Old Mar 2, 2021, 9:26 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: hkcj
To review retention offers from 2020, click HERE.

AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted

Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted

Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.

Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.

Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or revoke Membership Rewards points and close any accounts you have with us). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)

Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)

Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers

AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.

Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.

AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!

AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.

Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.

AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.

AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.

AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.

AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months

Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
  1. Login to the Amex App, then press the chat icon at top right.
  2. Via the web:
  • Log into http://americanexpress.com
  • Select "Help" at top right
  • Select the blue "Live Chat" button.


















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American Express retention offers (2021)

Old Jan 14, 2021, 12:18 am
  #61  
 
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
Has anyone got a retention offer on plat 2 years in row?

I'm debating closing my schwab plat and getting personal regular plat for 100k offer/10x offer.
flyguy6 is offline  
Old Jan 14, 2021, 7:09 am
  #62  
Suspended
Hyatt 10+ BadgeMarriott 10+ Badge
 
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Hilton Surpass. Called retention to waive fee or retention. Nothing. So easy downgrade to no fee card. Did not expect anything anyhow. Little spending.
RedSun is offline  
Old Jan 14, 2021, 11:02 am
  #63  
 
Join Date: Oct 2019
Posts: 20
12/31/2020 Amex Platinum Schwab: live chat and offered 50k MR, took it right away. ($625 with Invest with Rewards so easy choice there worst case scenario i get cash)

(some where in between the two dates) Amex Business Gold: live chat for AF that's suppose to post soon Jan/Feb, was told no offer but will check again when it actually posts.

1/14/2021 Hilton Aspire: live chat offer either 20k HHonors points, or $100 with $1250 spend. Took the points offer even though I can't use them at all right now lol.
solomiyo is offline  
Old Jan 14, 2021, 12:04 pm
  #64  
 
Join Date: Jan 2009
Programs: BA Gold, Delta Plat, AA Plat, Bonvoy Plat, HH Gold
Posts: 6
AmEx Delta Reserve up for renewal 2/21. Called AmEx to cancel. Offered 60K Delta Skymiles to keep card for 1y. Accepted.
tswilson is offline  
Old Jan 14, 2021, 12:27 pm
  #65  
 
Join Date: Dec 2009
Location: DEN
Posts: 502
Originally Posted by flyguy6
Has anyone got a retention offer on plat 2 years in row?
Yes, I got $500 credit in Nov 2019 and this month 50K MR. 14 months apart.
brc01 is offline  
Old Jan 14, 2021, 12:43 pm
  #66  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,891
Meh. Tried to get a retention bonus for personal Plat via chat online but was told no bc got one last year. I honestly might cancel it. Have had since 2011 and pay $725 (550+175) every year. Usually get some sort of retention every other year. REALLY hard to justify this year though because the main reason we have the plats is for lounge access. I wish I'd killed the AU plats back in March when I realized we weren't going to use them AT ALL this year. Harumph.

Anyone with a retention offer last year get one again this year? I am seriously considering canceling but may try again when it's closer to AF due in a couple of weeks.

Also, if I downgrade now, how easy is it to upgrade to plat again in future. I can't imagine "needing" plat for lounges until probably 2022. We are roadtripping this summer instead of flying.

Last edited by Stgermainparis; Jan 14, 2021 at 12:50 pm
Stgermainparis is offline  
Old Jan 14, 2021, 1:45 pm
  #67  
 
Join Date: Jul 2018
Posts: 354
HH biz

HH biz, 15k spend, chatted through the website. Offered $100 statement credit upfront and an additional $200 after $4k spend within 92 days. Accepted.
808traveler is offline  
Old Jan 14, 2021, 2:14 pm
  #68  
 
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
Originally Posted by Stgermainparis
Meh. Tried to get a retention bonus for personal Plat via chat online but was told no bc got one last year. I honestly might cancel it. Have had since 2011 and pay $725 (550+175) every year. Usually get some sort of retention every other year. REALLY hard to justify this year though because the main reason we have the plats is for lounge access. I wish I'd killed the AU plats back in March when I realized we weren't going to use them AT ALL this year. Harumph.

Anyone with a retention offer last year get one again this year? I am seriously considering canceling but may try again when it's closer to AF due in a couple of weeks.

Also, if I downgrade now, how easy is it to upgrade to plat again in future. I can't imagine "needing" plat for lounges until probably 2022. We are roadtripping this summer instead of flying.
Thanks for sharing. I'll give a DP in next month when I see the AF post and call in to what they offer me.
flyguy6 is offline  
Old Jan 14, 2021, 11:01 pm
  #69  
 
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
50K MR offered on personal Platinum after 10 minute in-app chat. Decided this was worth more than pressing for a statement credit and will happily pay AF given bonus and statement credits currently on offer.

Last edited by NYC Flyer; Jan 15, 2021 at 4:17 am Reason: clarification
NYC Flyer is offline  
Old Jan 15, 2021, 5:57 am
  #70  
 
Join Date: Jul 2009
Location: World
Posts: 1,645
No luck on AmEx Green on first renewal via chat or phone. Closed card.

Is there a best practice for increasing your chances of receiving a retention offer? Maybe to put some spend on the card then start asking about offers a few weeks before AF actually posts?
mster is offline  
Old Jan 15, 2021, 6:07 am
  #71  
 
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Originally Posted by mster
No luck on AmEx Green on first renewal via chat or phone. Closed card.

Is there a best practice for increasing your chances of receiving a retention offer? Maybe to put some spend on the card then start asking about offers a few weeks before AF actually posts?
Spend on card is a no-brainer...that's how issuers make a profit. Retention offers are most likely tied to extending the profitability you've already demonstrated as a customer (i.e., spend).
NYC Flyer is offline  
Old Jan 15, 2021, 7:10 am
  #72  
 
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,201
Originally Posted by NYC Flyer
Spend on card is a no-brainer...that's how issuers make a profit. Retention offers are most likely tied to extending the profitability you've already demonstrated as a customer (i.e., spend).
but not too much spend year after year as then they figure you wont cancel anyway
my guess good spend one year and then drop > best chances related to spending
blitzen is offline  
Old Jan 15, 2021, 9:53 am
  #73  
 
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Originally Posted by blitzen
but not too much spend year after year as then they figure you won’t cancel anyway
my guess good spend one year and then drop > best chances related to spending
Perhaps on your second or third request. I put material spend on the card for two years ($4-6K/mo) and there was no problem getting an offer after the perfunctory review of standard benefits by the chat agent. First time asking.

Last edited by NYC Flyer; Jan 15, 2021 at 10:32 am Reason: amplification
NYC Flyer is offline  
Old Jan 15, 2021, 1:27 pm
  #74  
 
Join Date: Nov 2016
Posts: 5
Apologies as I'm sure this has been asked/answered somewhere, but I couldn't find it. Is it better to call/chat for retention offers after AF has posted, or before?
cokewins is offline  
Old Jan 15, 2021, 1:37 pm
  #75  
 
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,742
Is there a particular time during the year that's good to call?/chat? Right before/after AF hit or middle of the year?

I assume if you accept the retention offer mid year, you would have to keep it for the rest of the year, plus the next year? My Platinum fee is up in July. I didn't get any offers in July and didn't even get the $200 Amex Travel credits, but kept it because of the $40 monthly credits. If I chat with them now, and get an offer, I assume I won't get any more offers in July? Can I cancel in July or would that be a black mark on my account?
SP03 is offline  

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