MR from Rakuten Not Posting/Missing

Old Oct 31, 19, 12:35 pm
  #1  
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MR from Rakuten Not Posting/Missing

Love the ability to earn more MR with Rakuten/Ebates but has anyone else had issues getting their points? I only recently started using the portal but had my first "Big Fat Check" to MR on 8/8 yet I still do no see them in my account.

Rakuten shows this:
3,808 points were transferred to your American Express account on 8/8/19.

I have already contacted AMEX but haven't heard anything back besides the initial contact of them saying they don't see the points. I have another 4k able to be transferred on 11/15 but I am worried these will again not show up...

What else can I do?
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Old Oct 31, 19, 12:43 pm
  #2  
 
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My August MR statement shows a posting on 8/12 as "Ebates Additional MR Points". I'd contact Rakuten and show them the contact from Amex confirming they never arrived.
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Old Oct 31, 19, 12:49 pm
  #3  
mia
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My August points posted on the 14th:



Ebates Additional MR Points
These points have been added because of an offer or qualifying purchases made.
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Old Oct 31, 19, 1:17 pm
  #4  
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Thanks both! I have pinged Rakuten to see if there is a disconnect
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Old Oct 31, 19, 3:55 pm
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Mine posted on 8/12 so somewhere there must be a problem. Hope you can sort it quickly
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Old Oct 31, 19, 7:42 pm
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just keep calling them
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Old Oct 31, 19, 7:46 pm
  #7  
 
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I have had an issue when I leave my adblocker on.
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Old Nov 1, 19, 6:44 am
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Originally Posted by cayohueso View Post
I have had an issue when I leave my adblocker on.
getting points credited but not iro payout of collected points
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Old Nov 2, 19, 11:48 am
  #9  
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Originally Posted by blitzen View Post
getting points credited but not iro payout of collected points
According to this post by DoC:

Ebates: You Can Now Switch Your Account from Cash-Earn to Membership Rewards Points-Earn

"Note: prior cashback earned will be paid out in cash; it can’t be converted to points."
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Old Nov 2, 19, 2:41 pm
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Originally Posted by sdsearch View Post
According to this post by DoC:

Ebates: You Can Now Switch Your Account from Cash-Earn to Membership Rewards Points-Earn

"Note: prior cashback earned will be paid out in cash; it canít be converted to points."
A) the tread is about MR
b) adblocket prevents Rakuten to credit your account MR or cash doesnít matter
c) no one talks about conversion
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