gengar

I honestly just feel embarrassed for AMEX.

htj

The only amex card i've had with a bonus in years is the Delta card, and it has been mostly sitting in a drawer for a year, but it gets a tiny bit of use. I doubt that's what's causing the issue, but if it is, i'd like for them to specifically tell me. They told me before i applied, when i applied and after i had the PRG that i was eligible for the bonus. I at least want a detailed explanation if they're going to renege on that.
Plus, this card doesn't even have a free first year. They got my money, gimme my points!

linglingfool

If the merchants truly are restaurants and groceries, pretty high. Nothing to lose by trying -- probably just the time it took you to post your question.

rjruiz

Had anyone made a transaction with Resy.com to make a reservation at a restaurant? Will it code as 4x? I am quickly learning that Amex is more strict than CSR. As an example dined at a hotel restaurant only to find out I only get 1x out of it.

mia

This is likely because the restaurant uses the hotel's merchant account. Chase Sapphire cards still pay a bonus, not because they are less strict, but because they happen to also have a Travel bonus category which includes hotels.

rjruiz

Ah right good point! I totally didn't think about that. Oh well live and learn.

sdsearch

Yes, they do have popups. See here for an example:

https://www.flyertalk.com/forum/amer...l#post30682919 (starting at post 228)

But it's not clear if those popups are reliable (ie, if you don't get the popup, it still doesn't necessarily mean that you're home free, apparently).
It's targeted offers that sometimes don't have the lifetime language, and that's nothing new. I'm not aware of any public offers without lifetime language.

ESpen36

trikotret

Happy

Since 2nd half of 2018. However, not getting a pop up does NOT mean you would indeed get the bonus - there are plenty DPs all over net that even without the pop up, people were still denied the bonus, and the reasons cited, are the same as if the applicant received a Pop Up Warning.

ONLY a targeted offer to a specific individual - these invitations come in either the form of an email or a snail mail or both - all with unique offer codes and the application screen is prefilled with the targeted person's personal data that cannot be altered.

The most often targeted offers seem to be the old PRG, occasionally Plat, as well as various flavors of Delta incl business cards.

Sporadic DPs are buried in the PRG and Delta card threads in case you want to find such.

Upgrade offers especially on HH, seem to be hit or miss - there are reported denials when the life time languate not present.

ESpen36

Mainline777

I posted back in January, and finally was able to get back in touch with Amex today after they had emailed me saying they had an update to my dispute.

In short, for all of the Square / Toast items, they said they have re-coded the restaurants so that way when I (or anyone else) goes to them, it should work correctly. I haven't yet tested this as I had all but quit using my card, but it was a very encouraging response.

For some items that credited as restaurant for CSR but were in hospitals, airports, etc. they gave me one-time "courtesy" credits for most of them, though a couple they said they couldn't do. So it's frustrating how it's very different (and more restrictive) than Chase, but I felt they mostly at least tried to work with me.

I have an outstanding request for them to look into a $700 Tock charge.

They also made it clear that whatever is written on the statement as the category (e.g. "Restaurants - restaurants") has nothing to do with what it is coded as in the backend. Makes no sense to me, but there you have it.

mia

General discussion of targeted offers without previous card exclusion has been moved:

How common are targeted offers without once-in-a-lifetime language?

lax01

Data point update from 4x ... it seems like almost-ALL of my restaurants charges in my past statement coded as 4x (Square, TST, etc)...

Only real bar charges didn't code as 4x...ehh, I take that back...I see one Toast charge and one Doordash charge that are 1x

Definitely looks better than launch!

WrightHI

Tried chatting with Amex about a couple of charges from a restaurant located in a department store that were correctly listed as restaurant charges but only got 1x. Rep apparently had no authority to say anything beyond what I'd paraphrase as the system does what it does and that's just how it is. Pretty lame, and reinforces my decision to go back to CSR for restaurants.