Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Jul 29, 2022, 1:36 pm
#751
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,274
General datapoints: Called (first # listed in Wikipost) today about Hilton Aspire and Blue Biz + accounts, same phone # for both, answered immediately by automatic system asking for full 15 digit account number, after inputting account number call automatically routed to pers or biz live agent within 1-2 minutes.
Last Aspire offer (20,000/$3,000/3 months) accepted Dec 2021. Nada today.
Last BB+ offer (5,000 now/5,000/$3,000/3 months) accepted Dec 2020. Today (and every 2-3 months for the past 8 months) offered $50. Asked if any current MR offers, agent said “no, I haven’t seen any MR offers this quarter, we had them last quarter but not this quarter” and “yes, call back, these offers are dynamic”.
Last Aspire offer (20,000/$3,000/3 months) accepted Dec 2021. Nada today.
Last BB+ offer (5,000 now/5,000/$3,000/3 months) accepted Dec 2020. Today (and every 2-3 months for the past 8 months) offered $50. Asked if any current MR offers, agent said “no, I haven’t seen any MR offers this quarter, we had them last quarter but not this quarter” and “yes, call back, these offers are dynamic”.
Jul 29, 2022, 2:07 pm
#752
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
You and I are nearly the same cardholder lol. I have a 37 year history and currently have 5 cards. They always say "thank you for being a valued card member for X years".
Jul 29, 2022, 4:37 pm
#753
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
General datapoints: Called (first # listed in Wikipost) today about Hilton Aspire and Blue Biz + accounts, same phone # for both, answered immediately by automatic system asking for full 15 digit account number, after inputting account number call automatically routed to pers or biz live agent within 1-2 minutes.
Last Aspire offer (20,000/$3,000/3 months) accepted Dec 2021. Nada today.
Last BB+ offer (5,000 now/5,000/$3,000/3 months) accepted Dec 2020. Today (and every 2-3 months for the past 8 months) offered $50. Asked if any current MR offers, agent said “no, I haven’t seen any MR offers this quarter, we had them last quarter but not this quarter” and “yes, call back, these offers are dynamic”.
Last Aspire offer (20,000/$3,000/3 months) accepted Dec 2021. Nada today.
Last BB+ offer (5,000 now/5,000/$3,000/3 months) accepted Dec 2020. Today (and every 2-3 months for the past 8 months) offered $50. Asked if any current MR offers, agent said “no, I haven’t seen any MR offers this quarter, we had them last quarter but not this quarter” and “yes, call back, these offers are dynamic”.
Jul 29, 2022, 5:43 pm
#754
Join Date: May 2002
Location: PDX
Programs: AA LT Plat, Bonvoy LTTit
Posts: 295
CS Plat
Lots of spending, last year got 50k don’t remember spending, just called, 30k for 3k spending…..took it
Jul 29, 2022, 10:00 pm
#755
Join Date: Dec 2021
Programs: AA Gold, Alaska MVP, United Silver, Hilton Diamond, Marriott Platinum, Hyatt Explorist
Posts: 17
No offer on my Marriott Bonvoy Brilliant. Keeping the card at least one more year to double up on the Marriott and dining credits.
Charles Schwab Platinum: 20k MR points for $3k spend in three months. Accepted the offer since I wasn't planning to close it anyways but was hoping for at least 30k.
Gold Cards were targeted for an upgrade offer to the Vanilla Platinum the other day when looking in the "View All Credit Cards" section of the AmEx website. 25k MR points after spending $2k in six months plus 5 MR points/$ for US groceries, US supermarkets, and global dining. There's lifetime language in the T&C although it wasn't enforced on a previous upgrade offer I received. Will wait to potentially upgrade after hitting SUBs on other cards.
Charles Schwab Platinum: 20k MR points for $3k spend in three months. Accepted the offer since I wasn't planning to close it anyways but was hoping for at least 30k.
Gold Cards were targeted for an upgrade offer to the Vanilla Platinum the other day when looking in the "View All Credit Cards" section of the AmEx website. 25k MR points after spending $2k in six months plus 5 MR points/$ for US groceries, US supermarkets, and global dining. There's lifetime language in the T&C although it wasn't enforced on a previous upgrade offer I received. Will wait to potentially upgrade after hitting SUBs on other cards.
Jul 30, 2022, 2:46 pm
#756
Join Date: Mar 2009
Posts: 2,293
AMEX Everyday Preferred
1) $2500 spend over 3 months for 10,000 points
2) $3000 spend over 3 months for $100
3) Use 9500 MR points to cover $95 annual fee
1) $2500 spend over 3 months for 10,000 points
2) $3000 spend over 3 months for $100
3) Use 9500 MR points to cover $95 annual fee
Jul 30, 2022, 3:59 pm
#757
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,813
Jul 31, 2022, 5:57 pm
#758
Join Date: Dec 2009
Posts: 113
Following up, no offer on my wife's Business Platinum, but it did pay 150k points last year so...... we cancelled it, and started a gold business 100k for 10k spend this week, no lifetime language 
Jul 31, 2022, 6:26 pm
#759
Join Date: Dec 2006
Posts: 264
AMEX Personal Pt
Called and spoke with the CS dept. Rep said no offers showing.
Isn’t there a retention dept? In the past I specifically asked to be transferred to it.
I’ll call back tomorrow and will likely cancel if offers still show zero.
Called and spoke with the CS dept. Rep said no offers showing.
Isn’t there a retention dept? In the past I specifically asked to be transferred to it.
I’ll call back tomorrow and will likely cancel if offers still show zero.
Jul 31, 2022, 6:48 pm
#760
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Try the telephone numbers in the Wikipost at the top of this thread, but if you received a retention bonus for the same card in the last 13 months there is not likely to be anything now.
Jul 31, 2022, 8:19 pm
#761
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
I chatted with CS the other day and, when I said I was considering canceling, they transferred me to retention. Not sure if the word “cancel” triggered it, but seemed to. There were no offers on my biz plat that day. I’ll give it another shot but plan to cancel without a good retention offer.
Aug 1, 2022, 10:04 am
#762
Join Date: Jan 2011
Location: GAI
Programs: TK *G, all statuses that come with Ritz, Amex Plat, Citi Prestige cards
Posts: 364
I was offered 20k points for 3k spend in 3 months on the personal platinum. For reference, only spent about $2000 on the card over the past year, pretty much all on plane tickets and Amex Offers merchants. On the fence as to whether the offer is worthwhile. Not a heavy user of the Amex lounges given recent travel habits and feel like maximizing the credits is sometimes more stress than it's worth...
Aug 1, 2022, 12:06 pm
#763
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
I was offered 20k points for 3k spend in 3 months on the personal platinum. For reference, only spent about $2000 on the card over the past year, pretty much all on plane tickets and Amex Offers merchants. On the fence as to whether the offer is worthwhile. Not a heavy user of the Amex lounges given recent travel habits and feel like maximizing the credits is sometimes more stress than it's worth...
Aug 1, 2022, 6:06 pm
#764
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
FYI Amex chat for plat business (maybe all biz?) retention is available 8-5 EST, M-F. Keep that in mind if you are in a time crunch and don’t want to call.
Aug 1, 2022, 6:07 pm
#765
Join Date: Jan 2014
Location: Here
Programs: SQ, QR, CX, AA, UA
Posts: 133
MS Personal Plat. $15k spend last year, $12k spend YTD, last retention bonus was June 2020. Chatted today and was offered 20k for $3k spend. Declined; looking for 40k or at least 30k, based on the above. Rep said offers can change day to day—has anyone experienced that? Thinking I'll give it a week and check back in.