Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > American Express | Membership Rewards
Reload this Page >

Tried transferring points to Virgin Atlantic (VS) but points returned

Tried transferring points to Virgin Atlantic (VS) but points returned

Old Jul 2, 19, 1:32 am
  #1  
Original Poster
 
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 552
Tried transferring points to Virgin Atlantic (VS) but points returned

Tried transferring points to virgin atlantic today but points returned. Anyone ever had this happen? Know what the reason could be?
happyvoid is offline  
Old Jul 2, 19, 6:47 am
  #2  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 38,592
Was the transfer to primary cardholder's Flying Club account?
mia is online now  
Old Jul 2, 19, 8:53 am
  #3  
 
Join Date: Oct 2010
Posts: 26
Originally Posted by happyvoid View Post
Tried transferring points to virgin atlantic today but points returned. Anyone ever had this happen? Know what the reason could be?
That happened to me about 1.5 months ago. I had to call Amex and they were able to do the transfer over the phone. They didn't see anything wrong with the initial transaction and blamed Virgin's system. Points showed up instantly when the rep initiated the transfer.
jgor123 is offline  
Old Jul 2, 19, 4:07 pm
  #4  
 
Join Date: Jan 2016
Posts: 97
I had the same problem. AmEx said that Virgin Atlantic rejected the transfer. VA had an outage/update problem yesterday with their Flying Club website that maybe caused the problem. Of course, I didn't find out about it until today when I was checking my account and the transfer bonus is no longer going. AmEx wouldn't give me any relief. VA recognized that it was probably due to some updates to their website they were doing, but wouldn't give me any courtesy points due to their screw up. I have transferred points successfully before, so it wasn't the wrong Flying Club number and I'm the primary cardholder so it's not being transferred to an authorized user's Flying Club account. Virgin Atlantic told me to talk to American Express and American Express told me to talk to VA. Very frustrating.
kciflyer is offline  
Old Jul 3, 19, 10:18 am
  #5  
 
Join Date: Feb 2005
Location: Marin County, California
Programs: Amex Centurion
Posts: 375
Originally Posted by happyvoid View Post
Tried transferring points to virgin atlantic today but points returned. Anyone ever had this happen? Know what the reason could be?
Maybe Virgin (or Amex) was in the process of bringing down whatever programming they need to do to remove the 30% transfer bonus they had in place for two months that ended on 7/1/19. That could explain a snafu.

Based on your post date it appears you missed the bonus by one day?
TravelStar is offline  
Old Jul 11, 19, 11:35 am
  #6  
Original Poster
 
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 552
I just got a phone call from the membership rewards department, got all worried. and when i called back and ask why they call they said it was just to verify that the rejected points came back to my account
happyvoid is offline  

Thread Tools
Search this Thread