Old Mar 2, 2021, 9:26 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: hkcj
To review retention offers from 2020, click HERE.

AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted

Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted

Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.

Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.

Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or revoke Membership Rewards points and close any accounts you have with us). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)

Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)

Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers

AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.

Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.

AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!

AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.

Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.

AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.

AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.

AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.

AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months

Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
  1. Login to the Amex App, then press the chat icon at top right.
  2. Via the web:
  • Log into http://americanexpress.com
  • Select "Help" at top right
  • Select the blue "Live Chat" button.


















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American Express retention offers (2021)

Old Aug 16, 2021, 8:07 pm
  #661  
 
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,296
Originally Posted by manlymatt83
I called Amex yesterday for a retention offer on my Green and was offered $125 to keep it open another year. I accepted it but now regret accepting it, as I've really been trying to clean up how many cards I have open. I assume at this point I could cause some damage if I call in and ask to close anyway, right?
I believe so, as they usually say in the disclaimer after you accept the retention offer something about agreeing to keep the card open for 12 months (or maybe it's less but I think they told me 12 months).
friedablass is offline  
Old Aug 16, 2021, 11:41 pm
  #662  
 
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,385
Originally Posted by manlymatt83
I called Amex yesterday for a retention offer on my Green and was offered $125 to keep it open another year. I accepted it but now regret accepting it, as I've really been trying to clean up how many cards I have open. I assume at this point I could cause some damage if I call in and ask to close anyway, right?
Surely you can find a way to squeeze $25 in value out of the card? Don't forget it's now one of the few cards left that earns points on transit (parking, tolls, public transportation, taxis/ride sharing)...
moe8555 is offline  
Old Aug 17, 2021, 7:19 am
  #663  
 
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,863
Called on Amex Delta Platinum today, got no offers. CSR highlighted the $75 back in restaurants offered through year end, etc.

0/5 across all cards this year despite meaningful spend, two new cards opened, etc. Closed a card a year the past two years I believe.

Curious if my profile is dramatically different than those that seem to get retention offers on multiple cards a year.
Adelphos is online now  
Old Aug 17, 2021, 1:17 pm
  #664  
 
Join Date: Aug 2012
Posts: 42
Amex Platinum

Account opened in 2017
Last retention offer was July 2021 (waited exactly 13 mos.)
$20,000 spend in the last 12 mos.

Contacted through chat. Offered 55,000 points for $4,000 spend in 3 mos.
Accepted

Prior attempts at retention offer after only 11 and 12 mos. resulted only in offer of $150 statement credit.
hurnik likes this.
sonetsst is offline  
Old Aug 18, 2021, 9:51 am
  #665  
 
Join Date: Oct 2019
Posts: 20
Odd DP

Weird DP, because i got a rentention offer for $100 on my Hilton Surpass last year (11/11/2020) so going by amex 13months retention rules i shouldnt have qualified for another, yet they just offered me a $50 today when i asked about it.

Anyone know what's going on?

Hilton Surpass rention 2020 - $100 no spend (nov 11)
Hilton Surpass rention 2021 - $50 no spend (aug 18)
solomiyo is offline  
Old Aug 18, 2021, 10:26 am
  #666  
Marriott Contributor Badge
 
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,931
Originally Posted by solomiyo
Weird DP, because i got a rentention offer for $100 on my Hilton Surpass last year (11/11/2020) so going by amex 13months retention rules i shouldnt have qualified for another, yet they just offered me a $50 today when i asked about it.

Anyone know what's going on?

Hilton Surpass rention 2020 - $100 no spend (nov 11)
Hilton Surpass rention 2021 - $50 no spend (aug 18)

It fits with my retention offer asked pre-13 months for a Schwab Plat.... last year I got $300 no spend in September. This year I was offered $150 no spend in August. ( didn't take it)
david55 is offline  
Old Aug 19, 2021, 4:12 pm
  #667  
 
Join Date: Feb 2016
Location: Chicago
Programs: United 1k, Hyatt Globalist, Marriott Plat
Posts: 231
Originally Posted by sonetsst
Amex Platinum

Account opened in 2017
Last retention offer was July 2021 (waited exactly 13 mos.)
$20,000 spend in the last 12 mos.

Contacted through chat. Offered 55,000 points for $4,000 spend in 3 mos.
Accepted

Prior attempts at retention offer after only 11 and 12 mos. resulted only in offer of $150 statement credit.
Similar spend over 12 months and I was offered $650 statement credit only (no MR) for $4k spend in 3 months.
Lavezzi is offline  
Old Aug 22, 2021, 7:43 pm
  #668  
BCH
 
Join Date: Feb 2005
Posts: 1,316
Like some others in this thread, I have a Personal Platinum and was offered 55,000 MR points for spending $4,000 in the next 3 months. Accepted.

My annual spend is around $60K.
Last retention offer (which I accepted) was October 2019.
BCH is offline  
Old Aug 22, 2021, 9:58 pm
  #669  
 
Join Date: Mar 2004
Location: Boston, MA
Posts: 91
Originally Posted by BCH
Like some others in this thread, I have a Personal Platinum and was offered 55,000 MR points for spending $4,000 in the next 3 months. Accepted.

My annual spend is around $60K.
Last retention offer (which I accepted) was October 2019.
Just curious, is that $60k all category spend (airfare) or is it random?
manlymatt83 is offline  
Old Aug 22, 2021, 11:30 pm
  #670  
BCH
 
Join Date: Feb 2005
Posts: 1,316
Originally Posted by manlymatt83
Just curious, is that $60k all category spend (airfare) or is it random?
Its 60K across all categories.
BCH is offline  
Old Aug 23, 2021, 1:06 am
  #671  
 
Join Date: Jul 2013
Location: SFO / SJC / OAK
Programs: AS / CSR / AMEX
Posts: 266
Live Chat with CSR department. Gave me a bunch of lines about the new credits/"value" of all the Amex Plat benefits. Said that I wasn't unable to use most of them due to COVID.

Was offered 55,000 MR points for $4,000 points in 3 months of spend. Accepted.

Hoping I'll be able to get some travel out of it at the end of the year
akelkar is offline  
Old Aug 23, 2021, 9:50 am
  #672  
 
Join Date: Jul 2021
Location: PHX
Programs: Starbucks Gold, Crown & Anchor Diamond, Hyatt Globalist, HH Gold, mLife Gold
Posts: 60
Just accepted a offer on my Personal Gold for 30k points with no spend via the chat app. I noticed my AF just posted. Spend was ~ $35k on the card.
Airport Coffee is offline  
Old Aug 23, 2021, 12:05 pm
  #673  
 
Join Date: May 2021
Posts: 67
7-23-2021

Amex Vanilla Platinum: Offered 60k MR for $4k spend, accepted.

7-27-2021

Amex Gold (personal): 30k MR, no spend requirement. Accepted.

---

Have a number of Biz Plats and Golds that I won't be asking for retention on. I think the ongoing benefits of those cards stink, and even an AF-waive situation wouldn't make me keep them if it means having it take up one of my 10 charge card slots (and thus, preventing me from future NLL offers). So unless they start throwing out 100k retention offers for the Biz Plat, I'm out.
Road_Dog is offline  
Old Aug 23, 2021, 1:17 pm
  #674  
 
Join Date: Nov 2007
Location: PHX
Posts: 4,782
Personal green card. First year renew. Not much spend. I focused extensively on the clear credit being not useful to me because the clear credit was just added to platinum. Offered 15k points no spend. Chat. Accepted.
lkar is offline  
Old Aug 23, 2021, 3:21 pm
  #675  
 
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,343
Do you people using the chat ever just ask, "Do I have any retention offers on my card?" Or do you pretend you're canceling?
hotturnip is offline  

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