Transferring Back MR Points from Aeroplan?
Nov 26, 2019, 11:44 am
#1
Original Poster
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039
Transferring Back MR Points from Aeroplan?
Long story short, I transferred about 115k worth of MR to Aeroplan a couple days ago to book 2 business class tickets that we're available (according to Expert Flyer and United there were 5 seats available for this flight in April 2020). When I went to book the flights, Aeroplan's website error'd out multiple times and when I finally got someone on the phone, they told me they couldn't book the flights as my Aeroplan account had been "manually migrated" to the new system and would take 48+ hours to do so.
Upon checking this morning, the flights are no longer available and I'd prefer to have the points back in my MR so I can potentially transfer to other partners if flights with Aeroplan don't open up. Considering the circumstances around this incident, who would I contact to try to get the point transfer reversed - Amex or Aeroplan?
Upon checking this morning, the flights are no longer available and I'd prefer to have the points back in my MR so I can potentially transfer to other partners if flights with Aeroplan don't open up. Considering the circumstances around this incident, who would I contact to try to get the point transfer reversed - Amex or Aeroplan?
Nov 26, 2019, 12:03 pm
#2
formerly BackSlash3
Join Date: Oct 2005
Location: YYZ Realistically, YKZ Aspirationally
Programs: AC P25, Marriott Gold, IHG Diamond AMB
Posts: 452
IIRC the terms you agree to when you imitate the transfer from the MR website is that the transfer is uncancellable and irrevocable.
I believe you’re stuck with your AE miles. It was just terrible timing with the AC transition to Amadeus and the AC takeover of AE being implemented.
Sorry I don’t have better news
I believe you’re stuck with your AE miles. It was just terrible timing with the AC transition to Amadeus and the AC takeover of AE being implemented.
Sorry I don’t have better news
Nov 26, 2019, 4:46 pm
#4
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
What about trying to get AP to open up award space? There should be a record of your call and notice of the 48hr hold. Also unlikely, but maybe worth a shot.
Nov 27, 2019, 10:45 am
#5
Original Poster
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039