Hi,
Hilton Aspire card offered airline incidental fee credit of $250 per calendar year as part of its benefits. But now, I dont see it as part of the card features/benefits while trying to apply for a new card. Was it removed ? I dont see any news/articles relating to it. Or is it hidden somewhere? I see it under offer and benefit terms. But not as a benefit on the frontpage. |
I just pulled up the website and I don't see it either. .... I'm skeptical about the $250 Hilton Resort credit and now if this goes away too, this is a $450 card that gives me no benefits.
But I do see it in the actual terms and conditions too so that's ok for now. It's a little alarming that that's not part of their marketing anymore though. Perhaps a goof? Or a sign of things to come? |
I just checked. Both Hilton resort credit and airline credit are still there.
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Originally Posted by OATS09
(Post 30394314)
....a little alarming that that's not part of their marketing anymore though. ...
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Originally Posted by Traveler73
(Post 30394631)
I just checked. Both Hilton resort credit and airline credit are still there.
i check this page last night and right now and the airline credit isn’t shown among the key features and travel benefits (the resort credit is shown). https://www.americanexpress.com/us/c...honors-aspire/ That doesn’t mean that Amex has intentionally removed it or that it intends to change it (I agree with mia on that). But it definitely isn’t currently shown to me other than In the fine print |
If you use the Compare feature to see Aspire side-by-side with one of the other Hilton cards the airline fee benefit is mentioned.
Issuers experiment with different ad formats to assess how important various features are. If omitting the feature from the ad doesn't reduce the application rate they have learned something about the importance of the benefit. That wouldn't mean the benefit is unimportant, just less important than other features in the initial application decision. |
Originally Posted by notquiteaff
(Post 30395284)
checked what, specifically? i check this page last night and right now and the airline credit isn’t shown among the key features and travel benefits (the resort credit is shown). https://www.americanexpress.com/us/c...honors-aspire/ That doesn’t mean that Amex has intentionally removed it or that it intends to change it (I agree with mia on that). But it definitely isn’t currently shown to me other than In the fine print https://www.americanexpress.com/us/c...-0#offer-terms |
Originally Posted by mia
(Post 30395417)
If you use the Compare feature to see Aspire side-by-side with one of the other Hilton cards the airline fee benefit is mentioned.
Issuers experiment with different ad formats to assess how important various features are. If omitting the feature from the ad doesn't reduce the application rate they have learned something about the importance of the benefit. That wouldn't mean the benefit is unimportant, just less important than other features in the initial application decision. |
Seems Amex is having some website issues today so I'd put this more on a glitch than anything else.
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Originally Posted by roundtree
(Post 30395439)
If you click through to the terms, the airfare fee is still listed:
https://www.americanexpress.com/us/c...-0#offer-terms “I see it under offer and benefit terms” and what I referred to in the post you quoted by “in the fine print”. The point is, the $200 credit is a significant feature/benefit and presumably not something they would likely intentionally hide just in the fine print unless, as mia writes, they are testing the importance. |
Hopefully, everything stays the same. If Amex dropped the airline credit on the Aspire or Platinum, I would seriously consider canceling both cards. Both are beneficial and I like using them, but those credits are a big reason why I am able to get outsized value.
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I phoned AMEX this am and questioned about upgrading to the Aspire and the rep confirmed for me that the Airline Fee Credit was still a feature of the card. It was not mentioned in the email that I received, which I think is rather odd. The Resort Credit wasn't mentioned either. I did print out the T&C's and it does contain this verbiage:
$250 Airline Fee Credit Benefit is available to Hilton Honors Aspire Card Members only. To receive statement credits of up to $250 per calendar year toward incidental air travel fees, Card Member must select one qualifying airline at www.americanexpress.com/airlinecreditchoice. Only the Basic Card Member or Authorized Account Manager(s) on the Card Account can select the qualifying airline. Card Members who have not chosen one qualifying airline will be able to do so at any time. Card Members who have already selected one qualifying airline will be able to change their choice one time each year in January at www.americanexpress.com/airlinecreditchoice or by calling the number on the back of the Card. Card Members who do not change their airline selection will remain with their current airline. Statement Credits: Incidental air travel fees must be charged to the Card Member on the eligible Card Account for the benefit to apply. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per calendar year in statement credits across all Cards on the Card Account. Incidental air travel fees must be separate charges from airline ticket charges. Fees not charged by the Card Member's airline of choice (e.g. wireless internet and fees incurred with airline alliance partners) do not qualify for statement credits. Incidental air travel fees charged prior to selection of a qualifying airline are not eligible for statement credits. Airline tickets, upgrades, mileage points purchases, mileage points transfer fees, gift cards, duty free purchases, and award tickets are not deemed to be incidental fees. The airline must submit the charge under the appropriate merchant code, industry code, or required service or product identifier for the charge to be recognized as an incidental air travel fee. Please allow 2-4 weeks after the qualifying incidental air travel fee is charged to your Card Account for statement credit(s) to be posted to the Card Account. We rely on airlines to submit the correct information on airline transactions, so please call the number on the back of the Card if statement credits have not posted after 4 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges. |
Originally Posted by AlertPenguin
(Post 30395629)
Seems Amex is having some website issues today so I'd put this more on a glitch than anything else.
But isn't "appearance rather than information" the sum of most of the website overhauls that banks have been doing the past couple years (mostly seeming to want the website to look OK on mobile devices, they "wreck" it on desktop computers)? If they'd chosen to show the benefits in bullet point text, then they could have any number of benefits listed. But since the went "form over function" to show them in 1/3 of a line big square blocks, they didn't want to have a leftover line with only 1 square block, so they left off a benefit to make it "look nice". :rolleyes: |
My thought is Hilton does not want airline credit advertised on its credit card. Everything on the main page is related to Hilton. Amex includes a link to offer and benefits term for everybody to check out what is inluded in the card. I don't understand why someone wants to apply for a credit card or sign a contract without reading its terms or agreements.
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Originally Posted by Traveler73
(Post 30401923)
... I don't understand why someone wants to apply for a credit card or sign a contract without reading its terms or agreements.
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