Sep 22, 2022, 9:48 am
Last edit by: mia
Related discussion here: Report clawbacks of the FHR/THC $200 credit.
Terms and FAQ
Which charges are eligible?
Terms and FAQ
Which charges are eligible?
- Reservation must be pre-paid to be reimbursed.
- Pre-paids with a flexible cancellation policy are still eligible.
- Hotel rates under $200 are also reimbursed.
- If using Pay With Points, the cash portion of your charge is still eligible.
- Charges made at the hotel are not billed by Amex Travel and are not eligible.
- When checking in, the terms require payment with an Amex which need not be a platinum Amex.
- Browse Hotels here
- Benefit renews every January 1st.
- The $200 credit is based on the year you made the booking, not the year of the stay. You can use it this year to book a room for next year.
- Amex in general handles offers by the transaction date, not post date. For example, a 12/31/22 transaction date is eligible for 2022 credits even if posted in 2023.
- If you cancel a reservation, the $200 credit is reversed. The credit will be available to use again if you cancelled in the same year you paid.
- In general you can't modify reservation dates and need to cancel and rebook to change dates.
- "If you need to change your hotel booking, you must either cancel and rebook your reservation or call us for assistance."
- If you use the benefit for a future stay and cancel that Amex platinum card prior to your stay, Amex is not known to claw back the $200. You will still need to check-in with some other Amex.
- The $200 credit sometimes posts in a few days, but sometimes 3 weeks or longer.
To know your remaining $200 balance, ask Amex. There's no meter on the website.There is now a meter on the website which shows your usage against $200- If your platinum account has additional cardholders with a gold card, charges on the gold card are eligible. Not clear if they enforce the requirement that the platinum cardholder must be on the reservation.
- Terms of the FH&R $100 credit.
- Separate thread regarding elite benefits on stays.
Amex $200 Hotel Credit (FHR or THC)
Sep 28, 2021, 7:02 am
#91
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
I guess the issue is that since this is a credit, we won't know if Amex applies it to a booking made under the authorized user name until after the stay. Seems like a tricky way to charge people for prepaid bookings and then say it wasn't eligible later.
Oct 2, 2021, 7:59 pm
#93
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 552
Oct 3, 2021, 3:16 am
#94
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
Oct 3, 2021, 9:10 am
#95
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
From AMEX
"U.S.Consumer Basic and Additional Platinum Card® Members may receive up to a total of $200 in statement credits each calendar year, across all Cards on the Account, when using their eligible Platinum Card on eligible, prepaid Fine Hotels + Resorts® and The Hotel Collection bookings made through American Express Travel (meaning through amextravel.com, the Amex® App, or by calling the phone number on the back of your eligible Platinum Card)."
Sounds like it can include more than one transaction.
"U.S.Consumer Basic and Additional Platinum Card® Members may receive up to a total of $200 in statement credits each calendar year, across all Cards on the Account, when using their eligible Platinum Card on eligible, prepaid Fine Hotels + Resorts® and The Hotel Collection bookings made through American Express Travel (meaning through amextravel.com, the Amex® App, or by calling the phone number on the back of your eligible Platinum Card)."
Sounds like it can include more than one transaction.
Oct 3, 2021, 1:32 pm
#96
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
From AMEX
"U.S.Consumer Basic and Additional Platinum Card® Members may receive up to a total of $200 in statement credits each calendar year, across all Cards on the Account, when using their eligible Platinum Card on eligible, prepaid Fine Hotels + Resorts® and The Hotel Collection bookings made through American Express Travel (meaning through amextravel.com, the Amex® App, or by calling the phone number on the back of your eligible Platinum Card)."
Sounds like it can include more than one transaction.
"U.S.Consumer Basic and Additional Platinum Card® Members may receive up to a total of $200 in statement credits each calendar year, across all Cards on the Account, when using their eligible Platinum Card on eligible, prepaid Fine Hotels + Resorts® and The Hotel Collection bookings made through American Express Travel (meaning through amextravel.com, the Amex® App, or by calling the phone number on the back of your eligible Platinum Card)."
Sounds like it can include more than one transaction.
Oct 3, 2021, 2:10 pm
#97
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
You can just call and find out, or whatever the rep thinks it is, unfortunately.
Oct 3, 2021, 3:09 pm
#98
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,134
Oct 7, 2021, 3:31 am
#102
Join Date: Jul 2011
Posts: 17
To me it sounds like "additional platinum cards" are diff versions of consumer platinum and "across all cards" under the platinum.
Last edited by dzt; Oct 7, 2021 at 3:38 am
Oct 7, 2021, 3:32 am
#103
Join Date: Jul 2011
Posts: 17
Oct 7, 2021, 7:51 am
#104
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Has anybody noticed a difference in speed of how Hotel Collection vs. FHR bookings are credited? I made a THC prepaid reservation with my MS Plat around Sept. 26 and the $200 was credited back within 3 days or so. I made an FHR booking on my Schwab Platinum card on Sept. 30 that hasn't been credited yet.
Oct 7, 2021, 9:14 am
#105
Join Date: Feb 2012
Posts: 4,477
I noted that the hotel folks always referred to that booking as "prepaid", and never mentioned FHR or any extra benefits. I was fine with regular Diamond benefits, so had no incentive to investigate further .