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Centurion Lounge crowding: Platinum cardholders may pay $50/guest effective 2.1.2023

Centurion Lounge crowding: Platinum cardholders may pay $50/guest effective 2.1.2023

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Old Jan 17, 22, 5:25 am   -   Wikipost
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Centurion Members, please refer to the Centurion website for specific terms & conditions.
From the Centurion website:
Centurion Members have unlimited complimentary access to all locations of The Centurion Lounge. Gold Card and Green Card Additional Cards on your Centurion account are not eligible for complimentary access. Card Members may bring immediate family (spouse or domestic partner and their children under 18) OR up to two (2) companions into The Centurion Lounge.
The annual fee for personal Platinum card is $695. The annual fee for additional Platinum card is $175 for up to 3 additional cards (from 1 to 3). The annual fee for the 4th or more additional Platinum card is $175 for each card.

The annual fee for business Platinum card is $595. The annual fee for each additional Platinum card is $300.

Originally Posted by https://thecenturionlounge.com/info/terms/
The Centurion Lounge
Platinum and Business Platinum Card Members

U.S. Basic Platinum Card Members and Additional Platinum Card Members on the account and U.S. Basic Business Platinum Card Members and Additional Platinum Card Members on the account may bring up to two (2) guests per visit into locations of The Centurion Lounge in the U.S., at Hong Kong International Airport and at London Heathrow Airport for no per-visit guest fee (Complimentary Guest Access) through January 31, 2023. Effective February 1, 2023, Platinum Card Members, Business Platinum Card Members and Additional Platinum Card Members on the account will be charged a $50 fee for each guest (or $30 for children aged 2 through 17, with proof of age). To receive Complimentary Guest Access at these locations after January 31, 2023, the total eligible purchases on the Platinum Account must equal or exceed $75,000 between January 1, 2022 and December 31, 2022 and in each calendar year thereafter. Guest access policies may vary internationally by location and are subject to change.

Beginning February 1, 2023, eligibility for Complimentary Guest Access will be processed within a week of the Platinum Accounts meeting the purchase requirement in most cases, but may take up to 12 weeks to become effective. Complimentary Guest Access status will be reflected in the Benefits tab of your online account and in the American Express App. Once effective, Complimentary Guest Access will be available for the remainder of the calendar year in which it became effective, the following calendar year, and until January 31 of the next calendar year (for example, if Complimentary Guest Access becomes effective on May 1, 2023, it will remain effective through January 31, 2025). Eligible purchases made by any Additional Card Members on the Platinum Account will contribute to the purchase requirement. Eligible purchases to meet the purchase requirement are for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, purchases of gift cards, person-to-person payments, or other cash equivalents. If a Basic Platinum Card Member upgrades or downgrades from a different American Express Card, eligible purchases made on that Card Account will count toward the new Platinum Account's Complimentary Guest Access purchase requirement.

Platinum Card Members have unlimited complimentary access to all locations of The Centurion Lounge. Gold Card and Green Card Additional Cards on your Platinum account are not eligible for complimentary access. All access to The Centurion Lounge is subject to space availability. To access The Centurion Lounge, the Card Member must present The Centurion Lounge agent with the following upon each visit: his or her valid Card, a boarding pass showing a confirmed reservation for a departing flight on the same day on any carrier and a government-issued I.D. Note that select lounges allow access to Card Members with a confirmed reservation for any same-day travel (departure or arrival). Refer to the specific locations access policy for more information. Failure to present this documentation may result in access being denied. Card Members will not be compensated for changes in locations, rates or policies. A Card Member must be at least 18 years of age to enter without a parent or legal guardian. For locations with a self-service bar, the Card Member must be of legal drinking age in the locations jurisdiction to enter without a parent or legal guardian. Must be of legal drinking age to consume alcoholic beverages. Please drink responsibly. American Express reserves the right to remove any person from the Lounge for inappropriate behavior or failure to adhere to rules, including, but not limited to, conduct that is disruptive, abusive or violent. Soliciting other Card Members for access into our lounge is not permissible. Hours may vary by location and are subject to change. Amenities vary among The Centurion Lounge locations and are subject to change. Services and amenities in the Lounge are complimentary, however you are responsible for any purchases and/or servicing charges you authorize our Member Services Professionals to perform on your behalf. Some American Express Cards are not eligible for all services provided by Member Services Desk. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge. If we in our sole discretion determine that you have engaged in abuse, misuse, or gaming in connection with lounge access in any way or that you intend to do so, we may remove access to The Centurion Lounge from the Account. Use of The Centurion Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice.

Corporate Platinum Card Members

Corporate Platinum Card Members have unlimited complimentary access to all locations of The Centurion Lounge. Gold Card and Green Card Additional Cards on your Corporate Platinum Card account are not eligible for complimentary access. Card Members may bring up to two (2) complimentary companions into The Centurion Lounge locations in the U.S., at Hong Kong International Airport and at London Heathrow Airport. Refer to the specific locations access policy for more information. All access to The Centurion Lounge is subject to space availability. To access The Centurion Lounge, the Card Member must present The Centurion Lounge agent with the following upon each visit: his or her valid Card, a boarding pass showing a confirmed reservation for a departing flight on the same day on any carrier and a government-issued I.D. Note that select lounges allow access to Card Members with a confirmed reservation for any same-day travel (departure or arrival). Refer to the specific locations access policy for more information. Failure to present this documentation may result in access being denied. Card Members will not be compensated for changes in locations, rates or policies. A Card Member must be at least 18 years of age to enter without a parent or legal guardian. For locations with a self-service bar, the Card Member must be of legal drinking age in the locations jurisdiction to enter without a parent or legal guardian. Must be of legal drinking age to consume alcoholic beverages. Please drink responsibly. American Express reserves the right to remove any person from the Lounge for inappropriate behavior or failure to adhere to rules, including, but not limited to, conduct that is disruptive, abusive or violent. Soliciting other Card Members for access into our lounge is not permissible. Hours may vary by location and are subject to change. Amenities vary among The Centurion Lounge locations and are subject to change. Services and amenities in the Lounge are complimentary, however you are responsible for any purchases and/or servicing charges you authorize our Member Services Professionals to perform on your behalf. Some American Express Cards are not eligible for all services provided by Member Services Desk. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge. If we in our sole discretion determine that you have engaged in abuse, misuse, or gaming in connection with lounge access in any way or that you intend to do so, we may remove access to The Centurion Lounge from the Account. Use of The Centurion Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice.

Delta SkyMiles Reserve Card Members

Delta SkyMiles Reserve and Delta SkyMiles Reserve Business Basic and Additional Card Members receive complimentary access to The Centurion Lounge when flying on a same-day Delta-marketed or Delta-operated flight. The eligible flight must be booked on a U.S. issued American Express charge or credit Card. A Card Member may bring up to two guests at a per-visit rate of $50 per person, per location. Guests must be traveling on a same-day Delta-marketed or Delta-operated flight. Eligible lounges only include all Centurion Lounges located in the United States and Hong Kong. To access The Centurion Lounge, the Card Member must present The Centurion Lounge agent with the following upon each visit: his or her valid Delta SkyMiles Reserve Card, a boarding pass showing a confirmed reservation for eligible Delta Air Lines flight, and a government-issued I.D. Failure to present these items may result in access being denied. Card Members will not be compensated for changes in locations, rates or policies. A Card Member must be at least 18 years of age to enter without a parent or legal guardian. For locations with a self-service bar, the Card Member must be of legal drinking age in the location's jurisdiction to enter without a parent or legal guardian. Must be of legal drinking age to consume alcoholic beverages. Please drink responsibly. American Express reserves the right to remove any person from The Centurion Lounge for inappropriate behavior or failure to adhere to rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. Hours may vary by location and are subject to change. Amenities vary among The Centurion Lounge locations and are subject to change. Services and amenities in The Centurion Lounge are complimentary, however, you are responsible for any purchases and/or servicing charges you authorize our Member Services Professionals to perform on your behalf. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge. Use of The Centurion Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice.

Delta SkyClub

The Platinum Card Member must present his or her valid American Express Card, government-issued I.D., and same-day corresponding airline ticket to club ambassador. Additional Gold Cards and Additional Green Cards on your Platinum account are not eligible for complimentary access. Access to Delta Sky Club partner lounges is not permitted. Individuals must be at least 18 years of age to access Delta Sky Club, and 21 years of age to access locations with a self-service bar, unless accompanied by a responsible, supervising adult who has access to the lounge. Card Members must adhere to all House Rules of participating clubs. Participating airport clubs and locations subject to change without notice. Additional guest access and fees subject to terms and conditions of participating airport clubs.

For the most current Delta Sky Club access and pricing policy, please visit Delta.com/skyclub. All Delta Sky Club rules apply to Delta Sky Club membership and use. To review the rules, please visit Delta.com/skyclub.

Airspace

This benefit is available to Platinum Card Members. Additional Gold Cards and Additional Green Cards on your Platinum account are not eligible for complimentary access. Card Member must present his or her valid Card, government-issued I.D. and confirmed boarding pass for same-day travel. In some cases, Card Member must be 21 years of age to enter without a parent or guardian. The Card Member may bring up to two companions into the club as complimentary guests per visit. Card Member must adhere to all house rules of participating lounges. Card Members and his or her guests will receive all of the complimentary benefits and amenities afforded to the Airspace Lounge customers, as well as access to purchase non-complimentary items. Some product features may be subject to additional charges. Airspace Lounge locations are subject to change.

Priority Pass Select

These Terms and Conditions govern Platinum Card Members' participation in and use of the Priority Pass Select program. Priority Pass is an independent airport lounge access program. At any visit to a Priority Pass Select lounge that admits guests, you may bring in two guests for no charge. After two guests, you will be automatically charged the guest visit fee equal to the guest visit fee of the Priority Pass Standard program for each additional guest. Some lounges do not admit guests. By enrolling in Priority Pass Select, you agree that you will be responsible for any additional accompanying guest visits and that your Card will be automatically charged after you have signed for the additional guest visit and it has been reported to Priority Pass by the participating lounge. Additionally, you acknowledge and agree that American Express will verify your Card account number and provide updated Card account information to Priority Pass. Priority Pass will use this information to fulfill on the Priority Pass Select program and may use this information for marketing related to the program. Once enrolled, Platinum Card Members whose Card account is not cancelled may access participating Priority Pass Select lounges by presenting your Priority Pass Select card and airline boarding pass. In some lounges, Priority Pass Select member must be 21 years of age to enter without a parent or guardian. Priority Pass Select members must adhere to all house rules of participating lounges. Amenities may vary among airport lounge locations. Conference rooms, where available, may be reserved for a nominal fee. Priority Pass Select lounge partners and locations are subject to change. All Priority Pass Select members must adhere to the Priority Pass Conditions of Use, which will be sent to you with your membership package, and can be viewed at www.prioritypass.com. Upon receipt of your enrollment information, Priority Pass will send your Priority Pass Select card and membership package which you should receive within 1014 business days. If you have not received the Priority Pass card after 14 days, please contact American Express using the number on the back of your American Express Card. Please note, Additional Gold Card Members are not eligible for membership.

Escape Lounges The Centurion Studio Partner

Platinum Card Members

This benefit is available to Platinum Card Members. Additional Gold Cards and Additional Green Cards on your Platinum account are not eligible for complimentary access. Card Members receive complimentary access to any US location of the Escape Lounges. Card Member must present his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on any carrier and government-issued I.D. In some cases, Card Member must be 21 years of age to enter without a parent or guardian. Card Members may bring either (i) up to two guests or (ii) immediate family members, which are spouse or domestic partner and all children under the age of 18, as complimentary guests. Delta SkyMiles Reserve and Delta SkyMiles Reserve Business Basic and Additional Card Members receive complimentary access to all Escape Lounge locations when flying on a same-day Delta-marketed or Delta-operated flight. The eligible flight must be booked on a U.S. issued American Express credit card and Card Members may bring up to two guests at a per-visit rate equal to the guest fee of the respective Escape Lounge location. Card Member must adhere to all house rules of participating lounges. Card Members and his or her guests will receive all of the complimentary benefits and amenities afforded to the Escape Lounge customers, as well as access to purchase non-complimentary items. Some product features may be subject to additional charges. Escape Lounge locations are subject to change.

Delta SkyMiles Reserve Card Members

Delta SkyMiles Reserve and Delta SkyMiles Reserve Business Basic and Additional Card Members receive complimentary access to all U.S. Escape Lounges - The Centurion Studio Partner locations when flying on a same-day Delta-marketed or Delta-operated flight. Card Member must present his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on Delta and government-issued I.D. In some cases, Card Member must be 21 years of age to enter without a parent or guardian. The eligible flight must be booked on a U.S. issued American Express credit card and Card Members may bring up to two guests at a per-visit rate equal to the guest fee of the respective Escape Lounge location. For more information on guest fee rates and lounge terms and conditions, see https://escapelounges.com/us/access/. Guests must be traveling on a same-day Delta-marketed or Delta-operated flight. Card Member must adhere to all house rules of participating lounges. Card Members and his or her guests will receive all of the complimentary benefits and amenities afforded to the Escape Lounge customers, as well as access to purchase non-complimentary items. Some product features may be subject to additional charges. Escape Lounge locations are subject to change.

Plaza Premium Lounges:

This benefit is available to Platinum Card Members. Additional Gold Cards and Additional Green Cards on your Platinum account are not eligible for complimentary access. Card Members receive complimentary access to any global location of Plaza Premium Lounges. Card Member must present his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on any carrier and government-issued I.D. In some cases, Card Member must be 21 years of age to enter without a parent or guardian. Card Members may bring up to two (2) companions into Plaza Premium Lounges as complimentary guests. Must be of legal drinking age to consume alcohol. Please drink responsibly. Card Member must adhere to all house rules of participating lounges. Card Members and his or her guests will receive all of the complimentary benefits and amenities afforded to the Plaza Premium Lounge customers, as well as access to purchase non-complimentary items. Some product features may be subject to additional charges. Plaza Premium Lounge locations are subject to change.

Lufthansa:

This benefit is available to Platinum Card Members. Additional Gold Cards and Additional Green Cards on your Platinum account are not eligible for complimentary access. Platinum Card Members have complimentary access to select Lufthansa Business Lounges (regardless of ticket class) and Lufthansa Senator Lounges (when flying business class). To access the Lufthansa lounges, Platinum Card Member must present a government issued I.D., a same-day departure boarding pass showing confirmed reservation on a Lufthansa Group flight (Lufthansa, SWISS and Austrian airlines) and a valid Platinum Card. For the most current list of participating lounges and access requirements, please use the Lounge Finder feature in the American Express App or visit www.americanexpress.com/findalounge. Card Members must adhere to all rules of participating lounges. Participating lounges and locations subject to change without notice. Additional guest access and fees subject to terms and conditions of participating lounges. In some Lounges the Platinum Card Member must be at least 18 years of age to enter without a parent or guardian. Must be of legal drinking age to consume alcoholic beverages. Please drink responsibly. For the most current Lufthansa rules and guest access and pricing policy, please visit https://www.lufthansa.com/de/en/lounges.

Additional Global Lounge Collection Partner Lounges:

American Express offers access to additional lounges in the Global Lounge Collection where Platinum Card Members have unlimited complimentary access to participating locations. Card Members must present their valid Platinum Card, a government-issued I.D., and a boarding pass showing a confirmed reservation for same-day travel on any carrier. Guest access and associated fees are subject to the terms and conditions of the participating lounge provider. Participation, locations, rates, and policies of lounges are subject to change without notice, and Card Members and their guests will not be compensated for such changes. Access is subject to space availability, including capacity restrictions and limited hours that may be placed on the participating lounge. Amenities, services, and hours may vary by participating lounge and are subject to change without notice. American Express will not be liable for any articles lost or stolen, or damages suffered by the Card Member or guests inside the participating lounge. For participating lounges with a self-service bar, the Card Member may be required to be of legal drinking age in the participating lounge jurisdiction to enter without a parent or legal guardian. All Card Members and their guests must be of legal drinking age to consume alcoholic beverages. Please drink responsibly. Each participating lounge may have their own policy allowing for children under a certain age to enter for free with the Card Member who is a parent or legal guardian. Card Member must adhere to all house rules of participating lounges. Participating lounges reserve the right to remove any person from the premises for inappropriate behavior or failure to adhere to rules, including, but not limited to, conduct that is disruptive, abusive, or violent. If American Express, in our sole discretion, determines that the Card Member or their guests have engaged in abuse, misuse, or gaming in connection with access to participating lounges in any way, or that the Card Member or their guests intend to do so, we may remove access to the Additional Lounges from the Account. American Express and the participating lounge reserve the right to revise the rules at any time without notice. For the most current list of participating lounges and access requirements, please use the Lounge Finder feature in the American Express App or visit www.americanexpress.com/findalounge.






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Old Mar 22, 22, 9:22 pm
  #736  
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Originally Posted by Polytonic View Post
$350 is 50% of the card's annual fee. At that point, hypothetical P2s would be better off applying for a card themselves and churning the credits, personal or business.

$350 for 3 cards on personal might be acceptable, but still that's still very steep.
For a family of 4, maybe, though at $100/card maybe they just pay the guest fees a couple times a year. For a spouse, no way. It would bump them to get their own card, which is probably the point, as Amex would boost its fee revenue.
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Old Mar 23, 22, 9:24 am
  #737  
 
Join Date: Nov 2018
Location: New York
Posts: 592
for my personal situation, what would be better, i have the amex plat, wife is auth gold card user, maybe this year/next year we will visit a centurion lounge less then 5 times, upgrade spouse to amex plat, or just pay the 50 fee for each visit, thanks
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Old Mar 23, 22, 9:33 am
  #738  
mia
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Originally Posted by michael1023 View Post
.... maybe this year/next year we will visit a centurion lounge less then 5 times,....
In 2022 and January 2023 your wife will be admitted as your guest at no cost. You need to estimate how often she will use the lounge after 2.1.2023.
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Old Mar 23, 22, 10:06 am
  #739  
 
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Originally Posted by mia View Post
Effective June 1, 2022 the cost of an Additional Platinum card on a Business Platinum account will increase to $350. This reinforces my expectation that the cost of additional Platinum cards on personal Platinum accounts will increase this year,
Based upon my experiences at the LAS CL these pas couple of weeks, I'd agree with you. Now with Vegas returning to near pre-pandemic levels, I suspect there will be certain hours where the waiting list will be a permanent thing. I haven't seen crowding like this here in quite some time; and, from my mostly anecdotal observations, it appears most cardmembers will bring in guests. There is no question--in my mind--that limiting the guest access will help with the bottleneck.

Even for those who don't have access issues, it's just not pleasant when it's so crowded. Getting food reminds me of a school cafeteria and the bar's line so crowded that otherwise highly skilled bartenders aren't able to mix drinks properly. As an AXP shareholder--which I'd imagine many on here are as well--raising the US' AU Plat fee is long overdue, and it should begin asap, in my view.
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Old Mar 23, 22, 10:33 am
  #740  
 
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Originally Posted by Boraxo View Post
For a family of 4, maybe, though at $100/card maybe they just pay the guest fees a couple times a year. For a spouse, no way. It would bump them to get their own card, which is probably the point, as Amex would boost its fee revenue.
Ironically, both my wife and I have the Platinum card this year. It was her turn and I called Amex to product change to the Gold card, but was offered $400 for spending $3000 in 3 months. I never asked and didn't even leave it open by saying I was merely considering changing. So if you see anyone outside a Centurion lounge waving at you for free guest entry, it could be us haha.
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Old Mar 23, 22, 10:57 am
  #741  
 
Join Date: Jul 2020
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Originally Posted by vanillabean View Post
So if you see anyone outside a Centurion lounge waving at you for free guest entry, it could be us haha.
"Soliciting other Card Members to bring your guests into our lounge is not permissible." I always thought this was a funny stipulation in the lounge access terms because it was very obviously borne out of an actual incident (rather than a lawyer just being creative). Funny to think about a Platinum/Centurion cardholder setting up shop outside the entrance and begging others to take in their guests, rather than just paying the fee for the additional guests.
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Old Mar 23, 22, 11:37 am
  #742  
 
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Originally Posted by imnotalawyer View Post
"Soliciting other Card Members to bring your guests into our lounge is not permissible." I always thought this was a funny stipulation in the lounge access terms because it was very obviously borne out of an actual incident (rather than a lawyer just being creative). Funny to think about a Platinum/Centurion cardholder setting up shop outside the entrance and begging others to take in their guests, rather than just paying the fee for the additional guests.
Darn. I don't have an excuse to meet up with Kacee or Eastbay1K now.
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Old Mar 23, 22, 12:36 pm
  #743  
 
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vanillabean I had to step in and be the fun-police!
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Old Mar 26, 22, 9:10 am
  #744  
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They'll backpedal on this change next year if they really believe that majority of their clientele will spend that much in order to access an airport lounge.
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Old Mar 26, 22, 10:35 am
  #745  
mia
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Originally Posted by Gertjaars View Post
....if they really believe that majority of their clientele will spend that much in order to access an airport lounge.
This exception is designed for those who already spend at or near the $75,000/year level. American Express already has a good estimate of the number of accounts which will qualify.
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Old Mar 26, 22, 10:58 am
  #746  
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Ik but being real here, the median US personal plat user isn't spending $75K/year to access the centurion lounge.

That destination survey release a few weeks ago is completely skewed and was answered/completed by the top spenders with the Plat. That data doesn't represent the median US Personal plat user. Spoke to the Platinum line about this and they confirmed themselves.

The change next year is going to be backpedaled.

Originally Posted by mia View Post
This exception is designed for those who already spend at or near the $75,000/year level. American Express already has a good estimate of the number of accounts which will qualify.
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Old Mar 26, 22, 11:18 am
  #747  
mia
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Originally Posted by Gertjaars View Post
Ik but being real here, the median US personal plat user isn't spending $75K/year to access the centurion lounge.
.
No, of course not. There would be no point to the $75,000 threshold if many accounts would qualify.
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Old Mar 26, 22, 12:10 pm
  #748  
 
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Originally Posted by Gertjaars View Post
Ik but being real here, the median US personal plat user isn't spending $75K/year to access the centurion lounge.

That destination survey release a few weeks ago is completely skewed and was answered/completed by the top spenders with the Plat. That data doesn't represent the median US Personal plat user. Spoke to the Platinum line about this and they confirmed themselves.

The change next year is going to be backpedaled.
Disagree.

The lounges are already overcapacity, something like this needed to happen.
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Old Mar 26, 22, 4:44 pm
  #749  
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the lounges are over-capacity during peak travel hours - that's to be expected if its the same scenario at a delta sky club or the polaris lounge during peak travel time, so these points are moot.

Amex is going to backpedal on this next year after a few months this is rolled out and the response won't be good at all.

Originally Posted by ChurnieEls View Post
Disagree.

The lounges are already overcapacity, something like this needed to happen.
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Old Mar 26, 22, 5:04 pm
  #750  
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The ... inability to make good use of the Cent lounges (guest or no guests) is a big strike against the Plat cards in general.
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