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-   American Express | Membership Rewards (https://www.flyertalk.com/forum/american-express-membership-rewards-410/)
-   -   Which FHR properties require a deposit at time of booking? (https://www.flyertalk.com/forum/american-express-membership-rewards/1897152-fhr-properties-require-deposit-time-booking.html)

curl Mar 3, 18 1:14 pm

I just booked via FHR and they charged half my stay upfront. There was zero indication that would happen.

Originally Posted by mia (Post 29481501)
Which property?

Fairmont Kea Lani

OneHourPhoto Mar 3, 18 4:56 pm


Originally Posted by curl (Post 29481344)
I just booked via FHR and they charged half my stay upfront. There was zero indication that would happen.

I know that this is not the theme of this thread, but this just happened me.

Booked (in January) via AMEX FHR online for an 8 night stay in AZ for August and was charged yesterday for at least one night (maybe one night plus all taxes and fees. As the charge was higher that 1 night but less than 2 nights)

Nowhere in my reservation did it state this was going to happen


Originally Posted by mia (Post 29482048)
Which property?

Enchancment Resort in Sedona
I needed to cancel it anyway as we decided to go elsewhere, which i did, after the fact, when I saw the charge appear

mia Mar 5, 18 11:34 am

Vintage discussion here:

https://www.flyertalk.com/forum/amer...it-policy.html

theranj Mar 5, 18 4:43 pm

I am staying at Delano in June and had to pay up-front for the FHR rate
I am staying at Fairmont Whistler in May and did not have to pay up-front for the FHR rate

Nicksta Mar 5, 18 11:09 pm

Four Seasons Bora Bora took a 50% deposit a month prior to arrival. No mention of this made during the booking process. It was fine, but unusual.

Gig103 Mar 7, 18 2:16 pm

Las Vegas resorts (at least, Delano and Wynn) require deposits. Wynn/Encore was one night.

ijgordon Mar 7, 18 8:42 pm


Originally Posted by Gig103 (Post 29497347)
Las Vegas resorts (at least, Delano and Wynn) require deposits. Wynn/Encore was one night.

I think that's standard for *any* reservation at a big casino in Las Vegas, regardless of FHR or Amex Travel.
And to the extent a deposit is required at other hotels elsewhere, it's also unlikely specific to Amex.
That said, I would have expected it to be disclosed in the fine print when you look at the cancellation policy, but perhaps this is a FHR website fail.

levilevi Mar 7, 18 9:00 pm

Can confirm Bellagio LV also - 3 weeks ago. Was a 2 night stay, so can't say it it was one night or 50% deposit, but it was charged. No indication in reservation process or confirmation emails/messages that it would be charged,

Lemon-Lime Mar 8, 18 2:17 pm

We just booked a 3 night stay for Palazzo during Easter weekend. FHR website clearly stated nothing was due upfront but we were charged for first night by the hotel. We ended up canceling the reservation today because we decided to switch hotels. The cancelation page says we are due $0.00 for a refund and it can take up to 45 days. Will probably call later tonight and see what the deal is but it's definitely annoying that it's clearly not indicated when you book.


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