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Airline fee $250/$200/$100 reimbursement reports: WN (Southwest) only (2020-21)

Old Jan 7, 2020, 8:01 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
Many commonly asked questions are answered in this post.

Reminder: You must enroll and select your airline BEFORE making a reimbursable purchase. http://www.americanexpress.com/airlinechoice -or- "Call the number on the back of your Card to select a qualifying airline."


Wait several hours or even a day before making the purchase, although several DPs show it works without waiting that long.

(Posters often refer to Southwest as WN which is its IATA code. The code SW is assigned to Air Namibia.)
As of late July 2019, direct gift card purchases are no longer reimbursed.
  • What does appear to work is buying flight tickets less than $109, OR using gift cards to get the charged amount down to less than $109. Given Amex's recent behavior in other areas, some feel there is real risk that Amex will decide to claw back this type of reimbursement someday.
  • If you buy a ticket where you use travel funds to reduce the total charge to your Amex below $109, it will be reimbursed.
  • Fees can be reimbursed for any traveler. The name doesn't matter as long as the charge is on your American Express or that of an authorized cardholder.n
  • As of 1/1/22 Gold card accounts do not qualify for airline credit.
Always read the last few pages to get up-to-date DPs.

To read discussion from 2011-2019, click HERE
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Airline fee $250/$200/$100 reimbursement reports: WN (Southwest) only (2020-21)

Old Jan 5, 2020, 8:54 am
  #91  
 
Join Date: Aug 2016
Posts: 39
Originally Posted by smmrfld
Uh oh...purchased $83.98 WN flt on 1/1 with Plat, posted on 1/5, meter moved correctly on 1/4, meter back to $200 today with no credit issued.

Same here, .Meter seems glitchy. I've obsessively been checking and it seems to change depending on different hrs/incognito/app. Still seems promising that meter shows movement even though its back and forth.
Odinson is offline  
Old Jan 5, 2020, 9:06 am
  #92  
 
Join Date: Jun 2011
Posts: 692
Interesting, on normal Chrome my meter is unmoved but I just tried incognito like you suggested and it correctly shows the proper amount of credit that has been used.
compddd is offline  
Old Jan 5, 2020, 9:47 am
  #93  
 
Join Date: Oct 2014
Location: TX, USA
Programs: Bonvoy Plat, Hilton Diamond, IHG SA
Posts: 139
Amex Aspire:
1/1: Purchased 3x $81.99 one-way tickets on same transaction
1/4: Received 3x $81.99 reimbursement
dagangwood is offline  
Old Jan 5, 2020, 9:54 am
  #94  
 
Join Date: Mar 2007
Location: SFO
Posts: 312
Amex Plat:
1/1/20 Purchased WN two flights separately, $89 and $82
1/4/20 credit posted for both
eeeee is offline  
Old Jan 5, 2020, 10:07 am
  #95  
 
Join Date: May 2005
Posts: 4,845
Originally Posted by smmrfld
Uh oh...purchased $83.98 WN flt on 1/1 with Plat, posted on 1/5, meter moved correctly on 1/4, meter back to $200 today with no credit issued.
Update: Credit just posted but meter still incorrect in app, Safari, and Edge.
smmrfld is offline  
Old Jan 5, 2020, 10:12 am
  #96  
 
Join Date: Dec 2007
Location: Westchester Co, NY or Rio Grande Valley, TX or ???
Programs: BAEC G, WN A-, Hyatt G, HH G, MAR T, Hz PC, was [UA2P, FL A+Elite, BD G]
Posts: 2,264
My timeline:

- 1 Jan AM: Called AMEX to change my airline to WN, later that day my accounts show that I have selected WN.
- 2 Jan AM: Bought WN tickets for $103.xx (Gold), $90.xx (Plat), $99.xx (Plat), $24.xx (Plat)
- 5 Jan AM: Gold meter shows all $100 used; Plat meter shows $90.xx used. (Other Plat purchases are still listed as pending.)

I will update as things progress.
HPN-HRL is offline  
Old Jan 5, 2020, 10:19 am
  #97  
 
Join Date: Aug 2018
Location: St. Louis, MO
Posts: 31
Amex GOLD:
1/2: Purchased 1x $71.98 one-way
1/2: Purchases 1x $48.98 one-way

1/4: Received 1x $71.98reimbursement
1/4: Received 1x $28.02reimbursement
Dr.Leo is offline  
Old Jan 5, 2020, 10:36 am
  #98  
 
Join Date: Aug 2019
Posts: 30
Originally Posted by soldja
3 <$100 flights purchased (separate transactions -- 2 cards) on 1/1/20
Transactions posted 1/3/20
Meter moved 1/4/20

Will updated after reimbursement
Update: all reimbursements posted to accounts 1/5/20
soldja is offline  
Old Jan 5, 2020, 10:39 am
  #99  
 
Join Date: Jun 2011
Posts: 692
All of mine just posted as well.
compddd is offline  
Old Jan 5, 2020, 10:51 am
  #100  
 
Join Date: Sep 2017
Posts: 20
purchased $79, $69, and $52 tickets on 1/1, credit posted today on 1/5 for my platinum
prpilot17 is offline  
Old Jan 5, 2020, 10:53 am
  #101  
 
Join Date: Jun 2006
Location: MSY
Programs: DL
Posts: 50
Anyone get this message when cancelling the SW flight?

"Your trip has been cancelled. To obtain information regarding your refund please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792)."

Nothing is showing up under travel funds after the fact and when I put confirmation and my name in nothing shows up.

Last edited by macatak911; Jan 5, 2020 at 11:01 am
macatak911 is offline  
Old Jan 5, 2020, 11:05 am
  #102  
 
Join Date: Oct 2017
Posts: 81
1/1 - purchased $98 ticket
1/5 - received $98 credit
ewrp12 is offline  
Old Jan 5, 2020, 11:08 am
  #103  
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Originally Posted by macatak911
Anyone get this message when cancelling the SW flight? "Your trip has been cancelled. To obtain information regarding your refund please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792)."
Did you buy two WN flights that were overlapping or impossible to connect to?
Tanic is offline  
Old Jan 5, 2020, 11:27 am
  #104  
 
Join Date: Aug 2019
Posts: 30
Originally Posted by macatak911
Anyone get this message when cancelling the SW flight?

"Your trip has been cancelled. To obtain information regarding your refund please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792)."

Nothing is showing up under travel funds after the fact and when I put confirmation and my name in nothing shows up.
Did you request a refund or hold for travel?
soldja is offline  
Old Jan 5, 2020, 11:42 am
  #105  
 
Join Date: Jun 2006
Location: MSY
Programs: DL
Posts: 50
Allegedly systemwide travel voucher issuance system is down so don't cancel anything today until you hear it's working again
macatak911 is offline  

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