MR (USA) to Aeroplan transfer "rejected"
May 17, 2019, 9:18 pm
#1
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: Aeroplan, A3*G, NEXUS, SPG Gold
Posts: 25
MR (USA) to Aeroplan transfer "rejected"
A few days ago I transferred 200,000 MR points to Aeroplan. The points posted to Aeroplan instantly, which I used to book some flights. But today, I got a call from Amex saying that the transfer was rejected by Aeroplan and they are redepositing the points to my MR account. The Amex rep said it was the first time he'd ever heard of something like this, but everything on Amex's end looked fine and my MR balance includes the 200k points that I had transferred. I called Aeroplan after and they said there weren't any issues on their end either, and the flights I booked are all ticketed (I also double-checked the PNRs with the carriers and they are confirmed). So right now I magically have duplicate 200k points in both my MR and Aeroplan accounts (minus what I redeemed for flights).
Has anyone else experienced this problem? Will Amex eventually actually reverse the transfer (either taking the points back from Aeroplan, causing my account to go negative, or reducing my MR balance)?
Has anyone else experienced this problem? Will Amex eventually actually reverse the transfer (either taking the points back from Aeroplan, causing my account to go negative, or reducing my MR balance)?
May 18, 2019, 4:33 am
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
May 18, 2019, 7:02 am
#3
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,041
Regards
May 18, 2019, 7:06 am
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The risk is that, in the simplest terms, AP has not been "paid" for the tickets, will eventually tumble to that fact, and cancel them. Why this may have occurred is irrelevant.
At a later date, the seats may not be available and that presents a whole series of other issues.
I would do a three-way call with Amex and AP and resolve this. Bottom line, if both are satisfied, you have obtained your tickets for free. But, it is rare that unpaid tickets remain live. At least with cash tickets, if there is an add/collect, you simply pay it.
At a later date, the seats may not be available and that presents a whole series of other issues.
I would do a three-way call with Amex and AP and resolve this. Bottom line, if both are satisfied, you have obtained your tickets for free. But, it is rare that unpaid tickets remain live. At least with cash tickets, if there is an add/collect, you simply pay it.
May 18, 2019, 7:35 am
#5
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
We do have another report, from this week, of a transfer to AC that was not completed timely, but no information about final outcome:
https://www.flyertalk.com/forum/31100541-post248.html
We also have reports from a few other partner airlines of transfers that were apparently rejected, but were actually completed, and there was a temporary points discrepancy, which was resolved after a time.
https://www.flyertalk.com/forum/31100541-post248.html
We also have reports from a few other partner airlines of transfers that were apparently rejected, but were actually completed, and there was a temporary points discrepancy, which was resolved after a time.
May 19, 2019, 5:35 am
#6
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,041
We do have another report, from this week, of a transfer to AC that was not completed timely, but no information about final outcome:
https://www.flyertalk.com/forum/31100541-post248.html
We also have reports from a few other partner airlines of transfers that were apparently rejected, but were actually completed, and there was a temporary points discrepancy, which was resolved after a time.
https://www.flyertalk.com/forum/31100541-post248.html
We also have reports from a few other partner airlines of transfers that were apparently rejected, but were actually completed, and there was a temporary points discrepancy, which was resolved after a time.
Geez... these type of things are incredibly frustrating. This type of transaction isn't rocket science and should just "work."
Regards