AMEX Priority Pass will exclude Restaurants (August 2019)
Aug 2, 2019, 5:56 am
#377
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Aug 2, 2019, 6:55 am
#378
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Aug 2, 2019, 3:43 pm
#379
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,675
Aug 2, 2019, 3:46 pm
#380
Join Date: Dec 2001
Location: CP-ASEL,AMEL,G-IA in Tucson, Arizona, United States
Posts: 1,124
They disappeared for me as well when I logged into the PP website. Certain airports will still appear, but with no lounges available. I can still review and rate visits that occurred prior to August 1.
Aug 3, 2019, 5:02 am
#382
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,041
Aug 3, 2019, 5:46 pm
#383
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
At least in Canada AMEX has always advertised this benefit as a lounge benefit. I don't think they have ever said the PP program is intended to apply at restaurants. I am disappointed with the decision but I would not describe it as bait and switch.
Aug 3, 2019, 7:55 pm
#384
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
An example from my real life job just this past week. We altered a customer facing database and told all of our users multiple times over the course of the 2 weeks prior, including an email announcement dedicated just to the change. When it changed, the emails rolled in. "Why'd this change?" Why didn't I receive any notice?" and on and on. All of the answers were in the emails and documentation you were sent, but obviously didn't read. As they say, you can lead a horse to water but you can't make it drink.
Aug 4, 2019, 2:38 am
#385
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
Because people don't read, and we vastly overestimate how many people actually pay attention to announcements of changes.
An example from my real life job just this past week. We altered a customer facing database and told all of our users multiple times over the course of the 2 weeks prior, including an email announcement dedicated just to the change. When it changed, the emails rolled in. "Why'd this change?" Why didn't I receive any notice?" and on and on. All of the answers were in the emails and documentation you were sent, but obviously didn't read. As they say, you can lead a horse to water but you can't make it drink.
An example from my real life job just this past week. We altered a customer facing database and told all of our users multiple times over the course of the 2 weeks prior, including an email announcement dedicated just to the change. When it changed, the emails rolled in. "Why'd this change?" Why didn't I receive any notice?" and on and on. All of the answers were in the emails and documentation you were sent, but obviously didn't read. As they say, you can lead a horse to water but you can't make it drink.
Aug 5, 2019, 11:57 am
#387
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,846
Aug 7, 2019, 9:33 pm
#388
Join Date: Sep 2008
Posts: 7,875
So, I think there is some change on their side too, so they know it.
Aug 7, 2019, 9:47 pm
#389
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
Aug 8, 2019, 2:53 pm
#390
Join Date: Mar 2008
Posts: 11
The Bracket Room - DCA
Great experience at the Bracket Room in DCA. Bartender is asking customers who they have their Priority Pass with and telling AMEX holders that their non lounge benifit is no longer valid.
https://viewfromthewing.boardingarea...aurant-credit/[/QUOTE]
https://viewfromthewing.boardingarea...aurant-credit/[/QUOTE]