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Old Jan 22, 2020, 8:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
2017 - 2019 discussion of this benefit is HERE.

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit

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Old Jun 27, 2022, 2:59 pm
  #316  
 
Join Date: Feb 2012
Posts: 4,477
Originally Posted by DeltaNeutral28
Can I drop my Platinum from Uber account #1 and add it to Uber account #2 on July1 and get the $15 monthly credit on account # 2?
Yes
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Old Jun 28, 2022, 5:09 pm
  #317  
 
Join Date: May 2006
Posts: 93
Amex card added to two Uber accounts

Anyone know what happens if you add an Amex platinum to two Uber accounts, which one gets the credit
joejoe2 is offline  
Old Jun 28, 2022, 5:14 pm
  #318  
mia
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Originally Posted by joejoe2
Anyone know what happens if you add an Amex platinum to two Uber accounts, which one gets the credit
This is addressed in the benefit terms: If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit
mia is offline  
Old Jun 28, 2022, 5:23 pm
  #319  
 
Join Date: Apr 2010
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Originally Posted by DeltaNeutral28
Can I drop my Platinum from Uber account #1 and add it to Uber account #2 on July1 and get the $15 monthly credit on account # 2?
You need to do this by early afternoon of June 30, if you want July credit to show up in account #2.
geclub1 is offline  
Old Jul 13, 2022, 3:48 am
  #320  
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Did anyone else get the $75 Uber credit to go to Barclays? I got an Uber message that said it was from Amex. But I have no idea what it is about.
stimpy is offline  
Old Jul 28, 2022, 8:13 pm
  #321  
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I just noticed my July credit didn't post. Do I contact Uber or AmEx? I only have one Uber account so know It isn't linked to a different Uber account and the AmEx card is still linked.
jamesteroh is offline  
Old Aug 29, 2022, 12:48 pm
  #322  
 
Join Date: Feb 2007
Location: LAX
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Posts: 568
Uber credit is unusable.

Has anyone had any luck with getting a general Amex credit for trying to use Uber but not getting a car? It does not take a rocket scientist to recognize that this company is slowly going downhill. In my area of Los Angeles, it used to take 5 minutes or less anytime of day to get a car. On a recent planned trip to the airport nothing was available for 15 minutes and the closest Uber black was 20 minutes away. This was not the first time this has happened. I am now resigned to using a limo service or just parking at a satellite lot for my trips to the airport. I recognize this is not the fault of Amex, but advertising a credit on a failing company does not work when you are paying a high annual fee for the card.
TLDR: Uber sucks and the credit is becoming worthless.
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Old Aug 29, 2022, 1:38 pm
  #323  
 
Join Date: Feb 2012
Posts: 4,477
Originally Posted by bloodyeyeballs
Has anyone had any luck with getting a general Amex credit for trying to use Uber but not getting a car?...
I haven't noticed any recent changes, and usually see a constant stream of cars at Uber pickup areas in airports. Sometimes it can well take 15 min for a car to get to you due to airport congestion. There are also some tricks that affect the rates during busy times. Once at FLL I walked just a 100 yards from the Uber pickup area toward a deserted adjacent terminal, and the fare dropped by half -- then walked back to meet my ride.
MaxVO is offline  
Old Aug 29, 2022, 2:24 pm
  #324  
 
Join Date: Mar 2012
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Posts: 2,379
If I’m looking for a car at an off hour I pre -schedule. Has worked well.

When traveling at a known busy time, I check availability early. Staffing shortages for Uber/Lyft just like everywhere else. Don’t see anything unique to Uber in this regard.
Segments is offline  
Old Aug 30, 2022, 9:51 am
  #325  
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Originally Posted by bloodyeyeballs
Has anyone had any luck with getting a general Amex credit for trying to use Uber but not getting a car? It does not take a rocket scientist to recognize that this company is slowly going downhill. In my area of Los Angeles, it used to take 5 minutes or less anytime of day to get a car. On a recent planned trip to the airport nothing was available for 15 minutes and the closest Uber black was 20 minutes away. This was not the first time this has happened. I am now resigned to using a limo service or just parking at a satellite lot for my trips to the airport. I recognize this is not the fault of Amex, but advertising a credit on a failing company does not work when you are paying a high annual fee for the card.
TLDR: Uber sucks and the credit is becoming worthless.
I just use mine on Uber eats. The coffee house by my office I go to a lot and a restuarant next to my condo are both on Uber eats and I just order take out and get the credit. It's a little more than if I were to pay their prices and order direct from them, but beats having the credit go to waste.

The times I use rideshare, Lyft is usually cheaper and less of a wait than Uber.
jamesteroh is offline  
Old Aug 30, 2022, 10:28 am
  #326  
 
Join Date: Jul 2010
Posts: 1,224
Originally Posted by bloodyeyeballs
Has anyone had any luck with getting a general Amex credit for trying to use Uber but not getting a car? It does not take a rocket scientist to recognize that this company is slowly going downhill. In my area of Los Angeles, it used to take 5 minutes or less anytime of day to get a car. On a recent planned trip to the airport nothing was available for 15 minutes and the closest Uber black was 20 minutes away. This was not the first time this has happened. I am now resigned to using a limo service or just parking at a satellite lot for my trips to the airport. I recognize this is not the fault of Amex, but advertising a credit on a failing company does not work when you are paying a high annual fee for the card.
TLDR: Uber sucks and the credit is becoming worthless.
LA is a big place...and uber supply changes dramatically on day of week and time of day...I'm in Culver and just realize that it takes 10-15 mins to get a car. Taken Uber at Lax-It a few times and haven't really had any problems getting a car or waiting for an extended period of time
lax01 is offline  
Old Oct 1, 2022, 9:12 am
  #327  
 
Join Date: Feb 2006
Posts: 1,063
deleted

Last edited by diesteldorf; Oct 1, 2022 at 11:00 am
diesteldorf is offline  
Old Oct 1, 2022, 10:33 am
  #328  
 
Join Date: Feb 2012
Posts: 4,477
Originally Posted by diesteldorf
...The right thing to do, would ask someone to remove the credit, but should I notify Amex, Uber
Removing the canceled card from Uber payment methods will stop the benefit at the start of next month. None of those jaded businesses will be impressed with virtue signalling, and will likely just send you to use self help.
MaxVO is offline  
Old Oct 1, 2022, 10:42 am
  #329  
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diesteldorf please delete or edit your post to remove that information thanks
TravelingZoomer is offline  
Old Oct 3, 2022, 1:03 pm
  #330  
 
Join Date: Feb 2008
Posts: 2,172
My Uber credits have never posted both for Amex Plat or Amex Gold (ever since the program started). I got Plat last year. I have created several tickets with Uber, and keep getting the we are workign on it. Amex asks to contact Uber. Even when the agent "credits" my account, that credit doesnt show up.

Anyone experienced this?

I have deleted my Uber account now, and after 30 days will create a new one. to see if that clears things up. But really annoyed missing on $200 that I would have used.
vrbaba is offline  


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