Signed up with targeted 100k bonus, AMEX now says no bonus at all? [Resolved]
Nov 24, 2019, 12:12 pm
#1
Original Poster
Join Date: May 2019
Posts: 13
Signed up with targeted 100k bonus, AMEX now says no bonus at all? [Resolved]
Applied for AMEX Platinum in mid-October and was approved over the telephone after verifying address information a few days later. Since then, I have worked diligently to meet the minimum spend requirement. Yesterday I contacted AMEX CS to eliminate cash advances and asked to check on my progress. CS stated that there is NO sign up bonus on my account, not even 60k. I offered to cancel my account as I would have never applied for a no bonus card. CS said he would begin an investigation into the bonus.
Has this happened to anyone else, and was there a happy resolution? I have until December 11 to cancel and recoup the annual fee.
Has this happened to anyone else, and was there a happy resolution? I have until December 11 to cancel and recoup the annual fee.
Nov 24, 2019, 5:07 pm
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,949
If you are not eligible for the offer that you tried to use American Express will not substitute another bonus.
How did you receive the targeted bonus, by email or postal mail? (If you "found" the bonus online and were not targeted, you are not eligible.)
Do you still have a copy of the targeted invitation?
Did you initially apply online, and save a copy of the screen showing the 100,000 point bonus? Telephone applications are not eligible if the terms of the offer require an online application.
