Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Apr 22, 2022, 2:42 pm
#406
Join Date: Jun 2019
Programs: Chase, Amex, SWA, UAL, DAL
Posts: 34
Did chat today for a Biz Plat since I saw the $595 annual fee being billed to it.
Got offered a $695 statement credit (so, I'm making $100). Accepted.
Oddly enough, when I saw the annual fee in the transactions list, there was a 150k/$15k and 10k/referral $1k Biz Plat offer below, and I decided to take that first before reaching out to cancel.
Got offered a $695 statement credit (so, I'm making $100). Accepted.
Oddly enough, when I saw the annual fee in the transactions list, there was a 150k/$15k and 10k/referral $1k Biz Plat offer below, and I decided to take that first before reaching out to cancel.
Apr 22, 2022, 3:12 pm
#407
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,732
No wonder you got a great retention offer. You're a customer they want to keep. Well done, AMEX
Apr 22, 2022, 9:29 pm
#408
Join Date: Feb 2019
Programs: DL AA Hilton Hyatt
Posts: 49
Amex Gold
Offered 15k with 2k spend
Offered 15k with 2k spend
Apr 23, 2022, 2:10 am
#409
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,781
Apr 23, 2022, 2:04 pm
#410
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,684
Plat
Received three offers: $150 credit no spend; $300 credit or 30K points for 3K spend. Canceled b/c it was already tough to use benefits b4 they added lifestyle bennies and increase to $695. For those who can, enjoy! I’ll stick to my Green and Gold cards and Sapphire Reserve for now.
Apr 23, 2022, 4:59 pm
#411
Join Date: Sep 2006
Posts: 524
Any good scripts you guys use when "fishing" for offers? I.e., I don't actually want to close my card, but if they say "no offers available", how to gracefully keep the card open?
Apr 24, 2022, 8:16 am
#413
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,732
Apr 24, 2022, 11:18 am
#414
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,781
My shaman says that my chakra is off orbit because of all of these fees. I recently converted to a new religion that doesn't allow for paying banking fees. In reality it doesn't matter what you say, just get them to the retention offer screen on their computer.
Apr 25, 2022, 8:19 am
#415
Join Date: Jan 2017
Location: Kansas City, MO
Programs: Hyatt Globalist, IHG Platinum
Posts: 57
Personal Platinum with $10.8K spend in the 12 months prior. Initial offer was 40K/$3K/3 mos. or $400 credit. I took the points. Should have read this thread beforehand and asked about the 55K offer. But I was in a rush to get out of the house and didn't feel like bargaining, so... C'est la vie.
Apr 25, 2022, 4:02 pm
#416
Join Date: Sep 2008
Location: Denver, CO
Programs: UA Gold, WN Cargo, HHonors Diamond, Hyatt Globalist, Marriot Lifetime Platinum
Posts: 94
No offer on the Marriott Bonvoy (Legacy SPG) Card. Have a couple weeks to decide if it's worth keeping. Probably is since I can usually get more than $95 out of the free night. The guy was pushing the status benefits and really didn't know what to say about the fact that I have lifetime with Marriott.
Cancelled a duplicate no fee Hilton card as well. No bonus offered, but it's a duplicate card that was downgraded last year. I had the original Hilton card from Citi and will never give that one up with 20+ years of history.
Cancelled a duplicate no fee Hilton card as well. No bonus offered, but it's a duplicate card that was downgraded last year. I had the original Hilton card from Citi and will never give that one up with 20+ years of history.
Apr 26, 2022, 8:19 am
#417
Join Date: Dec 2021
Posts: 6
Just called, offered 150 statement credit. Received the same about 13 months ago, so canceled. Will just become authorized user on my wife's card. As a legacy Fidelity Platinum cardholder, assume I'll be eligible for a Personal Platinum sign on bonus in the future.
Apr 26, 2022, 10:00 am
#418
Join Date: Dec 2020
Programs: British Airways Gold, Hyatt Globalist, Delta Platinum, Bonvoy Titanium, Singapore Krisflyer Gold
Posts: 152
Personal Platinum with $10.8K spend in the 12 months prior. Initial offer was 40K/$3K/3 mos. or $400 credit. I took the points. Should have read this thread beforehand and asked about the 55K offer. But I was in a rush to get out of the house and didn't feel like bargaining, so... C'est la vie.
Apr 26, 2022, 12:10 pm
#419
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,676
No offer on Amex Surpass, downgraded to the Hilton no AF fee card and will wait for an upgrade bonus to hit the account.
Apr 26, 2022, 3:00 pm
#420
Join Date: Sep 2015
Location: flyover country
Posts: 2,433
On the other hand, I'd rather not get an offer for some more months. But I would like to get an offer sometime, and I wonder if and when that will be. If I don't jump on the first offer, will I get another? After how long? Thanks for any insight.
