Old Jan 22, 2020, 8:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
2017 - 2019 discussion of this benefit is HERE.

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
Print Wikipost

USA personal Platinum Uber $200/year credit

Old Apr 14, 2020, 1:39 pm
  #76  
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by gdoubleu
For when you are overseas with the Uber credit, does anyone have a way to not lose this credit?
Order an Uber or UberEats for someone in the USA.
mia likes this.
gengar is offline  
Old Apr 15, 2020, 8:11 am
  #77  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Originally Posted by gengar
Order an Uber or UberEats for someone in the USA.
I don't think this will work unless one is using a USA-based SIM card in the phone. Any time I've switched to a foreign-based SIM card, my Uber account fails to display the AMEX credit or - if it does - tells me it's not available.
Diplomatico is offline  
Old Apr 15, 2020, 8:25 am
  #78  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,951
Originally Posted by Diplomatico
I don't think this will work unless one is using a USA-based SIM card in the phone.
Is it necessary to use a phone to order from UberEats, or can it also be done through their website?
mia is online now  
Old Apr 15, 2020, 10:24 am
  #79  
 
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
Originally Posted by mia
Is it necessary to use a phone to order from UberEats, or can it also be done through their website?
The last few times I tried ordering UberEats through website, UberCash (which includes our Amex Credits) does not show up as a payment option.
mia likes this.
geclub1 is offline  
Old Apr 15, 2020, 11:48 am
  #80  
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by geclub1
The last few times I tried ordering UberEats through website, UberCash (which includes our Amex Credits) does not show up as a payment option.
I almost always use the website when ordering via UberEats and have definitely used Uber Cash to pay.

EDIT: Just tried a dummy order on the website - Uber Cash shows up for me.
mia likes this.
gengar is offline  
Old Apr 16, 2020, 7:44 am
  #81  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,952
Originally Posted by mia
Is it necessary to use a phone to order from UberEats, or can it also be done through their website?
works for me.
cfischer is offline  
Old Apr 19, 2020, 10:39 am
  #82  
FlyerTalk Evangelist
Four Seasons Contributor BadgeMandarin Oriental Contributor Badge
 
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Originally Posted by Diplomatico
I don't think this will work unless one is using a USA-based SIM card in the phone. Any time I've switched to a foreign-based SIM card, my Uber account fails to display the AMEX credit or - if it does - tells me it's not available.
It works for me using my French phone in the US. As long as your Uber account is tied to your Amex it should be ok.

And thanks to all who have posted about Uber Eats. I have never used this service but I just realized that I will probably waste my April credit from not taking any rides. I didn't even realize that I could use it to order a meal.
stimpy is offline  
Old Jun 8, 2020, 1:24 pm
  #83  
 
Join Date: Dec 2001
Location: CP-ASEL,AMEL,G-IA in Tucson, Arizona, United States
Posts: 1,124
Not sure if it's been mentioned yet in this thread, but I noticed that the monthly credit shows up based on U.S. Eastern Time while the expiration seems to be based on my local time zone. So I can order something through Uber Eats late on the last day of the month and when the transaction settles it will use the current month's credit and the following month's credit.
tlglenn is offline  
Old Jun 8, 2020, 4:24 pm
  #84  
 
Join Date: Feb 2012
Posts: 4,467
Originally Posted by tlglenn
Not sure if it's been mentioned yet in this thread, but I noticed that the monthly credit shows up based on U.S. Eastern Time while the expiration seems to be based on my local time zone. So I can order something through Uber Eats late on the last day of the month and when the transaction settles it will use the current month's credit and the following month's credit.
Yes, I noticed too that there was some overlap on May 31 / June 01 date change, with both credits appearing at the same time. I'm not sure sure how many hours that lasted, but at least a few. I'm in the Eastern zone.
MaxVO is offline  
Old Jul 29, 2020, 11:12 pm
  #85  
 
Join Date: Dec 2014
Posts: 13
Anyone else having issues with Amex Uber credits?

Made an Uber Eats order last night and it didn't pull from my Amex Uber credits. I'm dealing with Uber CS now (a nightmare), but meanwhile I'm trying to roll the credits over by requesting an Uber, waiting until it's assigned to a driver, then canceling. It partially worked yesterday (not sure why it didn't utilize the entire amount), but hasn't worked on the 5+ tries since. Has anyone else had a similar experience?
Boraxo likes this.
LAtrotter is offline  
Old Jul 30, 2020, 7:10 am
  #86  
 
Join Date: Jul 2020
Location: JFK/LGA/BDL
Posts: 419
I have found that you need to manually apply the credits when selecting payment (they don't automatically apply), which isn't exactly intuitive.

Not certain about your efforts to roll over the credit but I suspect you will have more luck with CS.
imnotalawyer is offline  
Old Jul 30, 2020, 8:01 am
  #87  
 
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,408
Originally Posted by LAtrotter
Made an Uber Eats order last night and it didn't pull from my Amex Uber credits. I'm dealing with Uber CS now (a nightmare), but meanwhile I'm trying to roll the credits over by requesting an Uber, waiting until it's assigned to a driver, then canceling. It partially worked yesterday (not sure why it didn't utilize the entire amount), but hasn't worked on the 5+ tries since. Has anyone else had a similar experience?
Check you Amex plat statement.
I also thought that my Uber Eats credit was not being used, but when I checked my statement, the $15 credit for the month had been subtracted from the total restaurant bill.
radonc1 is online now  
Old Jul 30, 2020, 10:22 am
  #88  
 
Join Date: Dec 2014
Posts: 13
Originally Posted by radonc1
Check you Amex plat statement.
I also thought that my Uber Eats credit was not being used, but when I checked my statement, the $15 credit for the month had been subtracted from the total restaurant bill.
I finally got in touch with someone at Uber who knew what they were talking about and they explained the Uber Eats situation is currently a known issue they’re working on. And that they’d manually apply any credits that expire this month.
LAtrotter is offline  
Old Aug 1, 2020, 8:26 pm
  #89  
 
Join Date: Sep 2011
Location: IND/NYC/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,132
Uber support continues to be amazingly terrible. I was planning to use my July credits yesterday but instead they were expired at 10:54 AM. What a useless benefit.
saltytheseagull is offline  
Old Aug 2, 2020, 3:31 am
  #90  
FlyerTalk Evangelist
Four Seasons Contributor BadgeMandarin Oriental Contributor Badge
 
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Originally Posted by saltytheseagull
Uber support continues to be amazingly terrible. I was planning to use my July credits yesterday but instead they were expired at 10:54 AM. What a useless benefit.
I've had to call Amex a few times about the credit and VIP status. Each time Amex gives me a $15 goodwill credit on my bill.

Uber support is epic bad. You may notice that there is an AI email responder they have been using. I reply each time CAN A HUMAN PLEASE READ THIS!!! with partial success.
stimpy is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.