MR (USA) to Aeroplan transfer "rejected"

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Old May 17, 19, 9:18 pm
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MR (USA) to Aeroplan transfer "rejected"

A few days ago I transferred 200,000 MR points to Aeroplan. The points posted to Aeroplan instantly, which I used to book some flights. But today, I got a call from Amex saying that the transfer was rejected by Aeroplan and they are redepositing the points to my MR account. The Amex rep said it was the first time he'd ever heard of something like this, but everything on Amex's end looked fine and my MR balance includes the 200k points that I had transferred. I called Aeroplan after and they said there weren't any issues on their end either, and the flights I booked are all ticketed (I also double-checked the PNRs with the carriers and they are confirmed). So right now I magically have duplicate 200k points in both my MR and Aeroplan accounts (minus what I redeemed for flights).

Has anyone else experienced this problem? Will Amex eventually actually reverse the transfer (either taking the points back from Aeroplan, causing my account to go negative, or reducing my MR balance)?
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Old Yesterday, 4:33 am
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mia
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Originally Posted by itsOL View Post
....

Has anyone else experienced this problem? ....
Yes:

Transfer from MR (Canada) to Aeroplan rejected
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Old Yesterday, 7:02 am
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Originally Posted by mia View Post
That thread doesn't seem to impart any actionable wisdom... (unless I missed it)

Regards
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Old Yesterday, 7:06 am
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The risk is that, in the simplest terms, AP has not been "paid" for the tickets, will eventually tumble to that fact, and cancel them. Why this may have occurred is irrelevant.

At a later date, the seats may not be available and that presents a whole series of other issues.

I would do a three-way call with Amex and AP and resolve this. Bottom line, if both are satisfied, you have obtained your tickets for free. But, it is rare that unpaid tickets remain live. At least with cash tickets, if there is an add/collect, you simply pay it.
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Old Yesterday, 7:35 am
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mia
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We do have another report, from this week, of a transfer to AC that was not completed timely, but no information about final outcome:

https://www.flyertalk.com/forum/31100541-post248.html

We also have reports from a few other partner airlines of transfers that were apparently rejected, but were actually completed, and there was a temporary points discrepancy, which was resolved after a time.
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Old Today, 5:35 am
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Originally Posted by mia View Post
We do have another report, from this week, of a transfer to AC that was not completed timely, but no information about final outcome:

https://www.flyertalk.com/forum/31100541-post248.html

We also have reports from a few other partner airlines of transfers that were apparently rejected, but were actually completed, and there was a temporary points discrepancy, which was resolved after a time.
Thanks mia.

Geez... these type of things are incredibly frustrating. This type of transaction isn't rocket science and should just "work."

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