Jan 6, 2020, 1:37 pm
Last edit by: veeRob
Reminder: you must enroll and select AA as your airline BEFORE making a reimbursable purchase. "Please call the number on the back of your Card to select a qualifying airline."
Summary of Reimbursements.
AMEX AA Reimbursement Approved
Data Points on automatically reimbursed incidentals since 2017:
Admirals Club Memberships:
Wifi is provided by one of three third-party providers and is thus not eligible for the incidental credit. Monthly Wifi subscription plans through AA appear to be eligible for automatic credit.
* For items not automatically reimbursed but which are not excluded by Amex, you can try and request manual reimbursement from American Express; however, you may need to wait 14-28 days first.
NOT WORKING: Partial payment by gift card or voucher combined with partial payment by Amex doesn't work. Full payment of a ticket under $100 stopped working sometime in 2020.
For 2017-2019, see the previous thread
Summary of Reimbursements.
AMEX AA Reimbursement Approved
- Admirals Club Memberships
- Admirals Club Passes
- Admirals Club Food/Drinks
- Elite Status Buyback
- External Reservation Fee
- Five Star Service
- MCE/Seat Selection
- Mileage Multipler
- Monthly Wifi Subscription through AA
- Same Day Flight Change
- Upgrades
- Baggage
- Award Cancellation Fee
- Close-In Ticket Fee
- Elite Challenges
- Gift Cards
- Inexpensive tickets
- Infant Fees
- Miles Purchase from AA.com
- Wifi (per flight)
- Award Taxes/Fees
- Change Fee
- Pet Fee
- Upfares
Data Points on automatically reimbursed incidentals since 2017:
Admirals Club Memberships:
- Yes - Majuki, Evo40, bcpoinciana, shellyphl, dpb132
- Yes - Hilton-gold, moe8555, kaydee7
- No - ShrinkTheGlobe, canesfan, jasmians, soy, shoodawg
- Yes - Dedicated, Rakibullslam, tsmith12, lotrbfme, mia, GTITAN, cdoobiest, happychic, beachfan, 355F1, zip10001
- No - Alex_I, exmike, jb0506, fangtl, nall, javabytes, chitink, roadtripguy, perkerkeem, Freckles68, thebat, bdubs7
- Mixed - PatrickTM, Visconti, iahphx
- Yes - tlglenn, travelinsperry
- No - mrlemm, mlin32, abk, pubsmeister, esls79
- No - cubs105, prhocky2607, veeRob
- Yes - tlgleen, zip10001
- No - PatrickTM, mileshound, happychic
- Yes - LuizMiranda, fotoflyer88, nk15, joshvworld, Hilton-gold, captaink, JCN, aftortoriello, nall, ymx, StatusChallenged, TravelinSperry
- No - pubsmeister
- Yes - browser508, chrisny2
- Yes - jvel
- Yes - JDiver
- No
- No - AUSINSIGHT
- Yes - chapmanj9, Dedicated, Hilton-gold, jb0506, limeyx, act0fgod, nall, tlglenn, roadtripguy, kenme1, mrscaptain, happychic, pzpa, UltraSean, leftysauce, christianj, ehchan, julian926, theranj, morphogencc
- No - UAZip
- Yes - mia, mia (two separate reports), TravelLawyer, QtownDave, nk15, nall, UAZip, kaydee7, therealdre, yjc281, glynot
- No - edcli, zebranz
- No - nk15
- Yes - jcain, Cheynewalk
- Yes - Benjinlini
- No - mrlemm
- Yes - wireless_999, saunders111, mosfet, Budoka, sdsearch, tlglenn, golfingboy
- No - kacee
- Mixed - inevitability, UltraSean
Wifi is provided by one of three third-party providers and is thus not eligible for the incidental credit. Monthly Wifi subscription plans through AA appear to be eligible for automatic credit.
* For items not automatically reimbursed but which are not excluded by Amex, you can try and request manual reimbursement from American Express; however, you may need to wait 14-28 days first.
NOT WORKING: Partial payment by gift card or voucher combined with partial payment by Amex doesn't work. Full payment of a ticket under $100 stopped working sometime in 2020.
For 2017-2019, see the previous thread
Airline fee $250/$200/$100 reimbursement reports: AA only (2020-21)
Feb 5, 2020, 7:50 am
#76
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
I’ve read through the “new rules” since AMEX has finally enforced the no credit on gift card policy. As a paid F/J flyer, how do I get any airline credits other than buying the mileage multiplier? I have Admirals Club access for my entire family through Citi. It wasn’t clear to me in the wiki if I could purchase a coach ticket, then immediately upgrade it to business and receive credit.
I called AMEX and the rep basically told me that there was not much available in credits to someone booking paid F/J.
I called AMEX and the rep basically told me that there was not much available in credits to someone booking paid F/J.
Feb 5, 2020, 7:52 am
#77
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
I will add that I was given a 5000 point retention bonus to keep my Biz Plat open with another 25000 points granted if I spend 10K in three months (I never threatened to close the account).
Feb 5, 2020, 8:31 am
#78
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
I’ve read through the “new rules” since AMEX has finally enforced the no credit on gift card policy. As a paid F/J flyer, how do I get any airline credits other than buying the mileage multiplier? I have Admirals Club access for my entire family through Citi. It wasn’t clear to me in the wiki if I could purchase a coach ticket, then immediately upgrade it to business and receive credit.
I called AMEX and the rep basically told me that there was not much available in credits to someone booking paid F/J.
I called AMEX and the rep basically told me that there was not much available in credits to someone booking paid F/J.
Upgrades have not been reimbursed in my experience.
Feb 5, 2020, 10:59 am
#79
Join Date: Dec 2009
Posts: 115
DP: MCE reimbursed within 2 days of charge posting. Meter didn't move until credit posted for me though.
Feb 5, 2020, 12:19 pm
#80
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
So as someone who books F/J, is my only reimbursable option to purchase additional miles through mileage boost?
Feb 5, 2020, 1:25 pm
#81
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
I’ve purchased sandwiches, drinkable yogurt, premium alcohol, etc
Feb 6, 2020, 8:52 am
#82
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
No, you can use the AmEx Platinum to buy upgraded food and beverages inside the Admirals Clubs.
Feb 8, 2020, 2:53 pm
#83
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,339
Change Fee, HH Aspire
Charged two change fees to the card. The credit did not post in expected time frame. Called agent, and while she had me on hold I discovered likely culprit: the charges consisted of the fee AND $49.20 in change of airfare. I believe this may have caused the charges to post as airfare. She had already manually started crediting my account when we talked again, and I explained the charges to her correctly. In the end she credited me $250, but advised me only $200 of my Airline Credit would be deducted because she had manually entered a credit of $50 already.
Feb 8, 2020, 3:00 pm
#84
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
Charged two change fees to the card. The credit did not post in expected time frame. Called agent, and while she had me on hold I discovered likely culprit: the charges consisted of the fee AND $49.20 in change of airfare. I believe this may have caused the charges to post as airfare. She had already manually started crediting my account when we talked again, and I explained the charges to her correctly. In the end she credited me $250, but advised me only $200 of my Airline Credit would be deducted because she had manually entered a credit of $50 already.
Feb 8, 2020, 5:20 pm
#85
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,339
From T&C: "Airline tickets, upgrades, mileage points purchases, mileage points transfer fees, gift cards, duty free purchases, and award tickets are not deemed to be incidental fees"... no exclusions for change fees.
Feb 10, 2020, 6:34 am
#86
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,666
So news to me, I have always gotten the $5.60 reimbursed when I get award tickets and now they are not being credited. As it is it took 9 days to credit back MCE seat fees to the card and I just got off the phone with CS asking about the $5.60 charges and he mentioned to wait 14 days and then call back and they may not be covered because they are award fees. Honestly, this credit is getting really ridiculous to use.
Feb 15, 2020, 7:28 am
#88
Join Date: Feb 2020
Posts: 1
Has anyone had success using partial gift card payment along with AMEX? I have seen people reporting success with Delta, but haven't seen any over here on the AA side. All of those AA gift cards we purchased before could come in handy to use this years credit if that works.
Feb 15, 2020, 9:21 am
#89
Join Date: Mar 2005
Location: CLT
Programs: AA EP, AA AC
Posts: 4,268
Has anyone had success using partial gift card payment along with AMEX? I have seen people reporting success with Delta, but haven't seen any over here on the AA side. All of those AA gift cards we purchased before could come in handy to use this years credit if that works.
Safe Travels
Feb 16, 2020, 6:34 am
#90
Join Date: Feb 2020
Posts: 1
AA Reimbursement at AA Brand Store?
Has anyone heard if AA store purchases are reimbursed? Cursory search of the forum didn't bring anything up. Thanks!
AA Store: aabrandstore.com/index.aspx
AA Store: aabrandstore.com/index.aspx