Amex Gift Cards Never Work at Hotels
Sep 2, 2019, 8:18 am
#1
Original Poster
Join Date: Feb 2008
Location: Scottsdale, Arizona
Posts: 1,002
Amex Gift Cards Never Work at Hotels
Not so much Delta related, but the question has to do with the Amex gift cards as a choice for Delta Voluntary Denied Boarding.
I received a $800 Amex gift card from Delta a few weeks ago, and tired to use at a couple hotels as payment when I checked out.
Both times it was declined despite the amount being less than what's on the card. Again, I didn't give at check-in so it wasn't authorized for a higher amount, just tried to make a payment upon check-out.
Has anyone else had experiences trying to redeem Amex gift cards at hotels and not being successful?
I received a $800 Amex gift card from Delta a few weeks ago, and tired to use at a couple hotels as payment when I checked out.
Both times it was declined despite the amount being less than what's on the card. Again, I didn't give at check-in so it wasn't authorized for a higher amount, just tried to make a payment upon check-out.
Has anyone else had experiences trying to redeem Amex gift cards at hotels and not being successful?
Sep 2, 2019, 8:40 am
#2
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Sending this to the American Express forum for better response.
Ryandc99, Moderator Delta Air Lines
Ryandc99, Moderator Delta Air Lines
Sep 2, 2019, 8:59 am
#3
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
When you contacted American Express, could they see that a transaction had been attempted and provide a reason for the failure? Card approval isn't a binary Approved/Declined process, but some clerks treat anything other than Approved as Declined, instead of providing additional details.
Last edited by mia; Sep 2, 2019 at 9:48 am
Sep 2, 2019, 2:51 pm
#4
Original Poster
Join Date: Feb 2008
Location: Scottsdale, Arizona
Posts: 1,002
When you contacted American Express, could they see that a transaction had been attempted and provide a reason for the failure? Card approval isn't a binary Approved/Declined process, but some clerks treat anything other than Approved as Declined, instead of providing additional details.