Amex Gift Cards Never Work at Hotels

Old Sep 2, 19, 8:18 am
  #1  
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Location: Scottsdale, Arizona
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Amex Gift Cards Never Work at Hotels

Not so much Delta related, but the question has to do with the Amex gift cards as a choice for Delta Voluntary Denied Boarding.

I received a $800 Amex gift card from Delta a few weeks ago, and tired to use at a couple hotels as payment when I checked out.

Both times it was declined despite the amount being less than what's on the card. Again, I didn't give at check-in so it wasn't authorized for a higher amount, just tried to make a payment upon check-out.

Has anyone else had experiences trying to redeem Amex gift cards at hotels and not being successful?
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Old Sep 2, 19, 8:40 am
  #2  
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Sending this to the American Express forum for better response.

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Old Sep 2, 19, 8:59 am
  #3  
mia
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Originally Posted by WScottsdaleInsider View Post
.... declined ....
When you contacted American Express, could they see that a transaction had been attempted and provide a reason for the failure? Card approval isn't a binary Approved/Declined process, but some clerks treat anything other than Approved as Declined, instead of providing additional details.

Last edited by mia; Sep 2, 19 at 9:48 am
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Old Sep 2, 19, 2:51 pm
  #4  
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Originally Posted by mia View Post
When you contacted American Express, could they see that a transaction had been attempted and provide a reason for the failure? Card approval isn't a binary Approved/Declined process, but some clerks treat anything other than Approved as Declined, instead of providing additional details.
Nothing ever showed up as a transaction on their end when I called.
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