Oct 4, 2018, 1:05 pm
Last edit by: roberto99
Faq amex: https://www.americanexpress.com/us/campaigns/gold-card/gold-update-faqs.html
For existing and new cardholders
For new cardholders (Oct 4 2018 and after)
For existing cardholders (Oct 3 2018 or before)
For existing and new cardholders
- Changes below are effective immediately
- 4x US grocery (25k/calendar year), 4x US dining* (*pervasive reports that many dining transactions are not coding as 4x, including but not limited to those from Square or Toast-based POS systems. Scroll down in thread for more reports and information.)
- $120 dining credit ($10 monthly in certain restaurants)
- No change
- $100 calendar year airline reimbursement
- Other
- $250 AF (see below for existing cardholders)
- No 2x gas (removed, see below for existing cardholders who have it till Oct 2019)
- Metal card (contactless)
- Rose gold card - limited edition until Jan 9 2019
- Regular gold card
For new cardholders (Oct 4 2018 and after)
- You may be able to find targeted/referal 50k/$2k, but first AF is not waived
- Signup bonus: You get 20% off restaurant up to $500 restaurant spend (3 month)
- You do not get 2x gas (only for existing cardholders, see below)
For existing cardholders (Oct 3 2018 or before)
- AF will change to $250 for anniversary dates after April 1 2019
- 2x gas will be removed after Oct 2019
- You can chat/call for the gold/rosegold metal card. AU card will get whatever primary cardholder is getting, cannot be different
Premier Rewards Gold refresh: 4x USA dining, groceries, $10/mon dining credit. $250.
Nov 9, 2018, 3:33 pm
#856
Original Poster
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Crazy, eh? I actually dropped off the old card in mail on my way to the airport and was totally oblivious to all the charges happening back home until I got an email from Chase when they noticed a transaction in Amsterdam (which I had made) the same time my old card was used at a local Taco Bell.
I was told by Chase to either drop it off at any Chase location or wait 60 days before mailing the old card back. I usually shred the old plastic cards at home but the metal ones are a major PITA.
I was told by Chase to either drop it off at any Chase location or wait 60 days before mailing the old card back. I usually shred the old plastic cards at home but the metal ones are a major PITA.
Nov 9, 2018, 8:03 pm
#857
Join Date: Oct 2014
Programs: AA Gold
Posts: 51
Approved 10/28 via a referral link from my sister.
Still haven't received the card as of 11/9...
On the approval page it said 3-5 business days. Then I called in and was told 7-10 business days. Then I got a message on the website saying "Due to high demand, you may be experiencing delayed delivery of the new metal card. You should expect to receive your card(s) no later than November 10th. We sincerely apologize for the inconvenience." Now I'm getting that same message, but they changed the 10th to the 16th. I'm sure they'll miss the 16th deadline too.
This is super frustrating and a terrible look for AMEX. I've been a cardholder long enough to remember when AMEX had great customer service. I guess that is no longer the case.
Still haven't received the card as of 11/9...
On the approval page it said 3-5 business days. Then I called in and was told 7-10 business days. Then I got a message on the website saying "Due to high demand, you may be experiencing delayed delivery of the new metal card. You should expect to receive your card(s) no later than November 10th. We sincerely apologize for the inconvenience." Now I'm getting that same message, but they changed the 10th to the 16th. I'm sure they'll miss the 16th deadline too.
This is super frustrating and a terrible look for AMEX. I've been a cardholder long enough to remember when AMEX had great customer service. I guess that is no longer the case.
Nov 9, 2018, 8:13 pm
#858
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,788
Nov 9, 2018, 8:22 pm
#859
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,352
Huh.
Here's a data point:
Purchase at a Moe's location at ATL came through as charged to "Atlanta Airport." No quad points.
Here's a data point:
Purchase at a Moe's location at ATL came through as charged to "Atlanta Airport." No quad points.
Nov 10, 2018, 8:07 am
#860
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,320
Approved 10/28 via a referral link from my sister.
Still haven't received the card as of 11/9...
On the approval page it said 3-5 business days. Then I called in and was told 7-10 business days. Then I got a message on the website saying "Due to high demand, you may be experiencing delayed delivery of the new metal card. You should expect to receive your card(s) no later than November 10th. We sincerely apologize for the inconvenience." Now I'm getting that same message, but they changed the 10th to the 16th. I'm sure they'll miss the 16th deadline too.
This is super frustrating and a terrible look for AMEX. I've been a cardholder long enough to remember when AMEX had great customer service. I guess that is no longer the case.
Still haven't received the card as of 11/9...
On the approval page it said 3-5 business days. Then I called in and was told 7-10 business days. Then I got a message on the website saying "Due to high demand, you may be experiencing delayed delivery of the new metal card. You should expect to receive your card(s) no later than November 10th. We sincerely apologize for the inconvenience." Now I'm getting that same message, but they changed the 10th to the 16th. I'm sure they'll miss the 16th deadline too.
This is super frustrating and a terrible look for AMEX. I've been a cardholder long enough to remember when AMEX had great customer service. I guess that is no longer the case.
Nov 10, 2018, 10:05 am
#861
Join Date: Aug 2007
Location: Arlington, VA
Programs: KE Morning Calm; AA Plat
Posts: 314
Approved 10/28 via a referral link from my sister.
Still haven't received the card as of 11/9...
On the approval page it said 3-5 business days. Then I called in and was told 7-10 business days. Then I got a message on the website saying "Due to high demand, you may be experiencing delayed delivery of the new metal card. You should expect to receive your card(s) no later than November 10th. We sincerely apologize for the inconvenience." Now I'm getting that same message, but they changed the 10th to the 16th. I'm sure they'll miss the 16th deadline too.
This is super frustrating and a terrible look for AMEX. I've been a cardholder long enough to remember when AMEX had great customer service. I guess that is no longer the case.
Still haven't received the card as of 11/9...
On the approval page it said 3-5 business days. Then I called in and was told 7-10 business days. Then I got a message on the website saying "Due to high demand, you may be experiencing delayed delivery of the new metal card. You should expect to receive your card(s) no later than November 10th. We sincerely apologize for the inconvenience." Now I'm getting that same message, but they changed the 10th to the 16th. I'm sure they'll miss the 16th deadline too.
This is super frustrating and a terrible look for AMEX. I've been a cardholder long enough to remember when AMEX had great customer service. I guess that is no longer the case.
My recent experience: applied online and was approved on 10/31. Got the same 3-5 business day arrival expectation. Called on Monday 11/5, saying I was hoping to have it before I left for a trip this weekend. Very helpful agent said they would try and get it to me before I left on Friday, and that she would call me on Thursday to confirm. She did in fact call me again on Thursday to confirm I received the card that was overnighted to me.
Nov 10, 2018, 11:00 am
#862
Join Date: Sep 2011
Location: USA
Posts: 1,179
Hah, $45 worth of chapulas. It had to be someone at the post office because all the charges were local and around my neighborhood and I had dropped off the envelope directly at the post office. Also, it probably was a regular Joe who didn't have the vision or guts to use it for big ticket items. lol That person still managed to get away with almost $200 worth of fast food before the card was shut down.
Nov 10, 2018, 12:54 pm
#863
Join Date: Oct 2014
Programs: AA Gold
Posts: 51
Phone agent I spoke to last night was unsure if they would make any adjustments to the bonus period. I had an online chat with another agent (prompted by a Twitter post I made) and that agent seemed to think an adjustment would be made, but could not guarantee it. Honestly, I would not hold my breath waiting for one. I wanted to speak to a supervisor last night but neither agent could connect me to one. AMEX has been pretty terrible every step of the way so far.
Nov 10, 2018, 12:56 pm
#864
Join Date: Oct 2014
Programs: AA Gold
Posts: 51
I would try calling again and say you need it for an upcoming trip.
My recent experience: applied online and was approved on 10/31. Got the same 3-5 business day arrival expectation. Called on Monday 11/5, saying I was hoping to have it before I left for a trip this weekend. Very helpful agent said they would try and get it to me before I left on Friday, and that she would call me on Thursday to confirm. She did in fact call me again on Thursday to confirm I received the card that was overnighted to me.
My recent experience: applied online and was approved on 10/31. Got the same 3-5 business day arrival expectation. Called on Monday 11/5, saying I was hoping to have it before I left for a trip this weekend. Very helpful agent said they would try and get it to me before I left on Friday, and that she would call me on Thursday to confirm. She did in fact call me again on Thursday to confirm I received the card that was overnighted to me.
Nov 10, 2018, 1:01 pm
#865
Join Date: Oct 2014
Programs: AA Gold
Posts: 51
This is very worrying for me. I go to breweries and food trucks all the time and most of them use Square. Chase always codes them as restaurants so I get 3x on my CSR, but it looks like AMEX will only be giving me 1x...
Nov 10, 2018, 1:36 pm
#866
Join Date: Jul 2010
Posts: 1,224
I would try calling again and say you need it for an upcoming trip.
My recent experience: applied online and was approved on 10/31. Got the same 3-5 business day arrival expectation. Called on Monday 11/5, saying I was hoping to have it before I left for a trip this weekend. Very helpful agent said they would try and get it to me before I left on Friday, and that she would call me on Thursday to confirm. She did in fact call me again on Thursday to confirm I received the card that was overnighted to me.
My recent experience: applied online and was approved on 10/31. Got the same 3-5 business day arrival expectation. Called on Monday 11/5, saying I was hoping to have it before I left for a trip this weekend. Very helpful agent said they would try and get it to me before I left on Friday, and that she would call me on Thursday to confirm. She did in fact call me again on Thursday to confirm I received the card that was overnighted to me.
Same same - though it looks like the bigger breweries with real POS systems do code as 4x - ala Modern Times Dankness Dojo
Nov 11, 2018, 11:22 am
#867
Join Date: Jun 2011
Posts: 3,528
Generally speaking, how long after reaching $2k in purchases should I receive the signup bonus?
Nov 11, 2018, 12:55 pm
#868
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
Nov 11, 2018, 9:09 pm
#869
Join Date: Mar 2018
Posts: 72
Bonus was showing as pending within a day or two of hitting spend for me.
I tested buying target gift card at grocery store and it charges as groceries for 4x. I plan to do the same for Nordstrom and going forward for non 4x merchants if it is not inconvenient to stop. If you don’t have platinum, and if this works for your grocery store, it seems buying a delta (et al airline) gift card is worth it for 4x instead of 3x. Even if it is a blended bonus for difference of gift card and cost of ticket.
I tested buying target gift card at grocery store and it charges as groceries for 4x. I plan to do the same for Nordstrom and going forward for non 4x merchants if it is not inconvenient to stop. If you don’t have platinum, and if this works for your grocery store, it seems buying a delta (et al airline) gift card is worth it for 4x instead of 3x. Even if it is a blended bonus for difference of gift card and cost of ticket.
Nov 12, 2018, 8:07 am
#870
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
I think I'll just start using a different card for places where I see a Square terminal for the time being.