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-   -   AMEXTravel.com air ticket free cancel period (https://www.flyertalk.com/forum/american-express-membership-rewards/1982459-amextravel-com-air-ticket-free-cancel-period.html)

Colin Aug 10, 2019 8:21 pm

AMEXTravel.com air ticket free cancel period
 
If I purchase an air ticket on AA from AMEXTravel.com on Friday 10AM, when does my free cancel window end?

1. Saturday 10AM (like AA.com)
2. Saturday end of day (like DL.com)
3. Monday end of day (like Priceline)

* the time zone for end of day i assume is Chicago

mia Aug 10, 2019 10:15 pm

I expect you have already read this, but just in case:


For some airfares, if you cancel within 24 hours, no penalty fees apply. When you cancel your flight within the 24-hour courtesy cancel, the transaction is voided as if it never happened. You won't see a charge on your statement for the flight you canceled
Read more...

https://help.amextravel.com/service/.../myTrips/21795

Centurion Aug 11, 2019 12:06 pm

<<1. Saturday 10AM (like AA.com) >> AA might have this writing but I have seemed to find it is actually the following day as in 11:59pm. I do not think it is a exception for just me or an Exec Plat.

Colin Aug 12, 2019 9:59 am

i did a Chat with an AMEXTravel.com agent who said the answer is #1.
a ticket issued at 10AM Friday must be cancelled by 10AM Saturday.

related, a PTS agent says the answer is a new #4
a ticket issued at 10AM Friday must be voided by 10AM Monday.
i suspect she was just going by-the-book and that in reality the system would permit the void until end of day Monday.

Kacee Aug 13, 2019 7:49 am

At booking AMEX expressly says 24 hours from issuance. I would not take a chance on it being one second more generous than that.

mia Aug 13, 2019 8:44 am


Originally Posted by Kacee (Post 31411116)
.... 24 hours from issuance......

24 hours from when the ticket is issued, or from when the reservation is entered?

Kacee Aug 13, 2019 10:05 am


Originally Posted by mia (Post 31411288)
24 hours from when the ticket is issued, or from when the reservation is entered?

It says "booking." I assumed that refers to ticket issuance (which is when payment occurs) but you're right there's an ambiguity.


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