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-   -   AMEX (USA) FHR Hotels not bookable online? (https://www.flyertalk.com/forum/american-express-membership-rewards/1939327-amex-usa-fhr-hotels-not-bookable-online.html)

nikbruno Nov 6, 2018 9:49 pm

AMEX (USA) FHR Hotels not bookable online?
 
The AMEX FHR site is now asking me to call in on essentially all hotels when I try to check dates and book online through my account. Is this a kink in the system or did something change recently?

JHake10 Nov 6, 2018 9:58 pm

They are updating FHR bookings to qualify for 5x points. Some properties are bookable while others aren't yet.

https://www.flyertalk.com/forum/amer...oints-fhr.html

pzpa Nov 7, 2018 12:50 pm

Same issue here. 95% of hotels are not bookable online. I don't mind calling in to book as long as I can at least see the different prices online.

rog92 Nov 7, 2018 6:52 pm

It's taking them forever to update. This is really annoying.

SP03 Nov 9, 2018 1:12 pm

Very annoying indeed. I hate having to call and book them over the phone. It's very hard to comparing hotels/rooms/prices over the phone.

dan327 Nov 12, 2018 1:03 pm

I talked to an Amex rep last night about this. Any hotel that is not participating in allowing Amex points and/or 5X for booking is not going to show up online. There is no timetable for when they'll show up, they're basically just in the process of negotiating with each hotel. It's such a pain to have to call and book. It took 10-12 minutes for what would have taken 2 minutes online.

SP03 Nov 12, 2018 1:10 pm


Originally Posted by dan327 (Post 30422257)
I talked to an Amex rep last night about this. Any hotel that is not participating in allowing Amex points and/or 5X for booking is not going to show up online. There is no timetable for when they'll show up, they're basically just in the process of negotiating with each hotel. It's such a pain to have to call and book. It took 10-12 minutes for what would have taken 2 minutes online.

That's so unfortunate. Can we use Chat to book?

dan327 Nov 12, 2018 1:14 pm

https://cimg8.ibsrv.net/gimg/www.fly...5386d54124.png

pzpa Nov 12, 2018 1:37 pm

Very inconvenient to call only to find out that a property is not available on a certain date.

Centurion Nov 12, 2018 5:05 pm

Go to Chase so easy
 
Go to Chase so easy to book with Ultimate Reward Points online. Amex needs to lose bookings to Chase to wake up.

JHake10 Nov 12, 2018 6:56 pm


Originally Posted by Centurion (Post 30423016)
Go to Chase so easy to book with Ultimate Reward Points online. Amex needs to lose bookings to Chase to wake up.

I browsed the Visa Luxury collection, or whatever it is called. AMEX seems to have more properties. However, the perks are generally the same.

SP03 Nov 12, 2018 7:25 pm

The major difference is that AmEx offers 3rd or 4th night free. Chase doesn't have that

cfischer Nov 13, 2018 8:55 am


Originally Posted by SP03 (Post 30423402)
The major difference is that AmEx offers 3rd or 4th night free. Chase doesn't have that

they haven't been loading too many of these for 2019 yet either. I have been looking for several ones in 1Q and not seeing much.

ABG Nov 13, 2018 1:31 pm

We'd be happy to welcome you all to Virtuoso...... including booking online/email/whatsapp/voice etc ;)

Beltway2A Nov 13, 2018 2:35 pm


Originally Posted by ABG (Post 30426094)
We'd be happy to welcome you all to Virtuoso...... including booking online/email/whatsapp/voice etc ;)

Offer the same 3rd/4th night free rates as FHR, and I'll be interested.


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