Oct 4, 18, 1:05 pm
Last edit by: roberto99
Faq amex: https://www.americanexpress.com/us/campaigns/gold-card/gold-update-faqs.html
For existing and new cardholders
For new cardholders (Oct 4 2018 and after)
For existing cardholders (Oct 3 2018 or before)
For existing and new cardholders
- Changes below are effective immediately
- 4x US grocery (25k/calendar year), 4x US dining* (*pervasive reports that many dining transactions are not coding as 4x, including but not limited to those from Square or Toast-based POS systems. Scroll down in thread for more reports and information.)
- $120 dining credit ($10 monthly in certain restaurants)
- No change
- $100 calendar year airline reimbursement
- Other
- $250 AF (see below for existing cardholders)
- No 2x gas (removed, see below for existing cardholders who have it till Oct 2019)
- Metal card (contactless)
- Rose gold card - limited edition until Jan 9 2019
- Regular gold card
For new cardholders (Oct 4 2018 and after)
- You may be able to find targeted/referal 50k/$2k, but first AF is not waived
- Signup bonus: You get 20% off restaurant up to $500 restaurant spend (3 month)
- You do not get 2x gas (only for existing cardholders, see below)
For existing cardholders (Oct 3 2018 or before)
- AF will change to $250 for anniversary dates after April 1 2019
- 2x gas will be removed after Oct 2019
- You can chat/call for the gold/rosegold metal card. AU card will get whatever primary cardholder is getting, cannot be different
Premier Rewards Gold refresh: 4x USA dining, groceries, $10/mon dining credit. $250.
Jan 13, 19, 9:37 pm
#1141
Original Poster
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,140
Originally Posted by gengar
Note that Tock codes as something like 'Online - Food and Drink' on Chase, and qualifies for 3x.
It'd be interesting to know whether Tock chose that MCC or AMEX assigned it.
In any case, another clear example of how AMEX wants to have it both ways.
It'd be interesting to know whether Tock chose that MCC or AMEX assigned it.
In any case, another clear example of how AMEX wants to have it both ways.
Jan 13, 19, 9:54 pm
#1142
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by Diplomatico
While I agree that AMEX is wildly inconsistent in the 4x MR for restaurants bonus category, in this particular case I'll politely disagree. Tock clearly is not a restaurant regardless of whether it (incorrectly) codes as such on a Chase card.
No system is perfect, but in this case, Chase has more reason (from a consistency standpoint) to deny Tock since we know that with Chase, the pragmatic application (i.e., the MCC) is what matters. As I've mentioned repeatedly in this thread, what I mean by AMEX wanting to have it both ways is that they want to deny bonus points - to their benefit - by violating both the pragmatic and theoretical approach.
Jan 14, 19, 7:48 am
#1143
Join Date: Jun 2012
Posts: 2,835
Originally Posted by paperwastage
at a small chain grocery store, contactless AND chip both failed multiple times.
had to fall back to swipe. strange. need to see how it posts
other cards worked fine before via chip
had to fall back to swipe. strange. need to see how it posts
other cards worked fine before via chip
Jan 14, 19, 11:10 am
#1144
Join Date: Dec 2013
Location: DC
Programs: AA EXP, UA Plat, Marriott Ambassador/Lifetime Plat, Hilton Diamond
Posts: 27
Originally Posted by gengar
But it's a charge for a restaurant, full stop. The incongruity with AMEX results from their decision not to award bonus MRs, in some cases, both pragmatically (i.e., even when the MCC/processor are coded as a restaurant) and in theory (i.e., yet still they deny bonus MRs for actual restaurants). When taking the theoretical approach, the MCC and processor are irrelevant.
No system is perfect, but in this case, Chase has more reason (from a consistency standpoint) to deny Tock since we know that with Chase, the pragmatic application (i.e., the MCC) is what matters. As I've mentioned repeatedly in this thread, what I mean by AMEX wanting to have it both ways is that they want to deny bonus points - to their benefit - by violating both the pragmatic and theoretical approach.
No system is perfect, but in this case, Chase has more reason (from a consistency standpoint) to deny Tock since we know that with Chase, the pragmatic application (i.e., the MCC) is what matters. As I've mentioned repeatedly in this thread, what I mean by AMEX wanting to have it both ways is that they want to deny bonus points - to their benefit - by violating both the pragmatic and theoretical approach.
I acknowledge stuff like Tock is "officially" not a restaurant, and that there are some airport locations that might slip through. But when there's an entire thread with many people with these type of issues, Amex's lack of interest in fixing this problem is really making me rethink the viability of this card.
Jan 14, 19, 11:40 am
#1145
Join Date: Jun 2008
Location: BAY AREA
Posts: 1,076
Amex really needs to get their act together. Do we have the time to ask each restaurant are you using four square or clover as your merchant services. A restaurant charge I did 2 days ago posted and it's under restaurant bar and Cafe. I suspect it's cause restaurant used clover terminal. Basically I'm not going to get the 4x. I bet Chase or BofA premium card would have given me the restaurant category points.
Last edited by trikotret; Jan 14, 19 at 11:57 am
Jan 14, 19, 2:16 pm
#1146
Join Date: Jan 2019
Posts: 72
Originally Posted by gengar
But it's a charge for a restaurant, full stop. The incongruity with AMEX results from their decision not to award bonus MRs, in some cases, both pragmatically (i.e., even when the MCC/processor are coded as a restaurant) and in theory (i.e., yet still they deny bonus MRs for actual restaurants). When taking the theoretical approach, the MCC and processor are irrelevant.
No system is perfect, but in this case, Chase has more reason (from a consistency standpoint) to deny Tock since we know that with Chase, the pragmatic application (i.e., the MCC) is what matters. As I've mentioned repeatedly in this thread, what I mean by AMEX wanting to have it both ways is that they want to deny bonus points - to their benefit - by violating both the pragmatic and theoretical approach.
No system is perfect, but in this case, Chase has more reason (from a consistency standpoint) to deny Tock since we know that with Chase, the pragmatic application (i.e., the MCC) is what matters. As I've mentioned repeatedly in this thread, what I mean by AMEX wanting to have it both ways is that they want to deny bonus points - to their benefit - by violating both the pragmatic and theoretical approach.
Jan 14, 19, 2:35 pm
#1147
Join Date: Jun 2008
Location: BAY AREA
Posts: 1,076
Originally Posted by ebusch
I had a $717 dinner through Tock at SingleThread Farms in CA which didn't get the 4x bonus. I tried an online chat with Amex to get it resolved, but the rep just kept talking in circles. I've had a few other smaller charges not get the bonus, but this one is extremely frustrating.
Jan 14, 19, 2:56 pm
#1148
Join Date: Jan 2019
Posts: 72
Originally Posted by trikotret
I feel your pain. At this moment I'm going to use my other cards for restaurants. I don't have the time to put all this effort of fighting Amex for points. I'll just use Amex for grocery stores until they get things sorted out.
Jan 14, 19, 3:04 pm
#1149
Join Date: Jul 2015
Location: SEA
Programs: Hilton/Marriott Gold, Accor Silver
Posts: 2,036
Originally Posted by ebusch
Had a bit more luck with a different rep, but still no 4x points. He said that "most of the restaurants are in the 4X category however If you want to change the category of particular restaurant then merchant needs to contact us then we will change the category." So basically we need to somehow convince Tock to contact Amex so that they can change their category.
Jan 14, 19, 3:11 pm
#1150
Join Date: Apr 2012
Posts: 313
Super slow posting of MR points and Dining bonus?
Hey folks,
Picked up the new gold card mid-November. To date, the only MR points that have posted to my account came from my very first statement, which closed on Nov 18. Additionally, I have seen 0 credits post from the "20% off $500 in dining purchases" bonus that was promoted when I applied as well.
Have others had this experience as well, both in terms of seriously delayed posting of MR points, and not getting credit for the 20% dining promo? This is my first experience with the MR world (have had SPG Amex cards for years, as well as CSR, various Citi cards, etc) and it's not going so well thus far...Thanks!
Picked up the new gold card mid-November. To date, the only MR points that have posted to my account came from my very first statement, which closed on Nov 18. Additionally, I have seen 0 credits post from the "20% off $500 in dining purchases" bonus that was promoted when I applied as well.
Have others had this experience as well, both in terms of seriously delayed posting of MR points, and not getting credit for the 20% dining promo? This is my first experience with the MR world (have had SPG Amex cards for years, as well as CSR, various Citi cards, etc) and it's not going so well thus far...Thanks!
Jan 14, 19, 3:22 pm
#1151
Join Date: Jan 2019
Posts: 72
Originally Posted by jinglish
HUCA. This is not at all what I was told when I called in about 4x points not crediting; the agent put together a list of my affected charges and said that Amex would be contacting the vendors themselves.
Jan 14, 19, 3:24 pm
#1152
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 46,796
Originally Posted by zs58
.... only MR points that have posted to my account came from my very first statement, which closed on Nov 18.....
Discussion here:
How long does it usually take for USA MR points to post ?
Jan 14, 19, 5:26 pm
#1153
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,405
If Tock codes as restaurants on V/MC, then AmEx needs to fix it and move-on. It is no different than AmEx fixing the coding for DoorDash, Grubhub or Postmates.
I accept these teething pains to clean-up the categorization, but pushing back on the customer is not the way to go. I would let Tock know as well.
Interestingly, Resy and Capital One Savor are teaming up for premium dining. So, these dining intermediaries are becoming a bigger deal.
I accept these teething pains to clean-up the categorization, but pushing back on the customer is not the way to go. I would let Tock know as well.
Interestingly, Resy and Capital One Savor are teaming up for premium dining. So, these dining intermediaries are becoming a bigger deal.
Jan 15, 19, 1:27 pm
#1154
Join Date: Jun 2008
Location: BAY AREA
Posts: 1,076
I just a received a call from MR rep to discuss my none 4x restaurants. I gave her a list and I told her that they are mainly square charges. I told her I don't have the time to ask each restaurant if they use square or any other merchant services. I want to enjoy my dinner and feel confident that I'll get my 4x points. Otherwise I'll go back to using my other visa cards. She said that Amex is aware of the situation and they have been working on it over a month to get it fixed. Who knows if it's true or just trying to brush me off. She said she will give me the none 4x MR. Oh well.
Last edited by trikotret; Jan 15, 19 at 1:49 pm
Jan 15, 19, 1:42 pm
#1155
Original Poster
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,140
Originally Posted by trikotret
I just a received a call from MR rep to discuss my none 4x restaurants. I gave her a list and I told her that they are mainly four square charges. I told her I don't have the time to ask each restaurant if they use four square or any other merchant services. I want to enjoy my dinner and feel confident that I'll get my 4x points. Otherwise I'll go back to using my other visa cards. She said that Amex is aware of the situation and they have been working on it over a month to get it fixed. Who knows if it's true or just trying to brush me off. She said she will give me the none 4x MR. Oh well.
Four square is an entertainment-related rating website.
