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Airline fee $250/$200/$100 reimbursement reports: DL only (2020-21)

Old Jan 6, 2020, 1:19 pm
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Last edit by: rrgg
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.

Reminder: you must enroll and select your airline BEFORE making a reimbursable purchase. http://www.americanexpress.com/airlinechoice -or- "Call the number on the back of your Card to select a qualifying airline."

Credit posting delays range from several business days (typical) to several weeks (seen in Oct 2015). The T&Cs state that it could take up to four weeks, so wait at least that long before worrying, and certainly don't contact Amex prematurely

Caution: effective from 22 June 2019, gift card purchases from Delta do not get reimbursed.

Read this primer first
  • In the Amex Membership Rewards family, both the Consumer and Business versions of the Platinum and Centurion cards qualify for a $200 airline credit. The Premier Rewards Gold (PRG) card is eligible for a $100 airline credit (the Gold credit is going away in 2022). Hilton Aspire AMEX is eligible for a $250 airline credit.
  • You must click here to select Delta as your enrolled airline before you make a reimbursable purchase, else the benefit won't apply. The feature is activated immediately upon airline designation.
  • If you've selected DL in the past and don't wish to change airlines, there's no need to select again; current selection rolls into future years until modified.
  • The T&Cs state the eligible charges, but YMMV, so don't call and ask especially about the fuzzier cases below because that will probably hasten closing of any loopholes.
  • The credit is per account, not per card. If the main account has authorized users with additional cards, eligible charges may still be made on those cards, but they'll count jointly towards the same account limit.
  • Credits are capped per calendar year, meaning you could tap the full amount on Dec 31st and again on Jan 1st in the extreme. Transaction date, not posting date, determines the year. Note: This is not my experience. I purchased Dec 31, 2016, posted Jan 1, 2017 and went against my 2017 credit. (TheMadBrewer)
  • You will get a partial credit to bring your total annual reimbursements to the limit exactly if a qualifying charge takes you past the limit.
  • After four weeks, if you've read this Wiki carefully and posted here seeking assistance but the credit still has not arrived, consider chatting with Amex online. Politely mention the "Delta extras" you thought would be reimbursed within four weeks and they'll handle it.

Additional Collections/Split Tender -- THIS IS A LOOPHOLE. BE DISCREET

Quote:
TL;DR: Anything coded as an additional collection (a.k.a. add/collect or a/c), including difference in fare when changing flights, and accepting an FCM offer, also triggers the credit and will be reimbursed, provided that the amount charged to your card is $250 or less (regardless of card type, e.g. there have been reports of full $100 credit for Gold card on a/c over $100 and full $200 credit for Plat on a/c over $200, but always $250 or less)
How to do it: With waived fee for cancellation/changes on non-refundable tickets (due to COVID-19) you get an eCredit when cancelling it, so you can:
  1. Buy a non-refundable ticket with any combination of gift card/eCredit plus your AMEX, again provided that the residual amount charged to your card is $250 or less
  2. After credit has posted, and at least 48 hours after buying it, cancel it (ensure there's no fee for cancelling it) so you get an updated eCredit for the full ticket amount.
    • alternatively, if you buy a ticket far enough in the future, there is no particular need to cancel the ticket, just change it once you have some new dates or itinerary in mind (you can change origin, destination or both)
    • however, note that the waiver of change fees on Basic Economy tickets is ending: https://www.delta.com/us/en/travel-p...sbeforeapril30
    • thus you should use main cabin tickets for this purpose (assuming DL does not extend the BE policy due to omicron etc.)
  3. You can even use the result of (2) as an eCredit to repeat step 1 with a different AMEX card if you have multiples. Note that in this context, changing an unflown future ticket is exactly equivalent to an eCredit in the amount of the ticket's value.
More details:
  • Relevantly, split tender where you partially pay with a gift card, existing credit, VDB voucher etc. and partly charged to your card, are processed by DL as an add/collect and trigger the credit per above.
  • Thus if you anticipate actually buying, say, a $200 DL ticket, you could buy a single $50 gift card, then buy the ticket using $50 GC and $150 on your card (the $150 will be reimbursed). This is just an example; as per the previous bullet there is no reason it needs to be specifically $50, or even a gift card. The "additional collection" is what leads to the credit, the reason why it is "additional" is unimportant.
    • In general, only additional collections less than ~$250 are automatically reimbursed. If you use a $50 gift card to buy a $500 ticket, a $450 additional collection will be generated but it will not be auto-reimbursed by Amex.
    • If you already have gift cards or ecredits in particular denominations that don't line up well with the price of the ticket you want to buy (additional collection will end up being too much to get auto-reimbursed or too little to efficiently use up the fee credit), consider whether you may be able to reach a better outcome by splitting up the purchase -- buying a round trip as two one ways or buying multiple passengers separately. But, note that buying 2 one-ways instead of a round trip can sometimes cost more, making it not worthwhile, and note the caveats about multiple passenger purchases below, as well as considering the risk that buying 2 passengers separately can have negative implications for Medallion upgrades (if applicable) as well as creating the risk that you are separated from your travel companions if there is a flight cancellation.
  • The "additional collection" transaction notation shows up after the transaction posts, on the website only (both desktop and mobile) if you click into a transaction to view the details (it does not appear in the app, or while the purchase is pending)
  • Note that special care is needed when booking tickets for 2 or more people in a single transaction.
    • When booking multiple people in a single transaction on Delta.com, each person's ticket charges to the credit card in a separate transaction, and gift cards are used starting with the first ticket until they are exhausted. So for example if you were booking 2x $210 tickets, for a total transaction of $420, if you used a $200 gift card the charges would post to Amex as a $10 additional collection on the first person and a $210 regular ticket charge for the second person, resulting in only a $10 reimbursement. For the same two tickets if you used a $220 gift card, the first person would be covered entirely by the gift card and the second person's ticket would charge as a $190 additional collection, resulting in a $190 reimbursement.
    • This would work differently if ecredits are used instead of gift cards since ecredits are not transferrable -- ecredits can only be applied to a ticket for a person whose name is on the ecredit; if other people are booked in the same transaction, any leftover ecredit balance will *not* be applied to those other people.
  • Canceling a ticket within the 24-hour[1] risk-free period generally results in funds being returned to where they came from (GC back to GC and CC back to CC) even if the ticket is non-refundable; also, Delta interprets the 24-hour risk free cancellation period generously -- you actually have until midnight of the day following the day of booking (in which time zone is oft-speculated but unclear). Thus, this can work out to nearly 48 hours if the timing is exactly right. Hence the suggestion above to cancel only after 48 hours, or avoid canceling altogether.
  • Caution when buying multiple tickets in a single transaction: for example if you buy two $125 tickets in one transaction (total $250) and use one $100 GC or even two $50 GCs, they will all be applied to the same ticket and you would see one additional collection for $25 on that ticket and a separate "normal" charge for $125 for the second ticket. In this scenario only $25 will be reimbursed (instead of the $150 you might be expecting). In this situation you would need to book the two tickets separately to get the credit on each one.
  • FCM offers may require accepting for the entire trip (vs just one segment) or calling in to up-fare the whole trip (please post data points either way)

Paying for a ticket partially with SkyMiles

NOTE that DL has two different programs for partially paying with SkyMiles, that seem superficially similar, but are quite different
  • Pay With Miles is a feature available to DL-branded AMEX cardholders that lets you pay for part of your ticket using SkyMiles in increments of 5,000 miles = $50. If you use PWM then the remaining amount charged to your card posts as additional collection and will qualify for the fee credit (multiple data points)
  • Miles + Cash is like buying an award ticket but using cash to substitute for some of the miles. As an example, you might be offered a ticket for 40,000 miles + $5.60, or 30,000 miles + $205.60 (these numbers are made up). If you choose the latter option what you are really doing is buying 10,000 miles for $200, then using those 10,000 miles plus 30,000 that you already had to buy the 40,000 ticket + $5.60 in taxes. This will post as two separate transactions, $200 for the miles purchase, and $5.60 for the taxes on the award ticket. The $5.60 will be reimbursed (just like any other award ticket). The $200 seems like it does not get automatically reimbursed, although it may post as "Frequent Flyer Fee/Purchase" in which case you have a pretty good case for getting it credited manually by contacting AMEX.
  • Note: Miles + Cash is usually a terrible value (even for SkyMiles)
  • See the list of FAQs at the bottom of the "Pay With Miles" page for more info (search in particular for "What is the difference between Pay with Miles and Miles + Cash?")


other non Gift Card options
  • baggage and other service fees (same day change/standby, change fees, etc.)
  • taxes on award flights (including the $5.60 September 11 security fee)
  • in-flight purchases (EXCEPT wifi) -- although currently nothing available due to COVID?
  • SkyClub access/guest fees (but NOT gift cards purchased at a SC, which are actually activated at a 3rd party web site)
  • mileage boosts (post 2499) trip extras have been discontinued
  • The $59 for Delta Skymiles Select is reimbursed (posts 2180, 2182) SkyMiles Select is no longer available for purchase

these may not credit automatically, but people have had success getting them processed manually after the fact
  • seat purchase fees (if you buy an upgrade and it does not credit automatically and you call in, do not call it an upgrade, call it a seat purchase/assignment fee)
  • premium beverages purchased in the Sky Club (post 462)

(DEAD) eGift Card (eCert) details For other airlines:

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Airline fee $250/$200/$100 reimbursement reports: DL only (2020-21)

Old Mar 28, 2021, 8:43 am
  #1396  
 
Join Date: Aug 2001
Posts: 1,069
Originally Posted by jamesteroh
The credits should show up in your wallet but are a pain to apply and I usually just call Delta.
I had to call Delta twice last week for things I couldn't handle online and they will give you the option to get a call back or tell you the wait time if you want to hold. I only had to wait around five minutes one time and around ten the other so I just chose to hold but the call back option is nice if there is a long wait time. I think the longest wait time I've been quoted was 40 minutes and I had the call back before then.
I telephoned this morning, was told 1 hour wait, I chose callback and got a call in about 30 minutes (platinum line). The process was surprisingly easy. Because my traveling companions are in my Delta profile the agent easily found all the unused eTickets and I just told her the flights I had found online. Really was a very quick and pleasant experience. It really should be possible to do this online, but well done Delta for a positive telephone experience. Now I shall watch for the Amex "additional collection" and hope that it triggers the rebate.
mia, bgriff, jamesteroh and 1 others like this.
dkerr is offline  
Old Mar 29, 2021, 7:59 pm
  #1397  
 
Join Date: May 2016
Location: searching FT for a J deal
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Posts: 268
I've never done this before so I want to ask about it here:

If I want to travel with my partner on a trip... can I book 1 person per roundtrip PNR ... ie., separately... in order to use up 2 of the AMEX credits?

And after ticketing ask Delta to combine the PNRs? Then my status will allow us to travel together in comfort + or maybe first class. There will only be 2 of us traveling together. I hope we can travel together!

Does Delta care about this kind of post-ticketing combination of PNRs?

Thank you.
Pocatello is offline  
Old Mar 29, 2021, 8:10 pm
  #1398  
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You can never combine PNRs, on any airline AFAIK, unless you cancel the tickets and buy new tickets together on the same PNR.

You can ask the airline to "link" (cross reverence) PNRs, but this has little effect.
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Old Mar 29, 2021, 10:14 pm
  #1399  
 
Join Date: May 2016
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Posts: 268
Thanks. Trying to figure how to use the boatload of Amex credits, Delta e-credits, vouchers, companion passes, and upgrade certificates.
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Old Mar 30, 2021, 3:04 am
  #1400  
 
Join Date: Apr 2020
Posts: 114
I’m trying to get my Amex Gold $100.
Trying to book a flight for me and my spouse. The ticket is $110 for each, I have a reimbursed eTicket credit on my DL account which covers my part of the $110. I’m wondering, if we pay this ticket (both of us on the same reservation) by Amex Gold, could this trigger the airline fee credit reimburse? Or we’d have to get another $50 CC, then pay the rest of the $60, then I only the $60 would be reimbursed? Thanks
ericmc is offline  
Old Mar 30, 2021, 5:38 am
  #1401  
 
Join Date: Aug 2001
Posts: 1,069
Originally Posted by ericmc
Im trying to get my Amex Gold $100.
Trying to book a flight for me and my spouse. The ticket is $110 for each, I have a reimbursed eTicket credit on my DL account which covers my part of the $110. Im wondering, if we pay this ticket (both of us on the same reservation) by Amex Gold, could this trigger the airline fee credit reimburse? Or wed have to get another $50 CC, then pay the rest of the $60, then I only the $60 would be reimbursed? Thanks
I think this is risky. Previous reports state that if buying multiple tickets under one reservation then a GC is applied to one of the tickets only (ie not spread evenly over each ticket) resulting in the charge arriving at Amex as a ticket purchase not an "additional collection" at least for the tickets that did not use the GC. In your case the eTicket credit will apply only to your ticket and not to your spouse ticket. I think it likely that you would see one "additional collection" for your ticket and the other would be purchased outright. If you do buy a $50 GC then you would need to make sure it is applied to your spouse ticket not yours, I don't know if you can direct a GC to a specific ticket if buying multiple on one reservation, I very much doubt it could be done online.
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dkerr is offline  
Old Mar 30, 2021, 7:51 am
  #1402  
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Originally Posted by ericmc
Im trying to get my Amex Gold $100.
Trying to book a flight for me and my spouse. The ticket is $110 for each, I have a reimbursed eTicket credit on my DL account which covers my part of the $110. Im wondering, if we pay this ticket (both of us on the same reservation) by Amex Gold, could this trigger the airline fee credit reimburse? Or wed have to get another $50 CC, then pay the rest of the $60, then I only the $60 would be reimbursed? Thanks
What is the amount of the eCredit?

If it is a $50 eCredit and you use that and no gift card, you would get 1 $60 additional collection which would reimburse, and 1 $110 regular ticket which would not reimburse. If it's a $50 eCredit plus $50 gift card, possibly you would get 2 $60 additional collection, but also possible you would get $10 additional collection and $110 regular ticket. I suspect even if you call and even if the agent says they're going to do the former, there's still a chance it could come through as the latter.

But, if you had a $50 eCredit and a $70 gift card, I think it should work either way -- it would either be fully paid ticket for you and $100 additional collection for the spouse's ticket, or $60 additional collection for your ticket and $40 additional collection for the spouse's ticket. So depending what your eCredit amount is, a gift card valued at $120 minus the eCredit amount should get you there. (If the required gift card amount is less than $50, you will have to buy the gift card through a channel other than direct from Delta.)
bgriff is offline  
Old Mar 30, 2021, 5:35 pm
  #1403  
 
Join Date: Jun 2014
Location: MSP
Posts: 53
If I use an eCredit with expiration date of 12/31/2022 to pay part of a new ticket (example booked today 03/30/2021), and then have to cancel this new ticket - then what is the expiration date of the new eCredit that will be issued - 03/29/2022 or 12/31/2022?
skor is offline  
Old Mar 31, 2021, 9:23 am
  #1404  
 
Join Date: Mar 2021
Programs: NA
Posts: 3
Sorry if this is a bit off-topic but I'm attempting to book a flight with DL through this method and have gift cards available from older AMEXs but for the life of me can't redeem them on website or won't even "look it up." Mine has 19 digits while their lookup tool only requires 13. Anyone have an idea?
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Old Mar 31, 2021, 11:51 am
  #1405  
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Originally Posted by skor
If I use an eCredit with expiration date of 12/31/2022 to pay part of a new ticket (example booked today 03/30/2021), and then have to cancel this new ticket - then what is the expiration date of the new eCredit that will be issued - 03/29/2022 or 12/31/2022?
The expiration date should carry forward so the new one will again expire on 12/31/2022.

Source: I just did this and the eCredit was restored with a 12/31/2022 expiration. This was an eCredit from a flight booked/cancelled in March 2020, so expiration extended due to the COVID adjustments.

I'm not 100% sure how it shows up with partial payments, but if you book a ticket entirely with an eCredit, on the ticket receipt for the new flight it'll also continue to show a 12/31/2022 expiration date since it's tracking the expiration of the prior ticket coupon that was "redeemed" for the new reservation.
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Old Mar 31, 2021, 11:55 am
  #1406  
 
Join Date: Mar 2021
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Posts: 3
Originally Posted by gooselee
The expiration date should carry forward so the new one will again expire on 12/31/2022.

Source: I just did this and the eCredit was restored with a 12/31/2022 expiration. This was an eCredit from a flight booked/cancelled in March 2020, so expiration extended due to the COVID adjustments.

I'm not 100% sure how it shows up with partial payments, but if you book a ticket entirely with an eCredit, on the ticket receipt for the new flight it'll also continue to show a 12/31/2022 expiration date since it's tracking the expiration of the prior ticket coupon that was "redeemed" for the new reservation.
Well that's the thing.. I googled and it says gift cards "never expire," I got these when the Plat and PRG were able to buy $50 increments for Delta giftcards and code as Delta on statement; I was under the assumption they don't expire but now the numbers don't even work with the pin.
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Old Mar 31, 2021, 12:25 pm
  #1407  
mia
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Welcome to Flyertalk

Originally Posted by rodddogg
Well that's the thing..
Note that gooselee was replying to a post by skor, asking about the expiration of an eCredit. This has nothing to do with your question about the number of digits in a Delta giftcard number.

To lookup the value of your gift card(s) use this page: https://www.delta.com/edocs/redeem-documents Be sure to use the section for gift cards -not- the section for eCredits.
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mia is offline  
Old Mar 31, 2021, 12:31 pm
  #1408  
 
Join Date: Mar 2021
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Posts: 3
Originally Posted by mia
Welcome to Flyertalk



Note that gooselee was replying to a post by skor, asking about the expiration of an eCredit. This has nothing to do with your question about the number of digits in a Delta giftcard number.

To lookup the value of your gift card(s) use this page: Be sure to use the section for gift cards -not- the section for eCredits.
Lol now I feel stupid.. thanks. See I do use that page but for whatever reason the 19-digit number I put in won't take either on ecredit or gift card (they only take up to 13 characters).. Does that make any sense? I don't really get it.
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Old Mar 31, 2021, 1:25 pm
  #1409  
mia
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This page shows how to identify the field with the gift card number: https://www.delta.com/content/www/re...te-number.html Scroll down to the Gift Card image. It appears that it always begins with 006. If your card does not look like the electronic or physical version depicted I suggest you call Delta for assistance.
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Old Mar 31, 2021, 2:09 pm
  #1410  
 
Join Date: Jun 2014
Location: MSP
Posts: 53
Originally Posted by gooselee
The expiration date should carry forward so the new one will again expire on 12/31/2022.

Source: I just did this and the eCredit was restored with a 12/31/2022 expiration. This was an eCredit from a flight booked/cancelled in March 2020, so expiration extended due to the COVID adjustments.

I'm not 100% sure how it shows up with partial payments, but if you book a ticket entirely with an eCredit, on the ticket receipt for the new flight it'll also continue to show a 12/31/2022 expiration date since it's tracking the expiration of the prior ticket coupon that was "redeemed" for the new reservation.
Thanks. I did a mini trial myself. Booked a ticket with partial payment using a $13 eCredit with expiration date of 12/31/2022. The ticket receipt I received shows a 3/30/2022 expiration date, so it does not extend it out to the farthest date.
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skor is offline  

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