AMEXTravel.com air ticket free cancel period

Old Aug 10, 19, 8:21 pm
  #1  
Original Poster
 
Join Date: Feb 2000
Posts: 4,190
AMEXTravel.com air ticket free cancel period

If I purchase an air ticket on AA from AMEXTravel.com on Friday 10AM, when does my free cancel window end?

1. Saturday 10AM (like AA.com)
2. Saturday end of day (like DL.com)
3. Monday end of day (like Priceline)

* the time zone for end of day i assume is Chicago

Last edited by Colin; Aug 10, 19 at 8:29 pm
Colin is offline  
Old Aug 10, 19, 10:15 pm
  #2  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 38,592
I expect you have already read this, but just in case:

For some airfares, if you cancel within 24 hours, no penalty fees apply. When you cancel your flight within the 24-hour courtesy cancel, the transaction is voided as if it never happened. You won't see a charge on your statement for the flight you canceled
Read more...

https://help.amextravel.com/service/.../myTrips/21795
mia is offline  
Old Aug 11, 19, 12:06 pm
  #3  
 
Join Date: May 2002
Location: Arizona
Posts: 4,581
<<1. Saturday 10AM (like AA.com) >> AA might have this writing but I have seemed to find it is actually the following day as in 11:59pm. I do not think it is a exception for just me or an Exec Plat.
Centurion is offline  
Old Aug 12, 19, 9:59 am
  #4  
Original Poster
 
Join Date: Feb 2000
Posts: 4,190
i did a Chat with an AMEXTravel.com agent who said the answer is #1.
a ticket issued at 10AM Friday must be cancelled by 10AM Saturday.

related, a PTS agent says the answer is a new #4
a ticket issued at 10AM Friday must be voided by 10AM Monday.
i suspect she was just going by-the-book and that in reality the system would permit the void until end of day Monday.
Colin is offline  
Old Aug 13, 19, 7:49 am
  #5  
Suspended
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG75K; Marriott Titanium; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 41,378
At booking AMEX expressly says 24 hours from issuance. I would not take a chance on it being one second more generous than that.
Kacee is offline  
Old Aug 13, 19, 8:44 am
  #6  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 38,592
Originally Posted by Kacee View Post
.... 24 hours from issuance......
24 hours from when the ticket is issued, or from when the reservation is entered?
mia is offline  
Old Aug 13, 19, 10:05 am
  #7  
Suspended
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG75K; Marriott Titanium; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 41,378
Originally Posted by mia View Post
24 hours from when the ticket is issued, or from when the reservation is entered?
It says "booking." I assumed that refers to ticket issuance (which is when payment occurs) but you're right there's an ambiguity.
Kacee is offline  

Thread Tools
Search this Thread