Centurion card (USA) refresh. Some benefits removed/added. $5k annual fee.
Apr 20, 2022, 9:18 am
#856
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
Apr 22, 2022, 12:03 pm
#857
Join Date: Apr 2006
Location: NYC
Posts: 1,007
I’ve been in touch with my Cent team in the last few days arranging some travel, rentals & tracking of a rare bottle of bubbly out of state. Got a response just now and this is the first time this disclaimer appears on the bottom. Not a good look, Amex…..
May 7, 2022, 11:53 pm
#859
Join Date: Nov 2019
Posts: 7
20 year Centurion member and it's beyond horrible. Whoever thought this pod system was a good idea might have made the worst decision imaginable. But moreover, we pay $5,000 a card and can't even get through to anyone. All hours. The reps don't know the benefits well either, and often I am the one informing them of what I need to redeem. And I could go on and on about the errors. The relationship manager is a joke. I miss the old days when you spoke to the reps in Fort Lauderdale. It was a solid machine and a solid program. Complete was of $ at this point and shocked anyone would want this. When renewal comes up in October, I'm dumping it.
May 8, 2022, 6:35 am
#860
Join Date: Mar 2017
Programs: UA GS, Hyatt, Marriott
Posts: 263
May 8, 2022, 10:33 am
#861
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
May 8, 2022, 10:34 am
#862
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
20 year Centurion member and it's beyond horrible. Whoever thought this pod system was a good idea might have made the worst decision imaginable. But moreover, we pay $5,000 a card and can't even get through to anyone. All hours. The reps don't know the benefits well either, and often I am the one informing them of what I need to redeem. And I could go on and on about the errors. The relationship manager is a joke. I miss the old days when you spoke to the reps in Fort Lauderdale. It was a solid machine and a solid program. Complete was of $ at this point and shocked anyone would want this. When renewal comes up in October, I'm dumping it.
May 8, 2022, 12:15 pm
#863
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
May 8, 2022, 12:50 pm
#865
Join Date: Jun 2009
Programs: AMEX Business Centurion
Posts: 418
20 year Centurion member and it's beyond horrible. Whoever thought this pod system was a good idea might have made the worst decision imaginable. But moreover, we pay $5,000 a card and can't even get through to anyone. All hours. The reps don't know the benefits well either, and often I am the one informing them of what I need to redeem. And I could go on and on about the errors. The relationship manager is a joke. I miss the old days when you spoke to the reps in Fort Lauderdale. It was a solid machine and a solid program. Complete was of $ at this point and shocked anyone would want this. When renewal comes up in October, I'm dumping it.
May 8, 2022, 12:52 pm
#866
Join Date: Mar 2017
Programs: UA GS, Hyatt, Marriott
Posts: 263
May 8, 2022, 2:37 pm
#867
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
May 10, 2022, 12:02 am
#868
Join Date: Nov 2019
Posts: 7
May 10, 2022, 4:46 pm
#870
Join Date: Mar 2017
Programs: UA GS, Hyatt, Marriott
Posts: 263
I looked at the website and the language about the Mandarin Oriental, Ritz et al. having this benefit is gone, but it does say what I quote below. Is this better, in that it's not restricted to selected hotels only? I wonder what I'm missing, since I find it all too likely the benefit was eroded (which would take enormous chutzpah given what is going on right now with the service).
With each Centurion Fine Hotels + Resorts® booking, receive:
With each Centurion Fine Hotels + Resorts® booking, receive:
- Room upgrade at time of reservation, if available1
- With a minimum two-night stay, receive an additional Centurion benefit of a US$100 or US$200 food & beverage or spa credit