American Express retention offers

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Old May 14, 21, 8:45 am   -   Wikipost
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To review retention offers from 2020, click HERE.

AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.

Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted

AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed

AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement

Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.

Retention department:
800.452.3945
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.







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Old Jan 2, 21, 2:43 pm
  #1  
Original Poster
 
Join Date: Oct 2008
Location: SFO, SJC
Programs: UA, AA, AS, Marriott Platinum Elite, Hilton Diamond
Posts: 692
American Express retention offers

Was offered 7.5k MR points with no spend on 12/15 to keep my Green Card another year. This was my first renewal. Took the offer. Pretty minimal spend per month outside of the initial bonus spend ($100-$200) to take advantage of all the AMEX offers and credits this year.

Called in today for my Hilton Aspire and received a 10k Hilton points offer with no spend to keep that card for another year. Second renewal - did not call in last year for retention. Also took the offer. Almost no spend this year outside of the airline fee credit and restaurant credits offered during summer.
glu800 is offline  
Old Jan 4, 21, 4:56 am
  #2  
 
Join Date: Aug 2005
Location: St. Paul, MN
Programs: AA Plat, Delta Gold, Marriott/SPG Gold, Hilton Platinum
Posts: 10
Amex Platinum $500 Retention

Amex Platinum. Been a card holder for 10+ years and have never claimed a retention offer before. My annual fee comes due later in January. Only spend from this past year includes minimum streaming spend and Saks spend to trigger credits. Not much else.

Called the number on the back of my card after the new year. Indicated I was thinking about cancelling. They transferred me to the cancellation/downgrade desk. After about 10 minutes of discussion, I was offered a $500 statement credit with no spending requirement. Seems like this is similar to what a few others have already posted but wanted to share as another data point.
kt729 is offline  
Old Jan 4, 21, 8:30 am
  #3  
 
Join Date: Oct 2019
Posts: 4
Amex Platinum asked at time of renewal and was denied due to getting 30k points last year at renewal. Waited till now which takes me 13 months out of renewal and was offered 50k after asking chat for any offers available.
Kyle5575 is offline  
Old Jan 4, 21, 11:21 am
  #4  
 
Join Date: Jul 2014
Posts: 347
DP: Chatted in on my personal platinum I signed up for in August with 100k offer. I was immediately offered 50k MR points when I threatened to cancel. The only stipulation was I had to keep the card open for 12 months. AWESOME deal.
googs185 is offline  
Old Jan 4, 21, 11:21 am
  #5  
 
Join Date: Jul 2014
Posts: 347
Originally Posted by kt729 View Post
Amex Platinum. Been a card holder for 10+ years and have never claimed a retention offer before. My annual fee comes due later in January. Only spend from this past year includes minimum streaming spend and Saks spend to trigger credits. Not much else.

Called the number on the back of my card after the new year. Indicated I was thinking about cancelling. They transferred me to the cancellation/downgrade desk. After about 10 minutes of discussion, I was offered a $500 statement credit with no spending requirement. Seems like this is similar to what a few others have already posted but wanted to share as another data point.
oh no! I took the 50k MR points a few minutes ago before seeing this. Was that a better value?
googs185 is offline  
Old Jan 4, 21, 12:25 pm
  #6  
 
Join Date: Jan 2014
Posts: 262
Hilton Aspire: Got in on the no AF application last year. 2 calls shortly after AF posted and no offers. Just did a chat 28 days after AF posted intending to downgrade but after finding out that AF is prorated on a downgrade, I said I wanted to cancel. Was transferred to another rep that ended up offering 20 HH points so I accepted.
crapz1 is offline  
Old Jan 4, 21, 12:46 pm
  #7  
 
Join Date: Jun 2013
Programs: Delta DDM 720, SPG Unobtainium, CC Adamantium, can I keep bragging now?
Posts: 302
I chatted yesterday and got a 50k Retention offer on personal Plat (long time customer, decent utilization). Don't see them in my account yet - how long does it take to post for most of these?
HonoraryOrange is offline  
Old Jan 4, 21, 1:44 pm
  #8  
Hilton Contributor Badge
 
Join Date: Jul 2008
Location: IAH
Programs: DL PM, AS 75K, Hilton Diamond, Starriott Platinum, Hyatt Ist-iest
Posts: 9,695
Originally Posted by googs185 View Post
oh no! I took the 50k MR points a few minutes ago before seeing this. Was that a better value?
YMMV - I think most of us would say the points are a better value, but some disagree.

Originally Posted by HonoraryOrange View Post
I chatted yesterday and got a 50k Retention offer on personal Plat (long time customer, decent utilization). Don't see them in my account yet - how long does it take to post for most of these?
You mean to say that you chatted on weekend and are surprised you don't see them yet on Monday afternoon? They should show up within a couple days. My 50k took about 48 hours to appear.
krazykanuck is online now  
Old Jan 4, 21, 2:03 pm
  #9  
DC9
 
Join Date: Jan 2020
Programs: QF Platinum, HH Diamond
Posts: 223
Originally Posted by HonoraryOrange View Post
I chatted yesterday and got a 50k Retention offer on personal Plat (long time customer, decent utilization). Don't see them in my account yet - how long does it take to post for most of these?
Maybe tomorrow. Patience Grasshopper.
DC9 is offline  
Old Jan 4, 21, 3:32 pm
  #10  
 
Join Date: Jun 2013
Programs: Delta DDM 720, SPG Unobtainium, CC Adamantium, can I keep bragging now?
Posts: 302
Originally Posted by krazykanuck View Post
YMMV - I think most of us would say the points are a better value, but some disagree.

You mean to say that you chatted on weekend and are surprised you don't see them yet on Monday afternoon? They should show up within a couple days. My 50k took about 48 hours to appear.
Originally Posted by DC9 View Post
Maybe tomorrow. Patience Grasshopper.
Hah yeah I know - I swear last time I did it (did the same for my Delta Reserve last year) that it showed up like instantly. Just wanted to make sure I hadn't missed anything

Thanks!

Edited to add: They showed up! 50k points is so much better than the $500 or even annual fee for me since I usually redeem for international first class flights, so the dollar value will be great. Time for my next suite flight! As soon as COVID settles down...

Last edited by HonoraryOrange; Jan 4, 21 at 7:28 pm
HonoraryOrange is offline  
Old Jan 4, 21, 6:17 pm
  #11  
formerly leemaj
 
Join Date: Jul 2004
Location: California
Programs: Bonvoy Titanium and LTG, UA Silver, SW Companion Pass
Posts: 182
Amex Platinum - long time amex customer, Plat cardholder for a few years with minimal spend on the card. Contacted via chat and was offered 50k points to keep open for 12 months. No spend minimum. Took the offer.
LifetimeUpgrade is offline  
Old Jan 4, 21, 9:22 pm
  #12  
 
Join Date: Jul 2010
Posts: 48
Originally Posted by googs185 View Post
DP: Chatted in on my personal platinum I signed up for in August with 100k offer. I was immediately offered 50k MR points when I threatened to cancel. The only stipulation was I had to keep the card open for 12 months. AWESOME deal.
Lots of folks are getting 50k MR retention, I need to get in on the action lol! I opened MS Plat early Dec. 2020 & still meeting MSR for the welcome bonus. How should I word the threat to the chat rep? Something like I'm considering canceling due to already having a Biz Plat please check for any retention offers...... Or should I get my welcome bonus first before asking retention? Thanks!
gtran26 is offline  
Old Jan 5, 21, 7:07 am
  #13  
mia
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Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 42,420
Originally Posted by gtran26 View Post
....I'm considering canceling ....
Review the terms of the offer that you accepted. If you were to close the account in the first 365 days you would forfeit the new account bonus.

if you cancel or downgrade your account within 12 months after acquiring it; or if you cancel or return purchases you made to meet the Threshold Amount), we may not credit Membership Rewards points to, we may freeze Membership Rewards points credited to, or we may take away Membership Rewards points from your account. We may also cancel this Card account and other Card accounts you may have with us.
mia is online now  
Old Jan 5, 21, 11:50 am
  #14  
 
Join Date: Jul 2010
Posts: 48
Originally Posted by mia View Post
Review the terms of the offer that you accepted. If you were to close the account in the first 365 days you would forfeit the new account bonus.
Thanks I would never cancel 1st year just going to attempt to see if I can get 50k MR retention but it's probably too early only 1 statement has posted on this new card. Will wait a few months and try
gtran26 is offline  
Old Jan 5, 21, 4:28 pm
  #15  
 
Join Date: Feb 2013
Programs: Hyatt Explorist, MLife Gold, Marriott Gold, HHonors Gold, SPG Gold, Amex Plat
Posts: 4,249
Are you all asking for “retention offers” or saying “thinking of canceling”on the chat?
Stgermainparis is offline  

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