AMEX (USA) FHR Hotels not bookable online?
Nov 23, 2018, 2:12 am
#31
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,774
Is there a separate website to check FHR on the Canadian website? I don't mind calling in to do the actual booking if I can compare options and rates ahead of time
Nov 23, 2018, 2:50 am
#32
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,949
I believe Amex Canada has integrated FHR bookings into their main Amex Travel website: https://travel.americanexpress.ca
Don't think FHR availability or rates can be seen without a Canadian account:
FHR now bookable online for Canada Amex Plat
Don't think FHR availability or rates can be seen without a Canadian account:
FHR now bookable online for Canada Amex Plat
Last edited by mia; Nov 23, 2018 at 7:55 pm
Nov 23, 2018, 7:26 pm
#33
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,095
My bet is that it's money, money, money that is the issue. Amex probably doesn't want to pay up more; the hotels probably don't want to pay up more for the business Amex sends their way; and so FHR going offline of sorts is a form of flatulence arising from Amex's commercial indigestion problem.
Nov 25, 2018, 6:17 am
#34
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Nov 27, 2018, 7:36 pm
#35
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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Until they get the system back online, if you want to book FHR as a U.S. cardholder, I suggest using the Platinum Travel Services chat function. It's easier and more efficient than calling.
Feb 23, 2019, 9:14 am
#37
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Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,951
it is ridiculous that Amex does not fix this. They must miss out on a lot of bookings. Would be o.k. to see the price online and then call to book ... but not seeing whether this is a $200 or $800 a night gig ... I am not wasting my time.
Feb 24, 2019, 4:07 pm
#39
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Mar 6, 2019, 9:13 am
#40
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Join Date: Apr 2013
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Posts: 56,400
AMEX is slowly adding properties to the list that can be booked online. MO NYC now available (with a book three, pay for two promo, no less), along with several other NYC properties.
Last edited by Kacee; Mar 9, 2019 at 10:57 pm
