Business Platinum (USA) Dell benefit.
Nov 5, 2019, 6:01 pm
#77
Join Date: Sep 2016
Posts: 87
Dell Credit Clawback - Amex Platinum
So I just saw $100 credits clawback yesterday.
I made a purchase early this year on dell which subsequently received $100 credit from Amex Platinum.
I returned the items several days after purchase but the credits was never clawback.
A few weeks ago, I made another purchase on Dell. This time I did not return the item and I also received $100 statement credits shortly after.
I checked my account yesterday and saw the $100 statement credits was added back.
My theory is that if you just return the item first time and don't intend to use your credits for second half of the year, then you will be fine.
However, since I used it for second half of the year, so they system probably figured out I should not have kept the early $100 hence clawedback.
so I am unable to actually get $200 to offset annual fee this year - _ -
I made a purchase early this year on dell which subsequently received $100 credit from Amex Platinum.
I returned the items several days after purchase but the credits was never clawback.
A few weeks ago, I made another purchase on Dell. This time I did not return the item and I also received $100 statement credits shortly after.
I checked my account yesterday and saw the $100 statement credits was added back.
My theory is that if you just return the item first time and don't intend to use your credits for second half of the year, then you will be fine.
However, since I used it for second half of the year, so they system probably figured out I should not have kept the early $100 hence clawedback.
so I am unable to actually get $200 to offset annual fee this year - _ -
Nov 28, 2019, 8:27 pm
#80
Join Date: Aug 2012
Location: Dreamland
Posts: 926
Some decent Black Friday deals live... I actually saw a Nest Doorbell that Dell.com had for same price I was looking at Best Buy and Google Nest store directly... plus Amex offer plus topcashback had 11% cash back on Dell.com today... nice little stack!
Nov 29, 2019, 3:35 pm
#81
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
In May of 2019 I made a Dell purchase for $86.89 and received the 10% Dell credit of $8.69 and per the semi-annual (up to $100) promo a credit for $86.89. A few days ago there was a transaction listed as "DELL CREDIT" for $8.69 but it was really a debit.
Are both promos (10% and up to $100) independent? Was the original $8.69 credit an error. I called AMEX CS and they said they will re-credit the $8.69(???)
Are both promos (10% and up to $100) independent? Was the original $8.69 credit an error. I called AMEX CS and they said they will re-credit the $8.69(???)
Nov 30, 2019, 12:52 am
#82
Original Poster
Join Date: Feb 2012
Posts: 4,467
In May of 2019 I made a Dell purchase for $86.89 and received the 10% Dell credit of $8.69 and per the semi-annual (up to $100) promo a credit for $86.89. A few days ago there was a transaction listed as "DELL CREDIT" for $8.69 but it was really a debit.
Are both promos (10% and up to $100) independent? Was the original $8.69 credit an error. I called AMEX CS and they said they will re-credit the $8.69(???)
Are both promos (10% and up to $100) independent? Was the original $8.69 credit an error. I called AMEX CS and they said they will re-credit the $8.69(???)
Nov 30, 2019, 8:57 pm
#83
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Your credits in May were not in error. That's how the two promos were run for everyone back then. However the bank changed their rules very recently. Apparently a certain overzealous department decided to apply the new rules to closed transactions. That's illegal. Hence the CS decision to put things back how they were at the time of purchase.
What "bank"?
Dec 13, 2019, 5:17 pm
#88
Join Date: Sep 2008
Posts: 7,875
Really debating how much this free $100 is worth, as Dell keeps cancelling my order without notification. Luckily I have no Dell goods, so don't have to deal with them other than these times when trying to use the amex credit.
update:
so to learn from my experience, I guess dell flags some accounts as "resellers" and thus auto-cancels (I presume different billing vs shipping address, which should be common for those of us who stay in hotels mots of the time).
If it cancels quickly, then it is an auto-cancel. Finally, my 3rd person at order verification told me to not be logged in and to use a different address. Not sure if it will work yet, but it does make sense.
Order verification department number is 1-866-383-4713
update 2:
so apparently it is my billing address that is the issue, they just flag that. Well, given the whole point is to use my amex I cannot just put in another address, I guess I will give up at this point
update:
so to learn from my experience, I guess dell flags some accounts as "resellers" and thus auto-cancels (I presume different billing vs shipping address, which should be common for those of us who stay in hotels mots of the time).
If it cancels quickly, then it is an auto-cancel. Finally, my 3rd person at order verification told me to not be logged in and to use a different address. Not sure if it will work yet, but it does make sense.
Order verification department number is 1-866-383-4713
update 2:
so apparently it is my billing address that is the issue, they just flag that. Well, given the whole point is to use my amex I cannot just put in another address, I guess I will give up at this point
Last edited by s0ssos; Dec 13, 2019 at 5:54 pm
Dec 16, 2019, 6:49 pm
#89
Join Date: Feb 2019
Posts: 5,851
Really debating how much this free $100 is worth, as Dell keeps cancelling my order without notification. Luckily I have no Dell goods, so don't have to deal with them other than these times when trying to use the amex credit.
update:
so to learn from my experience, I guess dell flags some accounts as "resellers" and thus auto-cancels (I presume different billing vs shipping address, which should be common for those of us who stay in hotels mots of the time).
If it cancels quickly, then it is an auto-cancel. Finally, my 3rd person at order verification told me to not be logged in and to use a different address. Not sure if it will work yet, but it does make sense.
Order verification department number is 1-866-383-4713
update 2:
so apparently it is my billing address that is the issue, they just flag that. Well, given the whole point is to use my amex I cannot just put in another address, I guess I will give up at this point
update:
so to learn from my experience, I guess dell flags some accounts as "resellers" and thus auto-cancels (I presume different billing vs shipping address, which should be common for those of us who stay in hotels mots of the time).
If it cancels quickly, then it is an auto-cancel. Finally, my 3rd person at order verification told me to not be logged in and to use a different address. Not sure if it will work yet, but it does make sense.
Order verification department number is 1-866-383-4713
update 2:
so apparently it is my billing address that is the issue, they just flag that. Well, given the whole point is to use my amex I cannot just put in another address, I guess I will give up at this point
I'm trying a 2nd order again this time, 5 smart bulbs for my dad. If this gets auto-cancelled, I will give up as well. Not worth the aggravation.
