Last edit by: rrgg
Many commonly asked questions are answered in this post.
Reminder: You must enroll and select your airline BEFORE making a reimbursable purchase. http://www.americanexpress.com/airlinechoice -or- "Call the number on the back of your Card to select a qualifying airline."
Wait several hours or even a day before making the purchase, although several DPs show it works without waiting that long.
(Posters often refer to Southwest as WN which is its IATA code. The code SW is assigned to Air Namibia.)
As of late July 2019, direct gift card purchases are no longer reimbursed.
To read discussion from 2011-2019, click HERE
Reminder: You must enroll and select your airline BEFORE making a reimbursable purchase. http://www.americanexpress.com/airlinechoice -or- "Call the number on the back of your Card to select a qualifying airline."
Wait several hours or even a day before making the purchase, although several DPs show it works without waiting that long.
(Posters often refer to Southwest as WN which is its IATA code. The code SW is assigned to Air Namibia.)
As of late July 2019, direct gift card purchases are no longer reimbursed.
- What does appear to work is buying flight tickets less than $109, OR using gift cards to get the charged amount down to less than $109. Given Amex's recent behavior in other areas, some feel there is real risk that Amex will decide to claw back this type of reimbursement someday.
- If you buy a ticket where you use travel funds to reduce the total charge to your Amex below $109, it will be reimbursed.
- Fees can be reimbursed for any traveler. The name doesn't matter as long as the charge is on your American Express or that of an authorized cardholder.n
- As of 1/1/22 Gold card accounts do not qualify for airline credit.
To read discussion from 2011-2019, click HERE
Airline fee $250/$200/$100 reimbursement reports: WN (Southwest) only (2020-21)
#91
Join Date: Aug 2016
Posts: 39
Same here, .Meter seems glitchy. I've obsessively been checking and it seems to change depending on different hrs/incognito/app. Still seems promising that meter shows movement even though its back and forth.
#92
Join Date: Jun 2011
Posts: 692
Interesting, on normal Chrome my meter is unmoved but I just tried incognito like you suggested and it correctly shows the proper amount of credit that has been used.
#93
Join Date: Oct 2014
Location: TX, USA
Programs: Bonvoy Plat, Hilton Diamond, IHG SA
Posts: 139
Amex Aspire:
1/1: Purchased 3x $81.99 one-way tickets on same transaction
1/4: Received 3x $81.99 reimbursement
1/1: Purchased 3x $81.99 one-way tickets on same transaction
1/4: Received 3x $81.99 reimbursement
#94
Join Date: Mar 2007
Location: SFO
Posts: 312
Amex Plat:
1/1/20 Purchased WN two flights separately, $89 and $82
1/4/20 credit posted for both
1/1/20 Purchased WN two flights separately, $89 and $82
1/4/20 credit posted for both
#96
Join Date: Dec 2007
Location: Westchester Co, NY or Rio Grande Valley, TX or ???
Programs: BAEC G, WN A-, Hyatt G, HH G, MAR T, Hz PC, was [UA2P, FL A+Elite, BD G]
Posts: 2,264
My timeline:
- 1 Jan AM: Called AMEX to change my airline to WN, later that day my accounts show that I have selected WN.
- 2 Jan AM: Bought WN tickets for $103.xx (Gold), $90.xx (Plat), $99.xx (Plat), $24.xx (Plat)
- 5 Jan AM: Gold meter shows all $100 used; Plat meter shows $90.xx used. (Other Plat purchases are still listed as pending.)
I will update as things progress.
- 1 Jan AM: Called AMEX to change my airline to WN, later that day my accounts show that I have selected WN.
- 2 Jan AM: Bought WN tickets for $103.xx (Gold), $90.xx (Plat), $99.xx (Plat), $24.xx (Plat)
- 5 Jan AM: Gold meter shows all $100 used; Plat meter shows $90.xx used. (Other Plat purchases are still listed as pending.)
I will update as things progress.
#97
Join Date: Aug 2018
Location: St. Louis, MO
Posts: 31
Amex GOLD:
1/2: Purchased 1x $71.98 one-way
1/2: Purchases 1x $48.98 one-way
1/4: Received 1x $71.98reimbursement
1/4: Received 1x $28.02reimbursement
1/2: Purchased 1x $71.98 one-way
1/2: Purchases 1x $48.98 one-way
1/4: Received 1x $71.98reimbursement
1/4: Received 1x $28.02reimbursement
#100
Join Date: Sep 2017
Posts: 20
purchased $79, $69, and $52 tickets on 1/1, credit posted today on 1/5 for my platinum
#101
Join Date: Jun 2006
Location: MSY
Programs: DL
Posts: 50
Anyone get this message when cancelling the SW flight?
"Your trip has been cancelled. To obtain information regarding your refund please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792)."
Nothing is showing up under travel funds after the fact and when I put confirmation and my name in nothing shows up.
"Your trip has been cancelled. To obtain information regarding your refund please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792)."
Nothing is showing up under travel funds after the fact and when I put confirmation and my name in nothing shows up.
Last edited by macatak911; Jan 5, 2020 at 11:01 am
#103
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Did you buy two WN flights that were overlapping or impossible to connect to?
#104
Join Date: Aug 2019
Posts: 30
Anyone get this message when cancelling the SW flight?
"Your trip has been cancelled. To obtain information regarding your refund please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792)."
Nothing is showing up under travel funds after the fact and when I put confirmation and my name in nothing shows up.
"Your trip has been cancelled. To obtain information regarding your refund please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792)."
Nothing is showing up under travel funds after the fact and when I put confirmation and my name in nothing shows up.
#105
Join Date: Jun 2006
Location: MSY
Programs: DL
Posts: 50
Allegedly systemwide travel voucher issuance system is down so don't cancel anything today until you hear it's working again