Business Platinum (USA) Dell benefit.
Dec 17, 19, 2:42 am
#92
Join Date: Sep 2008
Posts: 7,702
Originally Posted by Sandeep1
Tried getting the MX 3 wireless mouse for $100, order was successfully placed. And then order was cancelled without notification. I saw the pending Dell charge just disappear off my card so I knew something was up. I tried to call Dell but had a 40 minute wait which certainly isn't worth it.
I'm trying a 2nd order again this time, 5 smart bulbs for my dad. If this gets auto-cancelled, I will give up as well. Not worth the aggravation.
I'm trying a 2nd order again this time, 5 smart bulbs for my dad. If this gets auto-cancelled, I will give up as well. Not worth the aggravation.
Dec 17, 19, 2:48 am
#93
Join Date: Feb 2019
Posts: 5,622
Originally Posted by s0ssos
From doing some online research it seems the only way you can fix it is to talk to customer service at Dell. Not just anybody, as most people there don't seem to have any power to do anything.
Dec 20, 19, 10:24 am
#94
Join Date: Sep 2008
Posts: 7,702
Originally Posted by Sandeep1
Looks like this order was confirmed which is different than the last one I placed. I assume this one should go through.
So decided actually call Dell customer service. They didn't seem to know anything, but did tell me just to call sales and place an order. And that went through fine.
I don't know what the issue is. Nor how to fix it.
Dec 20, 19, 5:46 pm
#95
Join Date: Feb 2019
Posts: 5,622
Originally Posted by s0ssos
I guess yours went through.
So decided actually call Dell customer service. They didn't seem to know anything, but did tell me just to call sales and place an order. And that went through fine.
I don't know what the issue is. Nor how to fix it.
So decided actually call Dell customer service. They didn't seem to know anything, but did tell me just to call sales and place an order. And that went through fine.
I don't know what the issue is. Nor how to fix it.
Dec 21, 19, 10:54 pm
#97
Join Date: Feb 2019
Posts: 5,622
Originally Posted by s0ssos
I guess yours went through.
So decided actually call Dell customer service. They didn't seem to know anything, but did tell me just to call sales and place an order. And that went through fine.
I don't know what the issue is. Nor how to fix it.
So decided actually call Dell customer service. They didn't seem to know anything, but did tell me just to call sales and place an order. And that went through fine.
I don't know what the issue is. Nor how to fix it.
Dell benefit is wasted.
Dec 22, 19, 1:34 pm
#99
Join Date: Sep 2008
Posts: 7,702
Originally Posted by QtownDave
Had about $ 150 in Dell Rewards from a desktop purchase so added it to the benefit to get a Bose QuietComfort 35 which was already on sale for $ 279
No complaints.
No complaints.
Are there so many complaints in the Saks thread?
Dec 30, 19, 8:08 pm
#100
Join Date: Feb 2019
Posts: 5,622
Originally Posted by GTITAN
Spent 99.71 all in on 2 USB-C cables and a fancy mouse. Pleased I drained benefit almost in total (29 cents isn't too shabby)!
Safe Travels
Safe Travels
Not super excited about it but I guess 2 USB-C cables are better than nothing.
Dec 30, 19, 11:26 pm
#101
Join Date: Mar 2005
Location: CLT
Programs: AA EP, AA AC
Posts: 4,267
Originally Posted by Sandeep1
Well, after Dell cancelled my smart bulb order, decided just to get a couple Belkin usb-c cables and paid for expedited shipping to try and get the order to get through quickly.
Not super excited about it but I guess 2 USB-C cables are better than nothing.
Not super excited about it but I guess 2 USB-C cables are better than nothing.
Safe Travels
Dec 30, 19, 11:28 pm
#102
Join Date: Feb 2019
Posts: 5,622
Originally Posted by GTITAN
No issues getting the USB C cables or the mouse. All delivered without a hitch and reimbursed from Amex. Would I have spent $99 and change this way otherwise? No, but under circumstances was pleased.
Safe Travels
Safe Travels
Jan 1, 20, 7:54 am
#103
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, Aeroplan 50K, HH Diamond, Marriott Gold
Posts: 1,104
3 order auto-cancelled today. Customer service is closed. Even the order placed by sales was cancelled.
Frustrating! I went through the customer verification process for my last order few months ago.
Frustrating! I went through the customer verification process for my last order few months ago.
Jan 1, 20, 1:47 pm
#104
Join Date: Sep 2008
Posts: 7,702
Originally Posted by Acid
3 order auto-cancelled today. Customer service is closed. Even the order placed by sales was cancelled.
Frustrating! I went through the customer verification process for my last order few months ago.
Frustrating! I went through the customer verification process for my last order few months ago.
If amex card check if frequent customer
If not frequent customer cancel order.
No need to notify customer
Jan 1, 20, 3:42 pm
#105
Join Date: Feb 2019
Posts: 5,622
Originally Posted by s0ssos
Algorithm: check type of card:
If amex card check if frequent customer
If not frequent customer cancel order.
No need to notify customer
If amex card check if frequent customer
If not frequent customer cancel order.
No need to notify customer
