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Amex Travel say Sabre hasn't updated IATA airport code for Nur-Sultan, NQZ (was TSE)

Amex Travel say Sabre hasn't updated IATA airport code for Nur-Sultan, NQZ (was TSE)

Old Aug 14, 20, 11:15 am
  #1  
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Join Date: May 2012
Location: London, UK
Programs: A3 Gold
Posts: 138
Amex Travel say Sabre hasn't updated IATA airport code for Nur-Sultan, NQZ (was TSE)

I'm an Amex member and I'm trying to use their Amex Travel service to place a flight booking to Nur-Sultan (formerly Astana), Kazakhstan. The IATA code for Nur-Sultan airport changed from TSE to NQZ on 8th June 2020. When Amex Travel check their system (which they say is Sabre) they still see TSE when looking up Nur-Sultan airport. As a result, when they search for flights (even flights which I've verified exist and have fares available using other websites such as airline websites, ITA Matrix, expedia.com, etc) they see no flights existing.

It's a long shot, but has anyone experienced this problem (either with Nur-Sultan or another airport that changed IATA code at some point in the past)? Or even better, does anyone have access to Sabre to be able to confirm the problem is with Sabre and not some airport database that Amex Travel use on top of the Sabre platform?
itfcfan is offline  
Old Aug 14, 20, 2:59 pm
  #2  
 
Join Date: Jul 2017
Posts: 62
Via direct access to the Sabre command line (or Amadeus, not sure about other GDSes), there is no input validation of airport codes. You can plug in pretty much whatever IATA code you want and the system will just return whatever flights match. It's almost certainly a problem with their local airports database not being updated.
allthem is offline  
Old Aug 15, 20, 9:18 am
  #3  
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Join Date: May 2012
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Posts: 138
allthem Thanks for confirming!
itfcfan is offline  
Old Mar 13, 21, 9:42 pm
  #4  
 
Join Date: Apr 2012
Posts: 10
Originally Posted by itfcfan View Post
I'm an Amex member and I'm trying to use their Amex Travel service to place a flight booking to Nur-Sultan (formerly Astana), Kazakhstan. The IATA code for Nur-Sultan airport changed from TSE to NQZ on 8th June 2020. When Amex Travel check their system (which they say is Sabre) they still see TSE when looking up Nur-Sultan airport. As a result, when they search for flights (even flights which I've verified exist and have fares available using other websites such as airline websites, ITA Matrix, expedia.com, etc) they see no flights existing.

It's a long shot, but has anyone experienced this problem (either with Nur-Sultan or another airport that changed IATA code at some point in the past)? Or even better, does anyone have access to Sabre to be able to confirm the problem is with Sabre and not some airport database that Amex Travel use on top of the Sabre platform?
thanks. I needed to know that. No idea why they allow code changes.
joe1716 is offline  

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