AMEX loses income and address info

Old Aug 2, 19, 4:21 pm
  #1  
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AMEX loses income and address info

Thus afternoon I received an email reporting that AMEX had tried to send me mail about one of my cards, but wasn’t able to do so. I was urged to update my address immediately. The option to go paperless was also mentioned. Nothing about my address has changed, so I was skeptical. I thought it might be a scam, or might be an effort by AMEX to nag me into going paperless. Rather than use any links in the email, I opened the AMEX app on my phone and found that indeed, my street address was there, but my city, state and zip code were blank. I provided the missing information. I noticed an option to update my income, and on a whim, opened it. My annual income was shown as $1000000000! I may not have the number of zeros right, but it was a 1 followed by the field filled with zeros. I corrected that.

i have several AMEX cards, and checked the others. The income info had updated between cards, but address didn’t. All my other cards were missing address information, so I updated them all.

This wasn’t really a major problem, but I am curious if this has happened to anyone else, or if I can get any insight from the group here. I scrolled through several pages of messages checking subjects, and tried searching for “address” and got a horde of responses, apologies if this has been asked and I overlooked it.

Last edited by Mike B; Aug 3, 19 at 2:12 pm
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Old Aug 3, 19, 12:44 pm
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I just checked mine and the city and state and zip code were also blank. For both personal and corporate cards.
The income was there.

But I don't think the address stuff is a bug, because I just suppose they don't provide any info when updating?
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Old Aug 3, 19, 12:45 pm
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Originally Posted by Mike B View Post
....I opened the Hilton app on my phone ....
Hilton or American Express?
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Old Aug 3, 19, 2:12 pm
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Originally Posted by mia View Post
Hilton or American Express?
oops! Got to go fix that!
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Old Aug 3, 19, 2:57 pm
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Originally Posted by Mike B View Post
I opened the AMEX app on my phone and found that indeed, my street address was there, but my city, state and zip code were blank. I provided the missing information... All my other cards were missing address information, so I updated them all.
I had exactly the same experience this week. Amex emailed me to say they had tried to send me a paper document but my address record was incomplete. I went into my account using a web browser and found what you found. I suppose they performed an update, mishandled some customer records, and dropped some data.
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Old Aug 3, 19, 3:14 pm
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Originally Posted by BearX220 View Post
I suppose they performed an update, mishandled some customer records, and dropped some data.
Maybe they can just sync their data with that leaked from their friends at Cap One.
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Old Aug 4, 19, 5:44 pm
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Originally Posted by BearX220 View Post
I had exactly the same experience this week. Amex emailed me to say they had tried to send me a paper document but my address record was incomplete. I went into my account using a web browser and found what you found. I suppose they performed an update, mishandled some customer records, and dropped some data.
that's pretty scary
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Old Aug 5, 19, 7:34 am
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Originally Posted by cfischer View Post
that's pretty scary
I wish they'd handle records of my charges with the same nonchalance.
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Old Aug 5, 19, 8:50 pm
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Originally Posted by Gasolin View Post
I just checked mine and the city and state and zip code were also blank. For both personal and corporate cards.
The income was there.

But I don't think the address stuff is a bug, because I just suppose they don't provide any info when updating?

Read the box below your address. For security they intentionally hide your City, State and Zip Code



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Old Aug 7, 19, 5:52 am
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Then why are they contacting us to complain the address files are incomplete?
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