linglingfool

You have to ask the rep to open a case with the MR back office team. You're not going to get it fixed on the spot.

linglingfool

Anyone else get an MR adjustment posted today? Per a rep, their system did an audit on old transactions and flagged that they shorted me points, but they can't see what transaction(s) were shorted. Wondering if these are recent and related to the Gold coding issues, or unrelated.

mikesyr18

I mean if you're one of those people who assumes AMEX's CSR's will bend over backwards for you like in the old days, prepared to be disappointed. These days the computer is like a absolute monarch in banking systems, and even upper level managers can't overrule it. The problem is computers are often stupid and wrong - and that reflects on customer service.

WrightHI

It's worth a couple of minutes of aggravation to try to recover $10 or so worth of points, but not more than that (to me). And yes, I realize it's silly to waste more time here complaining about it.

dpy940307

I ordered Seamless on Thu Jan 31. Transaction posted later shown as Fri Feb 1, thus missed the Jan $10 credit. I was reimbursed but for Feb credit

lax01

Nothing here..last point adjustment was 01/31/2019 for me (after investigation was opened)

miles4CDG

Worth calling to ask if they will manually adjust it for January and somehow reinstate your Feb credit. Amex is helpful on these types of issues.

geoff325

Does amex match offers that are better? I am currently working on the MS for my amex gold (as well as platinum) - can you ask to me matched to a higher offer if you have not yet received it?

paperwastage

two previous restaurants (one using toast, one square) now show up as 4x without issues, swiped in both cases

the square one... same thing, there's a "View receipt" link. last visited the same restaurant in Nov, did not get 4x and did not see a "view receipt" link

dpy940307

Thanks for the tip! Chatted with them. The agent referred me to the T&C:
"if you make an eligible purchase on the last day of the month, but the merchant doesn't process that transaction until the next day, then the statement credit would be applied in the following month. If American Express does not receive information that identifies your transaction as eligible for the benefit, you will not receive the statement credit."

So if the merchant doesn't process the transaction, even if they can see it's made the last day of the month, previous month's credit cannot be applied. This cannot be manually changed by an agent either

I guess i'd share this here so people learn from my mistakes

lax01

FWIW, I'm noticing that a lot of Square/TST transactions on my SPG Biz (now Bonvoy Biz or whatever) are showing up as 4x for restaurants...so, even though its a completely different product, I'm thinking they are figuring out the whole restaurant coding thing

merice107107

DP: I just checked my last statement and a restaurant/deli where I was not getting 4x in the fall is now earning 4x automatically. I did request in October to have the points added. I'm just happy I have to request the points to be manually added each time I go there and it now codes properly.

wyogold

I was wondering if the 25K grocery benefit can be churned by closing the account, and opening a new prg account? For me the equivalent to 100K MR points benefit is the most valuable as I can easily MS 25K in grocery VGC. Are there DP (read a number of pages back but couldn't find anything) about this benefit being churnable? The plan would be to spend 25K at grocery stores, get the additional MR points, close my account (have another MR card open to preserve the points), open up a new PRG, spend 25K at grocery stores, rinse, wash and repeat.

Any thoughts?

mia

Even though you are not seeking a second new account bonus, American Express is sensitized to accounts that are closed after a short period. You are likely to trigger one or both of these algorithms.

https://www.flyertalk.com/forum/amer...ne-2018-a.html

Amex USA terms now penalize:abuse,misuse,gaming;1st yr downgrade/close;leaked offers.

sdsearch

Amex would likely recognize this pattern, and you should worried that could close down all of your Amex accounts and throw away all of your MR points once they discovered this.

Amex doesn't establish such limits because they want you to think of ways around them. Amex establishes these limits because they don't want to give away that many points. Don't you think they've thought of this already? Why else would they have a limit on 4x at grocery stores (where it's easy to do MSing) and no limit on 4x at restaurants (where it's hard to do MSing)?

Keep in mind that Amex's official policy is against giving points for gift cards. The faster you get to the 25k limit, the harder Amex will look to see if you spent that on gift cards, and then possibly take back your points.

So I suggest you spread the 25k over the course of the year, and just find some other card at some other bank for the remainder, if you truly can't hold back from doing much more MSing.