 last year. Chat disconnected before I could cancel. HUACA
Aug 15, 2022, 3:14 pm
#813
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,893
Delta Reserve
50K points for 3K in spend
Accepted (interestingly I got no offer a few weeks ago)
Basically batting 1.000 this year on what seem to be highest offers available across multiple cards. Batted 0.000 last year. Two more (Hilton no fee, Hilton Aspire) to go.
50K points for 3K in spend
Accepted (interestingly I got no offer a few weeks ago)
Basically batting 1.000 this year on what seem to be highest offers available across multiple cards. Batted 0.000 last year. Two more (Hilton no fee, Hilton Aspire) to go.
Aug 15, 2022, 3:36 pm
#814
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,208
Similar here last couple of Biz Cards were offered $695 3/6 month ago. The latest (1st renewal, min spend after meeting SUB) got an “offer” of $100 app a month before the AF hits. Will try again later (was inside 12 moth after opening anyway).
Aug 15, 2022, 4:36 pm
#815
Suspended
Join Date: Feb 2004
Posts: 4,188
To the previous posters, you need to tell us how much you spent with Amex this past year, because this is the main factor for Amex in deciding their retention offer.
Aug 15, 2022, 4:59 pm
#816
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,208
so the September/June/March Re toon offers were apples to apples. Result was $695/$695/$100
Aug 15, 2022, 5:58 pm
#817
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,347
I guess that's the answer as to why I ultimately got a retention offer but my spouse didn't. My spend was ~$100k over the past 12 months whereas my spouse's was only a little over $10k.
Aug 15, 2022, 7:03 pm
#818
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,208
3 cards same type, same spend (month is AF timing not when I called in but it was app 1 month before).
Retention March - $695
Retention June - $695
Retention September -$100
The Long and short of it > things change
Aug 16, 2022, 11:48 am
#819
Join Date: Apr 2019
Posts: 11
Has anyone been denied a retention offer in each of their first two years with higher AF card? Called last year and wasn't offered anything, called again today a month before the AF hits and again nothing on the account. Agent suggested calling back after it hits but I don't know if that will make a difference
Bonvoy Brilliant is the card
Bonvoy Brilliant is the card
Aug 16, 2022, 11:53 am
#820
Join Date: Apr 2019
Posts: 11
Recent business card offerings have been bad for me:
Biz Plat: $100 retention, cancelled the card
Biz Gold: $75 retention, cancelled the card
Biz Plat: $100 retention, cancelled the card
Biz Gold: $75 retention, cancelled the card
Aug 17, 2022, 9:10 pm
#821
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 862
Platinum, first year. Around $10K spend. Chatted 3 months before annual fee and had no offer. Chatted again 3 weeks after fee intended to close and was offered 30K MR with $3K spend.
Aug 18, 2022, 9:17 am
#822
Join Date: May 2010
Posts: 16
Business platinum by chat
I see here that there is an offer available for your account that we can issue you 40,000 Membership Rewards points that will be applied to your account after you spend a minimum of $10,000 on qualifying purchases on your card over a 92-day period, starting from today if you accept the offer.
or $100 credit
I see here that there is an offer available for your account that we can issue you 40,000 Membership Rewards points that will be applied to your account after you spend a minimum of $10,000 on qualifying purchases on your card over a 92-day period, starting from today if you accept the offer.
or $100 credit
Aug 18, 2022, 11:10 am
#823
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,290
Is it just me or is it actually objectively depressing to see the typical/average retention offer get so small (FMPOV as to be almost circling the drain)? 6 months ago, for a biz Plat, $695 and/or 50K (with spend requirement) were common, now we’re salivating over 40K (with high spend) with $100 and/or 10-20K being more common. At least AmEx apparently continues to be generous with ongoing targeted NLL offers with healthy SUBs.
(Is it live or is it Memorex? The Voice That Shattered Glass Prove the old myth that an opera singer could shatter a wine glass with a high note — and then claim a Memorex cassette had such exacting sound precision that its recording could break a glass, too.)
(Is it live or is it Memorex? The Voice That Shattered Glass Prove the old myth that an opera singer could shatter a wine glass with a high note — and then claim a Memorex cassette had such exacting sound precision that its recording could break a glass, too.)
Aug 18, 2022, 2:06 pm
#824
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,208
Is it just me or is it actually objectively depressing to see the typical/average retention offer get so small (FMPOV as to be almost circling the drain)? 6 months ago, for a biz Plat, $695 and/or 50K (with spend requirement) were common, now we’re salivating over 40K (with high spend) with $100 and/or 10-20K being more common. At least AmEx apparently continues to be generous with ongoing targeted NLL offers with healthy SUBs.
Aug 18, 2022, 2:51 pm
#825
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Personal Schwab Plat. Spend about 15k a year. Called after the second year annual fee posted. Got 20k points after 3k spend in 3 months offer. Accepted.
Is there a way to see the offer in my account?
Is there a way to see the offer in my account?