Aspire Card Two Annual Fees(?)

Old Apr 22, 19, 9:04 pm
  #1  
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Join Date: Jan 2013
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Aspire Card Two Annual Fees(?)

In December 2018, I upgraded from the Ascend card to the Aspire, and I knew it was $450 AF. I assumed the AF would hit in the first or second cycle. On my March statement, I saw a Membership Fee of $75. I paid it, thinking I would now owe $375. So in April statement, there is a second Membership Fee of $450.
I called in to question this, and long story short, here is what they explained:
The Aspire benefits began in December when I upgraded from the old-Ascend. $450 per year divided by 12 months is $37.50 per month. So they charged me for January and February. $37.50 x 2 months = $75. Then in March, my full, non-prorated AF began. That is $450.
So I asked, why not charge me the full $450 in December 2018. Why make me pay for the rest of my old-ascend term, and then re-bill me $450? The way they do it, I'm paying two separate membership fees, two separate months in a row. She kept telling me that it's because of the cycle of my old-ascend card. I believe that, but still I asked for a credit back on that $75. As I'm now paying $525 for membership that began last December. No dice.

Is this a possible HUCA situation where someone might see my side and give me a courtesy credit of $75? If not, without a good secure message system at Amex, where's a good address to write to someone?
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Old Apr 22, 19, 9:34 pm
  #2  
 
Join Date: Jun 2014
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Would you be ok for your annual cycle to end in December if you get the $75 credit back as oppose March. Since they are prorating annual fees; if you plan to keep the card for the foreseeable future, I don't see how it'll make any difference. Or is there some sort of annual cycle based benefits?
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Old Apr 22, 19, 9:58 pm
  #3  
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Originally Posted by gsxsilver View Post
Would you be ok for your annual cycle to end in December if you get the $75 credit back as oppose March. Since they are prorating annual fees; if you plan to keep the card for the foreseeable future, I don't see how it'll make any difference. Or is there some sort of annual cycle based benefits?
Good question. Yes'd I'd prefer the cycle be December to December, and I would pay the $375 from now until in December. But you're right about it not making a difference. Just seems trouble some to pay a one-time annual fee (or a portion of it) TWO months in a row.
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Old Apr 23, 19, 2:19 am
  #4  
Formerly known as stellertony
 
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I think prorating the annual fee to keep you on the same cycle is what allows you to maintain the same account and card number - changing the account anniversary date and corresponding annual fee cycle seems like it would require closing your existing account and opening a new one.

Did you get a corresponding refund for two months worth of the Ascend annual fee?
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Old Apr 23, 19, 12:30 pm
  #5  
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Originally Posted by tonei View Post

Did you get a corresponding refund for two months worth of the Ascend annual fee?
Good point, no I didn't. Although I can't honestly remember if the Ascend had an AF or not. I think so. One of the things I mentioned on the phone was that I'd be better off closing the Ascend card in December and then immediately opening the Aspire. She said yes. LOL
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