jags86

dw

acarney

Maybe also let the locations know that you might not visit as often or won't return because they're not coding as restaurants or aren't earning bonus points on your Amex. I know a lot of businesses kind of roll their eyes at Amex and actually seem to dislike customers that hold that card (or at least I've experienced that a few times), but if Amex is getting it both from customers AND businesses then maybe they'll either make an official announcement on which 3rd party systems don't earn bonus points (and maybe suggest businesses add a little sticker saying "Processed with Toast!" or something to the POS) or get their act together and just award 4x on all restaurants.

I would of course be polite about it and offer it up more as information and that you're "sorry you won't be coming as often" rather than being mad at them...

lax01

My statement was less in disbelief that the Discover product exists...and more that he was trying to compare a premium AMEX card to some basic Discover card that offers pretty average benefits

Xelodia

Sadly, in the terms of service for both Samsung Pay and Google Pay (the only two I've used), when you add a credit card, it tells you that you may not get the bonus points normally offered with said card. Perhaps you're seeing where the "may not" enters in.

dw

I finally had a sufficient number of Restaurant charges that did not earn 4X points that I finally reached out to Amex today via chat. I was prepared to highlight each charge for them, but instead they immediately responded that they were having "technical issues" on their end and would have my charges reviewed. Will post back when/if I hear back (though based on the response some others have received, not expecting much... but I agree it's gotten to the point where it's important for cardholders to bring this to Amex's attention.)

lax01

Unfortunately, I wouldn't expect much...I did not have good results when using the online chat with MR issues

I am seeing multiple Toast transactions reporting 1x in my recent activity...which should be 400-500 MR - gonna be another fun call to AMEX

barrytuneup

well I have a bunch of hiht % earning Amex cards @%% grocery and the Amex Gold. Got the Gold in Nov, completed the 25k grocery spend yesterday. The 3% Discover Miles (which is sent by check at end of 12 months) is used at WM for items and BJ that sells OV cards. Of course the Amex cards can be used for 5% in drugstores, but the convenience of the miles card can not be understated. I also use it at Doctors and dentists for copayments and paying ins premiums. Does this help you?

barrytuneup

meant 5% earning

mikesyr18

This is a little ridiculous. My card was ordered on the 27th and the customer service rep said, "while the expedited option has been chosen, it's still in process due to high demand for the card." Uh, the card was released almost 3 months ago... They should have enough cards to go around by now.

bgriff

I actually had a pretty good experience reaching out via chat. I pointed out a handful of restaurant charges that didn't get 4x and a few days later received a call from Amex where the rep went through the charges I had flagged (without me needing to re-explain or anything) and said he had added the missing points for each one. So, would have been nicer not to have to do it, but worth the small hassle of submitting the issue via chat if it will work like that again, and if it hopefully pushes Amex to come up with a better / more permanent fix.

That said, to avoid having to worry about it, I have also been consciously using my CSR at Square establishments so as not to have to deal with it, which will mean I will have fewer issues to report, which will mean Amex will get fewer data points that there is anything wrong ... a vicious cycle.

ericnau

Wanted to add my voice to the chorus of very unhappy customers.

On my last two statements, 23 of my restaurant purchases (about 1/3 of my transactions in the restaurants category) didn't receive 4x credit despite being correctly coded as restaurants.

Is there consensus yet as to whether Square purchases are eligible to receive credit? What about Toast? (And why wouldn't these be the same?)

And Caf�s/Coffee Shops seem to be in a gray area too. Most of my coffee shops I frequent use square, so it's hard for me to tell if they would get the 4x bonus otherwise. But I DO know that Starbucks, Blue Bottle, and Coffee Bean & Tea Leaf (all national coffee shop chains) received 4x on my statements. So I don't see how Amex could claim that coffee shops are ineligible. There's no way that Starbucks is coded incorrectly, and it's definitely receiving 4x, so by basic rationale all coffee shops should quality (excluding other circumstances, like Square).

I can't help but feel Amex is arbitrarily applying their policies to their benefit at our expense.

lsquare

Starbucks inside Barnes and Noble is code as B&N so no 4x.

ericnau

Since that's a licensed location owned by Barnes & Noble I suppose that actually makes sense. I suspect Barnes & Noble didn't code it as anything other than a bookstore purchase.

Also, took another look at my statements...
I can confirm that two coffee shops that use square (Blue Bottle and Four Barrel) both received 4x automatically (without me having to call). And after calling MSR I received credit for two restaurant transactions that were through Square. So, it appears that some Square transactions WILL post with 4x, and depending on your rep you may be able to get credit for Square transactions by calling.

cm007d