Amex Offers USA (2022)
Aug 10, 2022, 4:07 pm
#496
Join Date: Mar 2007
Posts: 4,966
Warning. Amex is not honoring the $300 off $1000 amextravel offers. They are saying that "since the reservation was done through our travel team , I'm afraid the charge is not eligible for offer benefit." This is nuts.
I booked online but the offer allows you to call them too so this is very bad.
I booked online but the offer allows you to call them too so this is very bad.
Last edited by olouie; Aug 10, 2022 at 4:13 pm
Aug 10, 2022, 9:19 pm
#497
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Warning. Amex is not honoring the $300 off $1000 amextravel offers. They are saying that "since the reservation was done through our travel team , I'm afraid the charge is not eligible for offer benefit." This is nuts.
I booked online but the offer allows you to call them too so this is very bad.
I booked online but the offer allows you to call them too so this is very bad.
Mine was get 2500 MR for spending $4000. Hit that on April 22 or so for an offer that gave me until June 8, and I still haven’t received the points. Getting blown off by chat CS multiple times, even after verifying that yes, hit the spend. One told me the points have been issued but not posted (or something similar), another saying to give it another 5 business days (didn’t happen), then last time it would take 20-25 business days. That was sometime around mid-July. Had the plat for a year, and just about ready to give up. It’s just not worth the fee
Aug 10, 2022, 11:56 pm
#499
Join Date: Feb 2011
Location: LAX/NYC
Programs: Bonvoy Ambassador, HH G, BR Diamond/*G, BAEC Gold, Hertz PC
Posts: 564
Aug 11, 2022, 7:09 am
#500
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Aug 11, 2022, 8:21 am
#501
Join Date: Mar 2007
Posts: 4,966
I booked online. What it comes down to is that amextravel / IAP codes showing the airline and not Amex on the statement, but Amex designed the offer to trigger when amextravel was the merchant. The bigger issue I have here is this seems designed to mislead people who went for the offers (or Amex is clueless). First time I’ve had to escalate and amex sent for “investigation” but the reps and supervisor both said if I don’t get email saying offer was triggered then it’s likely not going to get honored.
Aug 11, 2022, 8:45 am
#502
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Last edited by mia; Aug 11, 2022 at 8:50 am
Aug 11, 2022, 9:15 am
#503
Join Date: Mar 2007
Posts: 4,966
I see two different explanations. Either way the likelihood that the automated system will not generate the credit does not mean you will not receive it, but as a matter of practice customer service will not manually issue a credit until the time listed in the terms has run.
Aug 11, 2022, 11:03 am
#504
Join Date: Jan 2013
Posts: 743
Hopefully you used their chat feature to get the determination that you qualified for the offer. While you cannot have them email the chat to you (as some other sites do), their system retains chats for a year. So when I have an issue, I use chat rather than a phone call, so i will have a record. I had issues with two offers in the spring and triggered a 3rd in June. It was ultimately resolved in my favor in early July. Credits were $130 total, so worth chatting with them about.
Aug 11, 2022, 12:44 pm
#505
Join Date: Sep 2015
Location: SFO
Posts: 3,880
Got $50 off $200 at Nespresso on my BBP 
Aug 11, 2022, 12:50 pm
#506
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,746
Aug 11, 2022, 3:15 pm
#507
Join Date: Mar 2007
Posts: 4,966
Hopefully you used their chat feature to get the determination that you qualified for the offer. While you cannot have them email the chat to you (as some other sites do), their system retains chats for a year. So when I have an issue, I use chat rather than a phone call, so i will have a record. I had issues with two offers in the spring and triggered a 3rd in June. It was ultimately resolved in my favor in early July. Credits were $130 total, so worth chatting with them about.
Aug 11, 2022, 9:27 pm
#508
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,846
Aug 12, 2022, 8:07 am
#510
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954